Staff levels at busy times

Roedd y cais yn llwyddiannus.

Dear Student Awards Agency for Scotland,

I would like to make a request for information.

I would like to know the total number of staff employed in the claims department and total number of staff in the call centre, who deal with student awards claims and customer service.

I would also like to know if any more staff are employed in the months between June and October i.e. when the number of phone calls and student claims are at their highest. If this answer is yes, I would like to know the number of extra staff employed.

I appreciate the time taken to find and collate this information and look forward to your reply.

Yours faithfully,
Miss Lori Cormack

Lori Cormack

Student Awards Agency for Scotland

Thank you for your email requesting information under the Freedom of
Information (Scotland) Act. A response will be issued within the next 20
working days.

Please note that if your email is not a FOI request it will be forwarded
to our General Enquiry Unit to deal with appropriately.

SAAS Chief Executive’s Office,
Gyleview House
3 Redheughs Rigg
Edinburgh
EH12 9HH

dangos adrannau a ddyfynnir

Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

Student Awards Agency for Scotland

1 Atodiad

Please find attached the reply to your request under FOISA.

Kind regards

Sarah

<<RAG 3571 - Final Reply.doc>>

Sarah Duncan

Chief Executive's Office

Student Awards Agency for Scotland

0131 244 5890

dangos adrannau a ddyfynnir

Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.