Social media accounts and BCC

David Cinzano made this Rhyddid Gwybodaeth request to Bristol City Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn rhannol lwyddiannus.

Dear Bristol City Council,

Please detail what 'official' social media accounts are operated by and/or on behalf of BCC (meaning those accounts which are deemed to speak for BCC in some official capacity).

Please also note who operates these accounts (ie giving job titles & departments).

In addition please supply the guidance notes, protocols or policy relating to the operation of such accounts on behalf of or in the name of BCC.

If such information is not included in the above, please also append any documentation relating to oversight and/or line management of the such activity.

Finally, please clarify who (job title(s), department(s)/office(s)) is/are responsible for the Twitter accounts @BristolCouncil and @BrisMayorOffice.

Many thanks,

David Cinzano

Freedom of Information, Bristol City Council

Thank you for your request for information. You should expect to receive a
response within the 20 day working limit.

Dear Bristol City Council,

Please could you tell me when I might have this information?

Yours faithfully,

David Cinzano

Freedom of Information, Bristol City Council

Dear Mr Cinzano

We have forwarded your email on to the department delegated to respond to your request for information requesting them to contact you directly with an update.

Regards

Freedom Of Information Team

dangos adrannau a ddyfynnir

Adrian Brown, Bristol City Council

Dear Mr Cinzano
Thank you for your recent email.
The information you've requested will be with you next week.
Apologies for the delay.
Yours sincerely
Adrian Brown
Bristol City Council

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Dear Adrian Brown,

I note it is now more than two weeks beyond the date by which Bristol City Council should have answered this request.

I hope to have the full response by return of this message, or else an accurate indication of when it will be answered.

Yours sincerely,

David Cinzano

Freedom of Information, Bristol City Council

1 Atodiad

Dear Mr Cinzano

We write in response to your requests for information received here on 10
December 2014. Firstly apologies for the delay in response. For your
reference your requests are in bold below and our responses follow as
appropriate.

Please detail what 'official' social media accounts are operated by and/or
on behalf of BCC (meaning those accounts which are deemed to speak for BCC
in some official capacity).

Please also note who operates these accounts (ie giving job titles &
departments).

The following accounts operate on behalf of the whole council

[1]www.facebook.com/BristolCouncil

[2]www.twitter.com/bristolcouncil

www.youtube.com/bristolcitycouncil 

www.flickr.com/bristolcouncil. 

The four council accounts above are managed by communications officers as
part of their jobs in our Communications and Marketing team. Occasional
and temporary access is given to colleagues in other departments – this
means that a various officers add content or provide responses for the
accounts.

Other council departments and teams decide whether or not to set up social
media accounts for the services they provide as an additional way to
communicate with citizens and other organisations.

These types of accounts are set up and discontinued from time to time and
at the moment include the following - the job titles and departments of
those operating the accounts are also given below:

Facebook

www.facebook.com/4YPTeam.Bristol - health promotion officers, public
health

www.facebook.com/askbristol - consultation officers, corporate services

www.facebook.com/BigScreenBristol - service improvement manager, corporate
services

www.facebook.com/BristolLibraries - library staff, Bristol Libraries

www.facebook.com/BristolMuseumandArtGall... - museum staff, museums
service

www.facebook.com/mshedbristol - museum staff, museums service

www.facebook.com/Bristolyouthlinks - communications officer, children’s
services

www.facebook.com/smokefreebristol - health improvement officers, public
health

www.facebook.com/bccsportslettings - administrators, sports services

www.facebook.com/Bristol-Tenant-Particip... - tenant participation
officers, housing

www.facebook.com/thebristolcollection - marketing officers, corporate
services

Twitter

www.twitter.com/4YPBristol -health promotion specialist, public health

twitter.com/AskBristol - consultation officer, corporate services

www.twitter.com/Bristol_Health - health improvement officer, public health

twitter.com/Bigscreenbris - service improvement manager, corporate
services

www.twitter.com/bristollibrary - various library staff, Bristol libraries

www.twitter.com/bristol_museum - marketing officer, museums service

www.twitter.com/BristolParks - parks, parks officers

twitter.com/BristolYouth - communications officer, children’s services

www.twitter.com/SaferBristol - community safety officers, Safer Bristol

[3]www.twitter.com/imaqwitter - health promotion officer, public health

www.twitter.com/thebristolcollection - marketing officer, corporate
services

In addition please supply the guidance notes, protocols or policy relating
to the operation of such accounts on behalf of or in the name of BCC.

The council’s social media protocol and guidelines are attached. 

In addition please supply the guidance notes, protocols or policy relating
to the operation of such accounts on behalf of or in the name of BCC.

There are no additional documents or information relating to the
management of social media in the council.  Managers in each department
supervise staff carrying out social media work as part of their jobs. 
Centrally responsibility for the council’s social media activity is part
of the work of the Service Director with the communications in their area
of work.  That is the Service Director Policy, Strategy and
Communications.

Finally, please clarify who (job title(s), department(s)/office(s)) is/are
responsible for the Twitter accounts @BristolCouncil and @BrisMayorOffice.

As described above the @bristolcouncil Twitter account is the
responsibility of Communications and Marketing with officers from that
service adding messages and providing responses.  Other council officers
are also give access to use the account for specific issues or campaigns.

The @brismayoroffice account is the responsibility of the Mayor’s Office
administrative staff.  From time to time other council officers are asked
to provide replies to messages received. Communications officers in
Communications and Marketing have access to add these replies on behalf of
the Mayor’s Office. 

