Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywBen Fox mewngofnodwch a gadael i bawb wybod.

Social Services IT Solutions

Ben Fox made this Rhyddid Gwybodaeth request to Flintshire County Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

We're waiting for Ben Fox to read a recent response and update the status.

Dear Flintshire Council,

Please answer the following questions:

• Who provides your IT social services solution for your Adults
department?
• What is the cost of the associated contract?
• When is this contract due to expire?

• Who provides your IT social services solution for your Children’s
department?
• What is the cost of the associated contract?
• When is this contract due to expire?

• What do you use for your resource allocation system? (Is it
in-house or some other system?)

• If applicable, what e-market place solution do you use?

• If applicable, what call monitoring solution do you use?

Yours faithfully,

Ben Fox

Flintshire County Council

Dear Mr Fox

Thank you for your request for information which is acknowledged.

Your request has been forwarded to the Freedom of Information Act Contact
Officer for the Ict Services Directorate to process and this Officer will
be in contact with you.

If you send any further correspondence about this request, please include
the reference number and either e.mail it to [Flintshire Council request email], or
post it to Freedom of Information, Flintshire County Council, Legal and
Democratic Services, County Hall, Mold, Flintshire, CH7 6NA.

Yours sincerely
FOI Contact Officer

**********************************************************************

Opinions advice, conclusions and other information in this

message that do not relate to the official business of

Flintshire County Council shall be understood as neither

given nor endorsed by it or on its behalf, and consequently

Flintshire County Council shall bear no respon! sibility

whatsoever in respect thereof.

Deellir na fydd unrhyw safbwyntiau, na chynghorion, na

chasgliadau nac unrhyw wybodaeth arall yn y neges hon,

nad ydynt yn berthnasol i waith swyddogol

Cyngor Sir y Fflint, yn cael eu cynnig na'u cadarnhau ganddo

nac ar ei ran, ac felly ni fydd Cyngor Sir y Fflint yn derbyn

unrhyw gyfrifoldeb am y rhannau hynny o'r neges.

******************************************! ****************************

Flintshire County Council

Dear Ben,

Could you clarify what you mean by a resource allocation system and
e-market place solution.

Regards
Alun Kime
Information Governance Manager

**********************************************************************
Opinions advice, conclusions and other information in this
message that do not relate to the official business of
Flintshire County Council shall be understood as neither
given nor endorsed by it or on its behalf, and consequently
Flintshire County Council shall bear no responsibility
whatsoever in respect thereof.
Deellir na fydd unrhyw safbwyntiau, na chynghorion, na
chasgliadau nac unrhyw wybodaeth arall yn y neges hon,
nad ydynt yn berthnasol i waith swyddogol
Cyngor Sir y Fflint, yn cael eu cynnig na'u cadarnhau ganddo
nac ar ei ran, ac felly ni fydd Cyngor Sir y Fflint yn derbyn
unrhyw gyfrifoldeb am y rhannau hynny o'r neges.
**********************************************************************

Dear Flintshire Council,

This is for self directed support, an indicative budget is given to citizens. when someone contacts the local authority for support with personal budgets.

an E-market place is for the citizen to search via your webiste to find key information that you provide.

Yours faithfully,

Ben Fox

Flintshire County Council

I am out of the office until 24/04/2014.
If the issue is urgent, please contact Sheila Bickerton (ext. 2423) in my
absence.
Note: This is an automated response to your message "Re: Freedom of
Information request - Social Services IT Solutions" sent on 22/4/14
11:08:22.
This is the only notification you will receive while this person is away.

**********************************************************************

Opinions advice, conclusions and other information in this

message that do not relate to the official business of

Flintshire County Council shall be understood as neither

given nor endorsed by it or on its behalf, and consequently

Flintshire County Council shall bear no responsibility

whatsoever in respect thereof.

Deellir na fydd unrhyw safbwyntiau, na chynghorion, na

chasgliadau nac unrhyw wybodaeth arall yn y neges hon,

nad ydynt yn berthnasol i waith swyddogol

Cyngor Sir y Fflint, yn cael eu cynnig na'u cadarnhau ganddo

nac ar ei ran, ac felly ni fydd Cyngor Sir y Fflint yn derbyn

unrhyw gyfrifoldeb am y rhannau hynny o'r neges.

**********************************************************************

Flintshire County Council

Dear Ben,

Please find detailed below the information requested under the Freedom of
Information Act:

Who provides your IT social services solution for your Adults department?
- Civica
• What is the cost of the associated contract? - Withheld under Section 43
Commercial Interest. The release of the information would harm the Councils
commercial interest when renewing the contract.
• When is this contract due to expire? - September 2014 with the option to
extend.

• Who provides your IT social services solution for your Children’s
department? - Civica
• What is the cost of the associated contract? - Withheld under Section 43
Commercial Interest. The release of the information would harm the Councils
commercial interest when renewing the contract.
• When is this contract due to expire? - September 2014 with the option to
extend.

• What do you use for your resource allocation system? (Is it in-house or
some other system?) - Not Applicable

• If applicable, what e-market place solution do you use? - Not Applicable

• If applicable, what call monitoring solution do you use? - Tiger AV for
Call Monitoring and Red Box for Call Recording.

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within two months of the date of this communication and should be
addressed to: Peter Evans, Democracy & Governance Manager.

Please remember to quote the reference number above in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a decision.
The Information Commissioner can be contacted at: Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF

Yours sincerely,

Alun Kime
IT Information Manager

**********************************************************************
Opinions advice, conclusions and other information in this
message that do not relate to the official business of
Flintshire County Council shall be understood as neither
given nor endorsed by it or on its behalf, and consequently
Flintshire County Council shall bear no responsibility
whatsoever in respect thereof.
Deellir na fydd unrhyw safbwyntiau, na chynghorion, na
chasgliadau nac unrhyw wybodaeth arall yn y neges hon,
nad ydynt yn berthnasol i waith swyddogol
Cyngor Sir y Fflint, yn cael eu cynnig na'u cadarnhau ganddo
nac ar ei ran, ac felly ni fydd Cyngor Sir y Fflint yn derbyn
unrhyw gyfrifoldeb am y rhannau hynny o'r neges.
**********************************************************************

Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywBen Fox mewngofnodwch a gadael i bawb wybod.