Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywJoanne Strong mewngofnodwch a gadael i bawb wybod.

Statistics on mental health/emotional distress cases dealt with by PHSO

We're waiting for Joanne Strong to read a recent response and update the status.

Dear Parliamentary and Health Service Ombudsman,

I wish to be provided with the following information.

1) From 2013, what percentage of cases which feature 'emotional distress' (term used by the PHSO's financial compensation scale) have been accepted for investigation. What percentage of these cases have been:

a) Upheld
b) Partially upheld
c) Not upheld

2)From 2013, what percentage of cases which feature physical harm have been accepted for investigation. From 2013, what percentage of cases which feature physical harm have been:

a) Upheld
b) Partially upheld
c) Not upheld

5) What is the ratio to cases upheld where there has been physical harm to those which argue 'emotional distress.

Yours faithfully,

Joanne Strong

InformationRights, Parliamentary and Health Service Ombudsman

Thank you for contacting the Parliamentary and Health Service Ombudsman’s
(PHSO) Freedom of Information and Data Protection Team. This is to confirm
we have received your request. If you have made a request for information
under the Freedom of Information Act 2000 or Environment Information
Regulations 2004, we aim to respond to your request within 20 working days
in accordance with the statutory time frames set out in both Acts. If you
have made a request for personal information held by the PHSO, your
request will be processed as a Subject Access Request under the provisions
of the Data Protection Act 2018 and we aim to respond within one calendar
month in accordance with the statutory time frame set out in the Act. We
may contact you before this time if we require further clarification or if
we need to extend the time required to complete your request.

Please note that we are currently experiencing a high demand, and might
not be able to comply with the statutory deadline for your request. Any
late responses can be referred to the Information Commissioner’s Office:

https://ico.org.uk/

For Subject Access Requests, we will send any personal information via
secure email, unless you instruct us differently. To access the
information on the email we send, you will need to sign up to our secure
email service. Details can be found on our website using the link below:
https://www.ombudsman.org.uk/about-us/co...
If you require us to post your personal information to you instead you
will need to inform us of this and confirm your current address as soon as
possible. Angharad Jackson Data Protection Officer & Assistant Director
Information Assurance Office of the Parliamentary and Health Service
Ombudsman PHSO CityGate 47-51 Mosley Street Manchester M2 3HQ
[email address]

Parliamentary and Health Service Ombudsman

Dear Joanne Strong,
Re your request for information:

Thank you for your email of 14 August 2021 in which you requested
information from the Parliamentary and Health Service Ombudsman (PHSO).
Your request has been handled in accordance with the Freedom of
Information Act 2000.

Your request:

“I wish to be provided with the following information.

1) From 2013, what percentage of cases which feature 'emotional distress'
(term used by the PHSO's financial compensation scale) have been accepted
for investigation. What percentage of these cases have been?

a) Upheld

b) Partially upheld

c) Not upheld

2)From 2013, what percentage of cases which feature physical harm have
been accepted for investigation. From 2013, what percentage of cases which
feature physical harm have been:

a) Upheld

b) Partially upheld

c) Not upheld

5) What is the ratio to cases upheld where there has been physical harm to
those which argue 'emotional distress.”

Our response:

We are unable to accurately provide you with the information you
requested.

Whilst the terms “emotional distress” and “physical harm” are both used
within the scale set out in Our Guidance on Financial Remedy, these terms
are not reportable fields in our complaint data. Whilst both terms may be
relevant to a number of complaints, there is no way to accurately identify
which complaints include reference to these terms without manually looking
at final reports on individual cases. The amount of work this would
involve would exceed the appropriate limit.

Under section 12(1) of the Freedom of Information Act 2000 the PHSO is
allowed to refuse any request which exceeds the appropriate limit. The
appropriate limit is set in the Freedom of Information and Data Protection
(Appropriate Limit and Fees) Regulations 2004 (‘the Fees Regulations’) at
£450 for the PHSO.

The Fees Regulations also specify that the cost of complying with a
request must be calculated at the rate of £25 per hour, meaning that
section 12(1) effectively imposes a time limit of 18 hours (or 1,080
minutes) to be spent doing the following activities:

· determining whether the information is held

· locating the information, or a document containing it

· retrieving the information, or a document containing it

· extracting the information from a document containing it.

PHSO has an obligation under Section 16(1) of the Freedom of Information
Act 2000 to provide advice and assistance to requesters. Where a request
is refused under Section 12(1), this means that PHSO should recommend ways
the scope of the request could be reduced so that it would take less than
18 hours to obtain the relevant information. We have considered this and
if the request was limited to a single year this would almost certainly
exceed the appropriate time limit.

If you believe we have made an error in the way we have processed your
information request, it is open to you to request an internal review. You
can do this by writing to us by post or by email to
[1][PHSO request email]. You will need to specify what the
nature of the issue is and we can consider the matter further. Beyond
that, it is open to you to complain to the Information Commissioner’s
Office ([2]www.ico.org.uk).

Yours sincerely

Freedom of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

E: [3][PHSO request email]

W: [4]www.ombudsman.org.uk

--------------------------------------------------------------------------

References

Visible links
1. mailto:[PHSO request email]
2. http://www.ico.org.uk/
3. mailto:[PHSO request email]
4. https://urldefense.proofpoint.com/v2/url...

Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywJoanne Strong mewngofnodwch a gadael i bawb wybod.