Social Media Monitoring

Roedd y cais yn llwyddiannus.

Dear University of Huddersfield,

Please find below my FOI request regarding the monitoring of students' private social media accounts:

1. Does your school/institution actively search through students' private social media accounts to:
a) Look for negative comments (i.e. against other students or staff members)
b) Gauge your institution's standards (i.e. the type of feedback your institution receives)
c) Safeguard students' well-being (i.e. to try and spot the early signs of suicidal thoughts)
[Please indicate which of the above you do/don't do.]

2. Does your school/institution employ any kind of software that helps you search through students' private social media accounts for certain comments or images?

3. Does your school/institution have a policy in place which allows for the monitoring of students' private social media accounts?

4. Is your school/institution looking to employ software and/or policies that will enable you to monitor students' private social media accounts in the future?

5. If the answer is "yes" for question 4, what reason is given for this?

Yours faithfully,

Rebecca Moody

Freedom of Information requests, University of Huddersfield

Thank you for your email.


If your enquiry is a request for information under the Freedom of
Information Act 2000 or the Environmental Regulations 2004, you will
receive the information requested within the statutory timescale of 20
working days, as defined by the Act, subject to the information not being
exempt. Please note that if the information you request contains reference
to a third party then they may be consulted prior to a decision being
taken on whether or not to release the information to you.


If the request relates to your own personal data under the Data Protection
Act 2018, please email [1][email address]


For any other enquiry, please visit the University’s contact pages to help
you redirect your email: [2]


Yours sincerely,


The Information Governance Officer

University of Huddersfield inspiring global professionals.

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1. mailto:[email address]

Freedom of Information requests, University of Huddersfield

Dear Rebecca,


Our response to your request for information dated 7 February 2020 is
provided below in accordance to the same numbering as in your original


1             a)            No

                b)            No

c)            No.

For further information please refer to [1]Student Social Media and
Communications Policy and various [2]Support Services that are available
for the students.


2.            No. The University uses Sprout Social that monitors mention
of the University on social media in general.


3.            No


4.            No.


I hope this response satisfies your request, however, if you are
dissatisfied with the handling of your request, you have the right to ask
for an internal review. Internal review requests should be submitted
within 40 working days from the date of our response to your original
request and should be addressed to the University Secretary, University of
Huddersfield, Queensgate, Huddersfield HD1 3DH or by email to
[3][University of Huddersfield request email].

Please note that all copyright in this response belongs to the University
of Huddersfield; you are not permitted to publish, reproduce, copy or
otherwise use this response, except as permitted by the Copyright, Designs
and Patents Act 1988.

 Further information about the Freedom of Information Act can be obtained
from the Information Commissioner’s Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF, [4]

Yours sincerely

Esha Goswami

Information Governance Officer

University of Huddersfield





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