Statistics of how many tickets have been sold at each of your ticket offices over the years.

Roedd y cais yn llwyddiannus.

Dear Transport for London,

As you may have seen in the news yesterday it has been revealed that the government wants to permanently shut down each and every ticket office on the entire railway networks in the UK.

Therefore i would like to see some statistics from each ticket office as i believe this information is important to see so that we can know how much usage ticket offices are getting.

For each and every ticket office that you run i would like to know the total amount of tickets sold at each ticket office during each of the following twelve years:

• 01/01/2010 to 31/12/2010
• 01/01/2011 to 31/12/2011
• 01/01/2012 to 31/12/2012
• 01/01/2013 to 31/12/2013
• 01/01/2014 to 31/12/2014
• 01/01/2015 to 31/12/2015
• 01/01/2016 to 31/12/2016
• 01/01/2017 to 31/12/2017
• 01/01/2018 to 31/12/2018
• 01/01/2019 to 31/12/2019
• 01/01/2020 to 31/12/2020
• 01/01/2021 to 31/12/2021

Note that it must be the broken down by ticket office (so how many tickets that each of your ticket offices has sold for each period) and not just one sum for all of your ticket offices combined.

Also note that my request is solely in regards to London Overground served stations and TFL Rail served stations only and i am not asking about London Underground or Docklands Light Railway or Croydon Tramlink or London Buses or anything else as i know these ticket offices closed years ago.

Yours faithfully,

Nicholas Carter

FOI, Transport for London

Dear Mr Carter

 

Our Ref:         FOI-0669-2223

 

Thank you for your request received on 20 June 2022 asking for information
about ticket office sales at London Overground and TfL Rail stations.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy.

 

A response will be sent to you by 18 July 2022. We publish a substantial
range of information on our website on subjects including operational
performance, contracts, expenditure, journey data, governance and our
financial performance. This includes data which is frequently asked for in
FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Gemma Jacob

Senior FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[3][TfL request email]

 

 

 

dangos adrannau a ddyfynnir

FOI, Transport for London

1 Atodiad

Dear Mr Carter

 

Our Ref:         FOI-0669-2223

 

Thank you for your request received on 20 June 2022 asking for information
about ticket office sales at London Overground and TfL Rail (now part of
the Elizabeth line) stations.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information (FOI) Act and our information access policy. I
can confirm we hold some of the information you require.

 

Unfortunately, to provide the information you have requested would exceed
the ‘appropriate limit’ of £450 set by the Freedom of Information
(Appropriate Limit and Fees) Regulations 2004.

 

Under section 12 of the FOI Act, we are not obliged to comply with a
request if we estimate that the cost of determining whether we hold the
information, locating and retrieving it and extracting it from other
information would exceed the appropriate limit. This is calculated at £25
per hour for every hour spent on the activities described.

 

We have estimated that it would cost over £1300 to provide a response to
your current request. This is because it is estimated that it would take
over 52 hours to retrieve and compile the information you have requested.

 

We hold some of the information for the following Elizabeth line stations,
the remaining ones on the network are managed by either Network Rail,
Great Western Rail, or Greater Anglia so we are unable to provide data for
those stations:

 

Abbey Wood
Brentwood
Chadwell Heath
Forest Gate
Gidea Park
Goodmayes
Harold Wood
Ilford
Manor park
Maryland
Romford
Seven Kings
Stratford
Acton Main line
Ealing Broadway
West Ealing
Hanwell
Southall
Hayes & Harlington
West Drayton
Iver
Langley
Burnham
Taplow

 

Providing the requested information just for these stations, along with
the information for London Overground, would still exceed the appropriate
limit.

 

To help bring the cost of responding to your request within the £450
limit, you may wish to consider narrowing its scope so that we can more
easily locate, retrieve and extract the information you are seeking. We
would be able to provide you with the London Overground information
requested if this was the only information you were seeking.

 

If you want to refine your request or make a Freedom of Information Act
request in future, please bear in mind that the Freedom of Information Act
allows you to request recorded information held by us. You might also
consider limiting your request to a narrower period of time or specific
stations.

 

Please note that we will not be taking further action until we receive
your revised request.

 

In the meantime, if you have any queries or would like to discuss your
request, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely

 

Gemma Jacob

Senior FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

 

 

dangos adrannau a ddyfynnir

Dear FOI,

Thank you for your reply to my request. I will take your suggestion to just ask for the London Overground stations so it comes within the limits. Thank you for your help.

Yours sincerely,

Nicholas Carter

FOI, Transport for London

Dear Mr Carter

 

Our Ref:         FOI-0839-2223

 

Thank you for your revised request received on 11 July 2022 asking for
information about ticket office sales at London Overground stations.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy.

 

A response will be sent to you by 8 August 2022. We publish a substantial
range of information on our website on subjects including operational
performance, contracts, expenditure, journey data, governance and our
financial performance. This includes data which is frequently asked for in
FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Gemma Jacob

Senior FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[3][TfL request email]

 

 

dangos adrannau a ddyfynnir

FOI, Transport for London

2 Atodiad

Dear Mr Carter

 

Our Ref:         FOI-0839-2223

 

Thank you for your revised request received on 11 July 2022 asking for
information about ticket office sales at London Overground stations.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm we hold some of the information you require.

 

Please find the requested information attached, please note that for some
stations we only have data from 2015 onwards.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please feel free to contact me.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely

 

Gemma Jacob

Senior FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[1][TfL request email]

 

 

dangos adrannau a ddyfynnir

Nicholas Carter

Dear FOI,

Thank you very much for your response and information. That is great. All that information is very helpful for my research. That now fully completes my request. Thank you again for your help.

Yours sincerely,

Nicholas Carter