Social Services IT Solutions

Ben Fox made this Rhyddid Gwybodaeth request to Gloucestershire County Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear Gloucestershire County Council,

Please answer the following questions:

• Who provides your IT social services solution for your Adults
department?
• What is the cost of the associated contract?
• When is this contract due to expire?

• Who provides your IT social services solution for your Children’s
department?
• What is the cost of the associated contract?
• When is this contract due to expire?

• What do you use for your resource allocation system? (Is it
in-house or some other system?)

• If applicable, what e-market place solution do you use?

• If applicable, what call monitoring solution do you use?

Yours faithfully,

Ben Fox

Freedom of Information questions/information requests, Gloucestershire County Council

Dear Mr Fox

Request for Information (Reference 14/FoI/7879)

Thank you for your request for information about ICT solutions, received on 20 March 2014. Your request is being considered and you will receive a response as soon as possible, and within the statutory timescale of 20 working days as defined by the Freedom of Information Act (FoIA) 2000; that date is 17 April 2014.

Gloucestershire County Council is committed to the principles of FoIA and will, wherever possible, provide all information requested unless constrained by another statute or by an exemption within the FoIA. Please note some information you have requested may not be provided to you; this will only be information that can be withheld by law, and the reason will be explained to you when we send out any information that can be released.

We may need to contact you if the request needs to be clarified; this is to ensure we provide you with the information you require.

If the information you have requested is held by another public authority, we will transfer the request to them. If you have any objections to this, please contact us as soon as possible so we know not to transfer the request, and we will provide you with the relevant contact details instead.

Yours sincerely
Chris Stock

on behalf of the Information Management Service
Gloucestershire County Council
Shire Hall
Westgate Street
Gloucester
GL1 2TG

Tel: 01452 426186
Email: [Gloucestershire County Council request email]

Go to www.gloucestershire.gov.uk to find information on any County Council service. It couldn’t be easier to find information instantly and in some cases apply for services online.

For Freedom of Information (FOI) requests please email [Gloucestershire County Council request email]

dangos adrannau a ddyfynnir

Freedom of Information questions/information requests, Gloucestershire County Council

Dear Mr Fox

Request for Information (Reference 14/FOI/7879)

 

I am pleased to provide a response to your request for information:

• Who provides your IT social services solution for your Adults
department?

We use an in-house developed solution

 

• What is the cost of the associated contract?

N/A

 

• When is this contract due to expire?

N/A

 

• Who provides your IT social services solution for your Children’s
department?

Liquidlogic Children’s

 

• What is the cost of the associated contract?

Annual maintenance cost £52,800

 

• When is this contract due to expire?

Software contract renewal date 31/03/15

 

• What do you use for your resource allocation system? (Is it  in-house or
some other system?)

Coldharbour (commercial product)

 

• If applicable, what e-market place solution do you use?

Our current online directory (not an eMarketplace) is Your Circle which is
with Open Objects.

 

• If applicable, what call monitoring solution do you use?

Outsource ICT provider Capita provide their own as part of the ICT Managed
Service contract

 

Gloucestershire County Council has not withheld any information in
relation to this request under the exemptions of the Freedom of
Information Act 2000 (FoIA).

 

If you are unhappy with my response, you can complain or ask for a review
of your request. You need to do this by writing to us within 40 working
days of receiving this email, the full procedure is on our website at
[1]http://www.gloucestershire.gov.uk/CHttpH....

 

We would like to hear your views on our service. If you’d like to tell us
how we did, you can complete our feedback form online at
[2]http://www.gloucestershire.gov.uk/foifee...

 

I will now close your request as of this date.

 

Yours sincerely,

 

Information Management Service

 

Gloucestershire County Council

Shire Hall

Westgate Street

Gloucester

GL1 2TG

 

Go to [3]www.gloucestershire.gov.uk to find information on any County
Council service. It couldn’t be easier to find information instantly and
in some cases apply for services online.

 

For Freedom of Information (FOI) requests please email
[4][Gloucestershire County Council request email]

 

 

 

 

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Think before you print - only print this email if absolutely necessary.

This email and any attachments are strictly confidential and intended for the addressee only.  
If you are not the named addressee you must not disclose, copy or take any action in 
reliance of this transmission and you should notify us as soon as possible.

This email and any attachments are believed to be free from viruses but it is your 
responsibility to carry out all necessary virus checks and Gloucestershire County Council 
accepts no liability in connection therewith. 

References

Visible links
1. http://www.gloucestershire.gov.uk/CHttpH...
2. http://www.gloucestershire.gov.uk/foifee...
3. http://www.gloucestershire.gov.uk/
4. mailto:[Gloucestershire County Council request email]