South West One contracts

Ganesh Sittampalam made this Rhyddid Gwybodaeth request to Somerset County Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn rhannol lwyddiannus.

Ganesh Sittampalam

Dear Somerset County Council,

Please can I have a copy of any contracts (active or inactive) you have with South West One, where I understand you have outsourced many of your back office functions?

Yours faithfully,

Ganesh Sittampalam

Somerset Direct - Generic, Somerset County Council

Thank you for contacting Somerset County Council. Your email has been
received by our General Enquiries Team and a member of our team will
deal with your enquiry. If your email requires a response we will get
back to you.

If you enquiry relates to an urgent issue you may like to contact us on
0845 345 9166 to discuss it further. Our opening hours are 8am - 6pm
Monday to Friday and 9am - 4pm on Saturdays

This communication is intended solely for the person (s) or organisation to whom it is addressed. It may contain privileged
and confidential information and if you are not the intended recipient (s), you must not copy, distribute or take any action
in reliance on it. If you have received this e-mail in error please notify the sender and copy the message to
[email address]

Individuals are advised that by replying to, or sending an e-mail message to Somerset County Council, you accept
that you have no explicit or implicit expectation of privacy.

In line with the Surveillance and Monitoring Policy, any e-mail messages (and attachments) transmitted over the
Council’s network may be subject to scrutiny.

Somerset Direct - Generic, Somerset County Council

Dear Ganesh

I have logged your request with the Freedom of Information Team under
reference 1492500.

You will receive a response within 20 working days. In some cases, we
may need to contact you to clarify your request before we can provide
information to you. In such cases the 20 days will run from the receipt
of clarification.

With kind regards

Jenny Pattenden
Customer Advisor - Somerset Direct

Somerset County Council
The Deane House
Belvedere Road
Taunton
TA1 1HE

Tel: 0845 345 9166
Email: [email address]

SMS Text: 07781 482858
Web : www.somerset.gov.uk

Southwest One - working in partnership with Somerset County Council,
Taunton Deane Borough Council & Avon and Somerset Police
South West One Limited - Registered in England and Wales with number
6373780. Registered office: PO Box 41, North Harbour, Portsmouth, Hants
PO6 3AU

dangos adrannau a ddyfynnir

Jon Bazley, Somerset County Council

Dear Ganesh Sittampalam

Thank you for your request made under the Freedom of Information Act 2000.

We are currently dealing with your request and will be in touch shortly
concerning disclosure of the information you have requested.

The legislation obliges us to provide you with this information within 20
days, so our response will be sent to you by March 21st 2011.

Yours sincerely

Information Governance Team
Information, Research and Customer Planning Group
Resources Directorate
A1E County Hall
Taunton
Somerset
TA1 4DY
Direct dial: 01823 - 357194
No mobile access

Please use Arial size 12 or another similar font for letters and emails -
remove the barriers that disable people. You can change your standard font
by going to the tools menu, then options, mail format and fonts

This communication is intended solely for the person (s) or organisation
to whom it is addressed. It may
contain privileged and confidential information and if you are not the
intended recipient (s), you must not
copy, distribute or take any action in reliance on it. If you have
received this e-mail in error please notify
the sender and copy the message to [email address]

Individuals are advised that by replying to, or sending an e-mail message
to Somerset County Council, you
accept that you have no explicit or implicit expectation of privacy.

In line with the Surveillance and Monitoring Policy, any e-mail messages
(and attachments) transmitted over
the Council***s network may be subject to scrutiny.

Jon Bazley, Somerset County Council

Somerset Direct ref: 1492500
Council Directorate ref: Res 889
Date of request: 21-02-2011
Date of response: 22-02-2011

Dear Ganesh Sittampalam

I am writing regarding your recent request for information to Somerset
County Council, which has been dealt with under the provisions of the
Freedom of Information Act 2000.

Your request made to the Council concerned your wish to see any contracts
with South West One.

Firstly, I can confirm that we hold this information.

In accordance with the provisions of the Audit Commission Act 1998 in
connection with the inspection of Somerset County Council's annual
accounts, Somerset County Council has previously made a printed, redacted
version of the Service Delivery Contract with Southwest One available for
inspection at County Hall, with an officer available to address any
connected questions.

A copy of the Service Delivery Contract can be made available to you in a
similar manner.

Please contact [1][email address] if you wish to
organise such a viewing.

If you feel your request has not been answered in sufficient detail or if
you wish to clarify the information given, please contact me and I will be
happy to address the issues you raise.

If the information that I have released to you falls into this category,
then please contact me, and I will consider your request for a licence on
behalf of the Council.

If you are not satisfied with the way in which your request has been dealt
with, or the information you have received, you can ask for an internal
review of our decision.

