Software Licenses

Leo Wu made this Rhyddid Gwybodaeth request to Parliamentary and Health Service Ombudsman

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear Parliamentary and Health Service Ombudsman,

I would like to ask

Q1. Do you look after your own IT or is it outsourced?
Q2. How much did you pay in last financial year for software licenses?
Q3. How many computers users do you have?
Q4. When do you need to renew the contract with Microsoft for software licenses? What was the value of your last contract per year?
Q5. Do you currently measure software usage versus the number of licenses purchased? If so what is used for software usage metering?
Q6. Do you use a software asset management tool?
Q7. Please also provide details of IT Contracts Managers and any person(s) involved in IT Software procurement.

Yours faithfully,

Leo Wu

Sent request to Parliamentary and Health Service Ombudsman again.

Gadawodd Louise Crow anodiad ()

WhatDoTheyKnow had a technical problem on 9th April, meaning that this request did not get sent. I have now re-sent it. Sorry!

foiofficer@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.

dangos adrannau a ddyfynnir

All email communications with PHSO pass through the Government Secure Intranet, and may be automatically logged, monitored and/or recorded for legal purposes.
The MessageLabs Anti Virus Service is the first managed service to achieve the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK Government quality mark initiative for information security products and services. For more information about this please visit www.cctmark.gov.uk

Dear Parliamentary and Health Service Ombudsman,

Could you please answer requests as soon as possible as it's already delayed?
Thank you very much indeed.

Yours faithfully,

Leo Wu

foiofficer@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


Thank you for your e-mail to the Parliamentary and Health Service Ombudsman. This return e-mail shows that we have received your correspondence.

dangos adrannau a ddyfynnir

All email communications with PHSO pass through the Government Secure Intranet, and may be automatically logged, monitored and/or recorded for legal purposes.
The MessageLabs Anti Virus Service is the first managed service to achieve the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK Government quality mark initiative for information security products and services. For more information about this please visit www.cctmark.gov.uk

foiofficer, Parliamentary and Health Service Ombudsman

Dear Mr Wu,

Your information request (FDN-220311)

Thank you for your email of 13 April in which you asked 7 questions regarding software licences. Please accept my apologies for the delay in responding to you. I have answered each of your questions below:

Q1. Do you look after your own IT or is it outsourced?
We have an internal support and development team who maintain the more bespoke applications, and an outsourced infrastructure support contract responsible for the rest of the infrastructure. This is currently held by Capita.

Q2. How much did you pay in last financial year for software licenses?
£243,144.44.

Q3. How many computers users do you have?
All our staff are computer users. As of 31 March 2015, PHSO had 490 employees. The number of computer users fluctuates depending on how many people are employed.

Q4. When do you need to renew the contract with Microsoft for software licenses? What was the value of your last contract per year?
The contract needs to be renewed in September 2015. The value was £70,821.84 at the start of year 3 of the subscription period.

Q5. Do you currently measure software usage versus the number of licenses purchased? If so what is used for software usage metering?
Yes. This is done through a combination of manual monitoring and monitoring of virtual machine allocation, as licences are restricted by the number of virtual machines made available.

Q6. Do you use a software asset management tool?
No

Q7. Please also provide details of IT Contracts Managers and any person(s) involved in IT Software procurement.
Tom Stoddart (Head of ICT)

I hope you find this information useful. If you have any queries or would like to ask for a review of my decision, you can write to me at [email address]

Yours sincerely,
Rebyn Buleti

Business Support Officer
FOI/DP Team
Parliamentary and Health Service Ombudsman

dangos adrannau a ddyfynnir

All email communications with PHSO pass through the Government Secure Intranet, and may be automatically logged, monitored and/or recorded for legal purposes.
The MessageLabs Anti Virus Service is the first managed service to achieve the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK Government quality mark initiative for information security products and services. For more information about this please visit www.cctmark.gov.uk