The only Twitter account speaking directly for the Mayor is the account
that he operates personally at www.twitter.com/GeorgeFergusonx

On behalf of
Freedom of Information Team

This response should answer your request in full, however if you are not
satisfied with this response or wish to lodge an appeal against any
exemptions that may have been applied, you can do so by writing to the
Data Protection Officer at Bristol City Council Legal Services, City Hall,
College Green, Bristol, or [Bristol City Council request email]. Details of the complaints
procedure can be found at http://www.bristol.gov.uk/page/complaints

 

If, after you have exhausted the council’s complaints procedure, you are
still not satisfied with the response you have received you have the right
to complain to the Information Commissioner, details of your right to
complain can be found at http://www.ico.gov.uk/complaints.aspx

 

Copyright notice

The provision of information by Bristol City Council under this scheme
does not imply a right to reproduce or commercially exploit such
information without the Council's express prior written permission.

Reproduction or commercial exploitation of materials supplied under this
scheme without the express permission of Bristol City Council may be an
infringement of copyright.

The Council is unable to grant permission to reproduce or re-use any
material accessed through this scheme that is the property of third
parties. Permission to reproduce or re-use such material must be obtained
from the copyright holders.

 

 

 

 

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Council services online: http://www.bristol.gov.uk/service

Keep up to date with the latest council news and sign up to our monthly
email newsletter: http://www.bristol.gov.uk/ournews

Have your say on consultations and view our webcasts:
http://www.bristol.gov.uk/consult

References

Visible links
1. http://www.facebook.com/BristolCouncil
2. http://www.twitter.com/bristolcouncil
3. http://www.twitter.com/imaqwitter

Dear Freedom of Information,

Thank you for your response.

You say:

“@brismayoroffice account is the responsibility of the Mayor’s Office administrative staff. From time to time other council officers are asked to provide replies to messages received. Communications officers in Communications and Marketing have access to add these replies on behalf of the Mayor’s Office.”

Please can you clarify what you mean here, and whether you are treating “the Mayor's Office administrative staff” as a discrete body separate from Bristol City Council, or whether you are treating it as a sub-unit within BCC (whether in relation to FoI or for any other reason). Currently it is not entirely clear.

Yours sincerely,

David Cinzano

Gadawodd Steve Woods anodiad ()

The person answering the request on behalf of Bristol City Council seems unaware of the existence of the M Shed Twitter account (@mshedbristol).

How many others have been omitted?

Gadawodd Steve Woods anodiad ()

In quickly reading the list of accounts, I inadvertently missed M Shed in the list.

Apologies.

Dear Freedom of Information,

May I draw your attention to my message of 28 January?
It would be most appreciated if you could clear up the ambiguities there noted. If you do not, then that would, to any reasonable person, mean that this FoI has not been closed, and that it is extremely late.

Yours sincerely,

David Cinzano

Freedom of Information, Bristol City Council

Thank you for your request for information. You should expect to receive a
response within the 20 day working limit.

Dear Bristol City Council,

This request is long overdue. Please respond with the material requested or I shall be forced to take the matter further.

Yours faithfully,

David Cinzano

Freedom of Information, Bristol City Council

Dear Mr Cinzano

 

We write in response to your requests for information received here on 27
February 2014. For your reference your requests are in bold below and our
responses follow.

 

Can you clarify what you mean here, and whether you are treating “the
Mayor's Office administrative staff” as a discrete body separate from
Bristol City Council, or whether you are treating it as a sub-unit within
BCC (whether in relation to FoI or for any other reason).

 

The Mayor’s Office staff are part of the city council and support the
Mayor to undertake his work. This includes arranging for replies to some
of the questions asked of the Mayor on Twitter to be posted on the
office’s account. The Mayor’s Office staff are supported in this aspect of
their work by colleagues in Communications and Marketing some of whom have
access to the office’s Twitter account.

 

On behalf of
Freedom of Information Team

This response should answer your request in full, however if you are not
satisfied with this response or wish to lodge an appeal against any
exemptions that may have been applied, you can do so by writing to the
Data Protection Officer at Bristol City Council Legal Services, City Hall,
College Green, Bristol, or [1][Bristol City Council request email]. Details of the
complaints procedure can be found at
[2]http://www.bristol.gov.uk/page/complaints

 

If, after you have exhausted the council’s complaints procedure, you are
still not satisfied with the response you have received you have the right
to complain to the Information Commissioner, details of your right to
complain can be found at [3]http://www.ico.gov.uk/complaints.aspx

 

Copyright notice

The provision of information by Bristol City Council under this scheme
does not imply a right to reproduce or commercially exploit such
information without the Council's express prior written permission.

Reproduction or commercial exploitation of materials supplied under this
scheme without the express permission of Bristol City Council may be an
infringement of copyright.

The Council is unable to grant permission to reproduce or re-use any
material accessed through this scheme that is the property of third
parties. Permission to reproduce or re-use such material must be obtained
from the copyright holders.

 

 

 

 

 

--------------------------------------------------------------------------

Council services online: http://www.bristol.gov.uk/service

Keep up to date with the latest council news and sign up to our monthly
email newsletter: http://www.bristol.gov.uk/ournews

Have your say on consultations and view our webcasts:
http://www.bristol.gov.uk/consult

References

Visible links
1. mailto:[Bristol City Council request email]
2. http://www.bristol.gov.uk/page/complaints
3. http://www.ico.gov.uk/complaints.aspx