Split journeys at St Pancras International on 25-27 May 2019

Roedd y cais yn llwyddiannus.

Dear Transport for London,

Last weekend the Thameslink line between West Hampstead Thameslink and St Pancras International (Low level) was shut for engineering works. Services from Luton and Bedford were diverted to the EMT platforms (1-4). Passengers wishing to continue their journey through the core were directed to touch out at validators near platforms 1-4 and then touch back in again at platforms A-B, where trains were running between Peterborough/Cambridge and the south. I believe that this is the first time that Thameslink have used platforms 1-4 when the core section is still running through platforms A-B. The problem is that there is no OSI set up between the validators for platforms 1-4 and the barriers for platforms A-B.

The information that I would like is as follows:

For each day (25-27) the total number of Oyster/contactless cards that touched in at A-B within 20 minutes of touching out at 1-4.
For each day (25-27) the total number of Oyster/contactless cards that touched in at 1-4 within 20 minutes of touching out at A-B.
For each day (25-27) the total number of Oyster/contactless cards that touched in at Elstree & Borehamwood, Mill Hill Broadway, Hendon, Cricklewood or West Hampstead Thameslink with no corresponding touch out, thus recording an incomplete journey.
For each day (25-27) the total number of Oyster/contactless cards that touched out at West Hampstead Thameslink, Cricklewood, Hendon, Mill Hill Broadway or Elstree & Borehamwood with no corresponding touch in, thus recording an incomplete journey.

Yours faithfully,

Mike Whitaker

FOI, Transport for London

Dear Mr Whitaker

 

TfL Ref: FOI-0620-1920

 

Thank you for your email received by Transport for London (TfL) on 30 May
2019.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 

 

A response will be sent to you by 27 June 2019.

 

We publish a substantial range of information on our website on subjects
including operational performance, contracts, expenditure, journey data,
governance and our financial performance. This includes data which is
frequently asked for in FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

dangos adrannau a ddyfynnir

Dear Eva Hextall,

Since making this request I have learned that the same situation occured on the early May bank holiday as well. I'd therefore like to extend the above analysis to include May 4th/5th/6th as well as 25th/26th/27th.

Yours sincerely,

Mike Whitaker

FOI, Transport for London

1 Atodiad

Dear Mr Whitaker

 

TfL Ref: FOI-0620-1920

 

Thank you for your email received by Transport for London (TfL) on 30 May
2019.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy.  I can
confirm we hold some of the information you require. You asked:

 

For each day (4/5/19-6/5/19 and 25/5/19-27/5/19) the total number of
Oyster/contactless cards that touched in at A-B within 20 minutes of
touching out at 1-4.

For each day (4/5/19-6/5/19 and 25/5/19-27/5/19) the total number of
Oyster/contactless cards that touched in at 1-4 within 20 minutes of
touching out at A-B.

 

I'd like to extend the above analysis to include May 4th/5th/6th as well
as 25th/26th/27^th.

 

date 1-4 to A-B A-B to 1-4
04/05/2019 109 174
05/05/2019 34 91
06/05/2019 128 248
25/05/2019 164 274
26/05/2019 115 177
27/05/2019 117 178

 

This includes all transfers, not just PAYG.

 

For each day (4/5/19-6/5/19 and 25/5/19-27/5/19) the total number of
Oyster/contactless cards that touched in at Elstree & Borehamwood, Mill
Hill Broadway, Hendon, Cricklewood or West Hampstead Thameslink with no
corresponding touch out, thus recording an incomplete journey.

 

  Date          
Station of
Entry 04/05/2019 05/05/2019 06/05/2019 25/05/2019 26/05/2019 27/05/2019
Elstree &
Borehamwood 185 80 56 115 73 58
Hendon 56 24 15 35 13 23
Mill Hill
Broadway 107 42 22 80 41 51
West
Hampstead
Thameslink 199 107 82 165 90 80

 

For each day (4/5/19-6/5/19 and 25/5/19-27/5/19) the total number of
Oyster/contactless cards that touched out at West Hampstead Thameslink,
Cricklewood, Hendon, Mill Hill Broadway or Elstree & Borehamwood with no
corresponding touch in, thus recording an incomplete journey.

 

  Date          
Station of
Exit 04/05/2019 05/05/2019 06/05/2019 25/05/2019 26/05/2019 27/05/2019
Elstree &
Borehamwood 122 74 43 113 68 59
Mill Hill
Broadway 43 27 13 35 28 36
West
Hampstead
Thameslink 93 70 76 64 64 71

 

Note that Hendon has no gates, only validators, so all single touch
journeys are recorded as an entry touch.

 

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

Eva Hextall

FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

dangos adrannau a ddyfynnir

Dear Eva Hextall,

Many thanks for the information, it's much appreciated.

Yours sincerely,

Mike Whitaker