State pension statement e-service

The request was partially successful.

Dear Department for Work and Pensions,

Over the last 12 months or so,me and many others have not been able to log into the pension statement e-service.I and many others have reported this.We still,after over 12 months,cannot log in to get statements.We have used the service before and its been ok.I/we get the "standard reply" saying "we are aware" and "its being looked at" etc etc.I know the statement can be asked for by phone or post but the e-service should work if requested.

1.What action has taken place to remedy this fault?

2.If no action has taken place then why not?

3.When will we be able to use the service again?

Yours faithfully,

Alan Smith

DWP freedom-of-information-requests, Department for Work and Pensions

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Dear DWP freedom-of-information-requests,

No need to investigate this request,it seems to have been fixed.

Yours sincerely,

Alan Smith

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
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[1]http://www.dwp.gov.uk/freedom-of-informa...
 

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Dear DWP freedom-of-information-requests,

Systems down again,original request stands,please investigate.

Yours sincerely,

Alan Smith

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
please click on the link below.
 
[1]http://www.dwp.gov.uk/freedom-of-informa...
 

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Segal Jane DWP OED CENTRAL OPERATIONS, Department for Work and Pensions

1 Attachment

 
Mr Smith
 
Please see copy of your FoI request attached
 
 
DWP Freedom of Information Request Team
 
 
 

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