Please send your request to:

Peter Grogan
Corporate Information Governance Manager
Information Governance Team
Resources Directorate
County Hall
Taunton
TA1 4DY or email [2][email address]

An internal review will then be carried out and we will write to you with
the results of our investigation. If you are not content with the outcome
of our review, you may then apply directly to the Information
Commissioner's Office ([3]www.ico.gov.uk ) for an appeal: The Information
Commissioner can be contacted at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF Tel: 0303 - 123 1113

Please quote the reference numbers at the top of this letter in any future
correspondence.

Yours sincerely

Jon Bazley
Information Governance Team
Information, Research and Customer Planning Group
Resources Directorate
A1E County Hall
Taunton
Somerset
TA1 4DY
Direct dial: 01823 - 357194
No mobile access

Please use Arial size 12 or another similar font for letters and emails -
remove the barriers that disable people. You can change your standard font
by going to the tools menu, then options, mail format and fonts

This communication is intended solely for the person (s) or organisation
to whom it is addressed. It may
contain privileged and confidential information and if you are not the
intended recipient (s), you must not
copy, distribute or take any action in reliance on it. If you have
received this e-mail in error please notify
the sender and copy the message to [email address]

Individuals are advised that by replying to, or sending an e-mail message
to Somerset County Council, you
accept that you have no explicit or implicit expectation of privacy.

In line with the Surveillance and Monitoring Policy, any e-mail messages
(and attachments) transmitted over
the Council***s network may be subject to scrutiny.

References

Visible links
1. mailto:[email address]
2. mailto:[email address]
3. http://www.ico.gov.uk/

Ganesh Sittampalam

Dear Mr Bazley,

Thanks for your message. I would actually like an unredacted copy of the contract. Please could you send that by email as specified in my original request?

Yours sincerely,

Ganesh Sittampalam

Alan Palmer, Somerset County Council

Dear Ganesh Sittampalam

Thank you for your email.

I can confirm that a redacted version of the contract is being prepared
for you.

Somerset County Council has been asked not to release a small proportion
of information within the Southwest One contract as it is regarded by IBM
to be confidential on the basis that they believe it would have adverse
impact on their competitive position in the marketplace. They have made
this request under Regulation 30 of the Public Service Contract
Regulations 1993.

This will be with you shortly.

Yours sincerely

Information Governance Team

Client Services Team

Resources Directorate / A2W

County Hall

Taunton

Som

TA1 4DY

Tel: 01823-357194

No mobile access

dangos adrannau a ddyfynnir

Ganesh Sittampalam

Dear Mr Palmer,

Thanks for your email, and I look forward to receiving the contract as soon as it is ready.

Yours sincerely,

Ganesh Sittampalam

Ganesh Sittampalam

Dear Somerset County Council,

Please can you advise on the progress of this request as it is now overdue?

Yours faithfully,

Ganesh Sittampalam

Somerset Direct - Generic, Somerset County Council

Thank you for contacting Somerset County Council. Your email has been
received by our General Enquiries Team and a member of our team will
deal with your enquiry. If your email requires a response we will get
back to you.

If you enquiry relates to an urgent issue you may like to contact us on
0845 345 9166 to discuss it further, or Text us your Enquiry on
07781482858 or use our Minicom Service on 0800 783 4518. Our opening
hours are 8am - 6pm Monday to Friday and 9am - 4pm on Saturdays

This communication is intended solely for the person (s) or organisation to whom it is addressed. It may contain privileged
and confidential information and if you are not the intended recipient (s), you must not copy, distribute or take any action
in reliance on it. If you have received this e-mail in error please notify the sender and copy the message to
[email address]

Individuals are advised that by replying to, or sending an e-mail message to Somerset County Council, you accept
that you have no explicit or implicit expectation of privacy.

In line with the Surveillance and Monitoring Policy, any e-mail messages (and attachments) transmitted over the
Council’s network may be subject to scrutiny.

Somerset Direct - Generic, Somerset County Council

Dear Ganesh,

Thank you for your following enquiry. I have contacted the person who is
dealing with your request and he has advised that your information will
be sent to you over the next few days.

I hope this is of some help to you.

For future reference, did you know that you can find a lot of useful
information and request many council services online on our website? The
links below take you to some of our more popular services.

Make a payment

View your library loans

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Find out about Somerset Skills & Learning courses

Kind regards

Faye Nicholson

Customer Advisor
Somerset Direct
Somerset County Council
The Deane House
Belvedere Road
Taunton
TA1 1HE

Tel: 0845 345 9166
Email: [email address]
SMS Text: 07781 482858
Web : www.somerset.gov.uk

Southwest One - working in partnership with Somerset County Council,
Taunton Deane Borough Council & Avon and Somerset Police.
South West One Limited - Registered in England and Wales with number
6373780 Registered office:PO Box 41, North Harbour, Portsmouth, Hants
PO6 3AU

dangos adrannau a ddyfynnir

Jon Bazley, Somerset County Council

Dear Ganesh Sittampalam

We are now ready to send you a redacted copy of this contract as
previously promised. Unfortunately, because of the sheer size of the
document, we are unable to send this to you electronically.

If you would be kind enough to send me, by return, a postal address for
you, we will then send a disc with a redacted copy of the contract as
requested.

With many thanks

Yours sincerely

Information Governance Team

Client Services Team

Resources Directorate / A2W

County Hall

Taunton

Som

TA1 4DY

Tel: 01823-357194

No mobile access

This communication is intended solely for the person (s) or organisation
to whom it is addressed. It may
contain privileged and confidential information and if you are not the
intended recipient (s), you must not
copy, distribute or take any action in reliance on it. If you have
received this e-mail in error please notify
the sender and copy the message to [email address]

Individuals are advised that by replying to, or sending an e-mail message
to Somerset County Council, you
accept that you have no explicit or implicit expectation of privacy.

In line with the Surveillance and Monitoring Policy, any e-mail messages
(and attachments) transmitted over
the Council***s network may be subject to scrutiny.

Ganesh Sittampalam

Dear Jon Bazley,

Thanks for your email. Can you advise how big the contract (in MB) and why it's infeasible to send by email? The equivalent contract from Taunton Deane council was only 3.8MB zipped up and so easily fitted in a single email (http://www.whatdotheyknow.com/request/so...)

Yours sincerely,

Ganesh Sittampalam

Jon Bazley, Somerset County Council

Dear Ganesh Sittampalam

Thank you for your email.

I can confirm that the contract between South West One and Somerset County
Council is over 10MB, and experience shows that documents of this size
cannot go through firewalls; I'm unable to comment on the size of the
Taunton Deane contract.

For this reason, I would ask again that you give us a postal address so
that we can send you this information on a disc as originally proposed.

Yours sincerely

Information Governance Team

Client Services Team

Resources Directorate / A2W

County Hall

Taunton

Som

TA1 4DY

Tel: 01823-357194

No mobile access

dangos adrannau a ddyfynnir

Ganesh Sittampalam

Dear Jon Bazley,

Have you considered sending multiple emails instead?

Yours sincerely,

Ganesh Sittampalam

Jon Bazley, Somerset County Council

Thank you for your email.

I can confirm that we have considered this option. However, it is
preferable for us to send this requested information by disc to a postal
address.

We await your reply.

Yours sincerely

Information Governance Team
Client Services Team
Resources Directorate / A2W
County Hall
Taunton
Som
TA1 4DY

Tel: 01823-357194
No mobile access

dangos adrannau a ddyfynnir

Ganesh Sittampalam

Dear Jon Bazley,

Thanks for your email. Can you explain why you rejected that option?

My own preference, which was expressed in my original request and I have repeatedly re-expressed since, is to receive the response via email. Indeed, I believe under the terms of the FOI act, by providing an email address for correspondence, it is now up to you to send the response (now many days overdue) to that address. I'm happy to go down the CD route if it is genuinely infeasible for you to send it any other way, but I would like to be sure that the alternatives have first been adequately explored.

Yours sincerely,

Ganesh Sittampalam

Jon Bazley, Somerset County Council

Dear Ganesh Sittampalam

Our team will divide this file into 5 sections and email this to you
tomorrow. However, this has been attempted before and it has been
bounced back to us, since the files are still very large to be emailed.

I shall let you know whether our new attempts at this are successful
this week, and if not we will need to revert to our previous suggestion
of sending this information to you on a disc in the post.

Yours sincerely

Information Governance Team
Client Services Team
Resources Directorate / A2W
County Hall
Taunton
Som
TA1 4DY

Tel: 01823-357194
No mobile access

dangos adrannau a ddyfynnir

Ganesh Sittampalam

Dear Jon Bazley,

OK, thanks. An alternative solution to splitting the file up would be to use the WhatDoTheyKnow file upload facility: http://www.whatdotheyknow.com/upload/req...

Sorry I didn't remember this option earlier - it should be easier than messing around with splitting up the file and would also be easier than posting a CD.

Yours sincerely,

Ganesh Sittampalam

Jon Bazley, Somerset County Council

1 Atodiad

  • Attachment

    1b.MSDC and Schedules REDACTED VS.zip

    10.6M Download

Somerset Direct ref: 1492500 Council Directorate ref: Res 889 Date
of request: 21-02-2011 Date of initial response: 22-02-2011

Dear Ganesh Sittampalam

I am writing regarding your recent request for information to
Somerset County Council, which has been dealt with under the
provisions of the Freedom of Information Act 2000.

Your request made to the Council asked for a copy of the Council’s
contract with South West One; as agreed on March 7th, we
acknowledged that we are only able to provide you with a redacted
version of this contract which is attached as a zip file.

The redactions that the Council has made fall under two sections of
the Freedom of Information Act 2000; those which deal specifically
with commercial interests are exempted under section 43(2), and
those which deal with personal data of staff mentioned in the
contract are exempted under section 40(2).

If you feel your request has not been answered in sufficient detail
or if you wish to clarify the information given, please contact the
Information Governance Team and we will be happy to address the
issues you raise.

If you are not satisfied with the way in which your request has
been dealt with, or the information you have received, you can ask
for an internal review of our decision.

Please send your request to:

Peter Grogan Corporate Information Governance Manager Information
Governance Team Resources Directorate County Hall Taunton TA1 4DY
or email [email address]

An internal review will then be carried out and we will write to
you with the results of our investigation. If you are not content
with the outcome of our review, you may then apply directly to the
Information Commissioner’s Office (www.ico.gov.uk ) for an appeal:
The Information Commissioner can be contacted at:

Information Commissioner's Office Wycliffe House Water Lane
Wilmslow Cheshire SK9 5AF Tel: 0303 – 123 1113

Please quote the reference numbers at the top of this letter in any
future correspondence.

Finally, please be aware that your response will appear, without
your contact details, on the Council’s website at:

http://www.somerset.gov.uk/disclosurelog

Yours sincerely

Information Governance Team Client Services Team Resources
Directorate / A2W County Hall Taunton Som TA1 4DY

Tel: 01823-357194

Gadawodd roger vinney anodiad ()

Redacted that’s like censored right

Jon Bazley, Somerset County Council

1 Atodiad

  • Attachment

    MSDC and Schedules REDACTED VS April 2011.zip

    10.7M Download

Please find attached an updated version of the SouthWest One
contract

Gadawodd D. Speers anodiad ()

Thank you for your persistence Ganesh.....it really must be like pushing water uphill some days!

Ganesh Sittampalam

Dear Jon Bazley,

Thanks for your unexpected email with an updated version of the SouthWest One contract. Would you mind explaining why you are sending this updated version, and what has changed from your previous release of information?

On a cursory examination, it seems that a number of files have changed, but I haven't yet spotted any immediately obvious differences in the actual content of those files.

Yours sincerely,

Ganesh Sittampalam

Jon Bazley, Somerset County Council

Thank you. I will ask the Contracts Officer to explain the detail of
this when he's back from leave next month.

Jon Bazley
Information Governance Team
Client Services Team
Resources Directorate / A2W
County Hall
Taunton
Som
TA1 4DY

Tel: 01823-357194
No mobile access

dangos adrannau a ddyfynnir

Gadawodd D. Speers anodiad ()

'Leave' is always a good excuse for yet another delay!

Jon Bazley, Somerset County Council

Dear Ganesh Sittampalam

I am now able to explain why the Council has posted you an updated version
of the SouthWest One contract.

This is because although it is a routine contract update, it involved
changes to a number of schedules.

As you will have noticed, these changes are identifiable by the revised
version references for the documents.

I hope this helps.

Yours sincerely

Jon Bazley

Information Governance Team

Client Services Team

Resources Directorate / A2W

County Hall

Taunton

Som

TA1 4DY

Tel: 01823-357194

No mobile access

Email: [1][email address]

Web : [2]www.somerset.gov.uk

THINK! - Do you really need to print this email? Save Paper - Save Money -
Reduce Waste

This communication is intended solely for the person (s) or organisation
to whom it is addressed. It may
contain privileged and confidential information and if you are not the
intended recipient (s), you must not
copy, distribute or take any action in reliance on it. If you have
received this e-mail in error please notify
the sender and copy the message to [email address]

Individuals are advised that by replying to, or sending an e-mail message
to Somerset County Council, you
accept that you have no explicit or implicit expectation of privacy.

In line with the Surveillance and Monitoring Policy, any e-mail messages
(and attachments) transmitted over
the Council***s network may be subject to scrutiny.

References

Visible links
1. mailto:[email address]
2. http://www.somerset.gov.uk/

Gadawodd Brenda Prentice anodiad ()

Dear Ganesh,

Well done in your persistance! I have read some of the sounthwest one contract but some I don't understand! Does this mean, next time the excuse why they can't tell us something is because Southwest one are not covered, will not be true? Or does it mean I must comb through the contract?

B