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Social Listening and Media Monitoring

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Dear South Holland District Council,

I would be most grateful if you would provide me, under the Freedom of Information Act, the information requested below.

The details we require are:

1) Do you use any social listening or media monitoring tools?
2) If so, what tools do you use?
3) How much do you spend annually on Social listening and / or media monitoring tools?
4) When does your contract with your supplier end?
5) Who is the senior officer in charge of this contract?

Thank you for your assistance

Yours faithfully,

Ellie Jones

Customer Contact Forwarding, South Holland District Council

Thank you for your contact.

 

Emails: We aim to respond to your enquiry within 10 working days, however
on occasions where this is not possible, we will respond as soon as
possible. If your email results in a change, then you will receive
notification of this in writing.

 

 

Council Tax Change of Address: Where you have reported your change of
address online we aim to process your change within 10 working days,
however where information has been supplied in advance of the date of
change this may not be possible.  Once the change has been processed you
will receive notification of this in writing.  If any information you
supplied changes, please call us immediately on 01507 601111, option 4.

 

Thank you for taking the time to contact us with your enquiry. If you need
to contact us again to follow up this enquiry, then please ensure that you
have allowed us the necessary time to deal with your original request.

 

 

Please note that Public Sector Partnership Services LTD deliver some
selected services on behalf of South Holland District Council and as such
you may receive a response from either Sholland.gov.uk or pspsl.co.uk
email address.

 

 

Further information and services can be found on the Councils website
www.sholland.gov.uk

 

 

Thank you

 

 

General Data Protection Regulations (May 25th 2018)

Whenever we collect your personal information you have the right to know:

·         Who is collecting your information

·         Our legal basis for processing

·         Who we share information with

·         How long we keep it for

·         Your rights as a data subject

You can get more information on any of the above by visiting:

[1]www.sholland.gov.uk/privacy

The information contained in this email is confidential and intended only
for the person or organisation to which it is addressed. If you have
received it by mistake, please disregard and notify the sender
immediately. Unauthorised disclosure or use of such information may be a
breach of legislation or confidentiality and the content may be legally
privileged.  Any improper dissemination, forwarding, printing, or copying
of this email is strictly prohibited.  Emails sent from and received by
employees of South Holland District Council may be monitored. They may
also be disclosed to other people under legislation, particularly the
Freedom of Information Act 2000, GDPR, the Data Protection Act 2018 and
the Environmental Information Regulations 2004.  If you have contacted the
Council for a service any personal data you share will be used to help you
access its services, or to answer your enquiry in line with our Privacy
Policy.  For full details of your rights please visit our website at
www.sholland.gov.uk.  Unless this email relates to South Holland District
Council business it will be regarded by the Council as personal and will
not be authorised by or sent on behalf of the Council.

References

Visible links
1. http://www.sholland.gov.uk/privacy

Customer Contact Forwarding, South Holland District Council

Thank you for your email. We aim to respond to your enquiry within 10
working days, however on occasions where this is not possible, we will
respond as soon as possible but will keep you informed to any delays.

If your email results in a change, then you will receive notification of
this in writing and further information and services can be found on the
Councils website www.sholland.gov.uk

Thank you for taking the time to email us with your enquiry. If you need
to contact us again to follow up this enquiry, then please ensure that you
have allowed us the necessary time to deal with your original request.

Please note that Public Sector Partnership Services LTD deliver some
selected services on behalf of South Holland District Council and as such
you may receive a response from either sholland.gov.uk or pspsl.co.uk
email address.

Thank you

General Data Protection Regulations (May 25th 2018)
Whenever we collect your personal information you have the right to know:
· Who is collecting your information
· Our legal basis for processing
· Who we share information with
· How long we keep it for
· Your rights as a data subject
You can get more information on any of the above by visiting:
www.sholland.gov.uk/privacy

Feedback, South Holland District Council

 

Good afternoon,

 

Thank you for your information access request received on the 21/11/2022
 where you asked for information regarding Media monitoring and listening
tools.

 

Under Section 1(1)(a) of the Freedom of Information Act 2000 we can
confirm that South Holland District Council does hold the information
specified in your request.

 

1) Do you use any social listening or media monitoring tools? Yes

2) If so, what tools do you use? Mention and Google Alerts

3) How much do you spend annually on Social listening and / or media
monitoring tools? £0

4) When does your contract with your supplier end? N/A

5) Who is the senior officer in charge of this contract? Sam Cullington

 

We trust that the information above completes your request in full. If we
can be of any further assistance please contact us
[1][email address]

 

If you have any queries or concerns or are not happy with the information
that you have been provided with or if you are not happy with the way that
your request has been handled you may request an internal review.  Please
contact the Freedom of Information Team at:

 

Freedom of Information Team

Council Offices

Priory Road

Spalding

Lincolnshire

PE11 2XE

[2][email address]

 

Further information is also available from the Information Commissioner
at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

The link below will refer you to the ICO website, which may be of use:

[3]www.ico.org.uk  

 

Yours sincerely

 

 

Feedback and Enquiries Team

South Holland District Council

 

 

The information contained in this email is confidential and intended only
for the person or organisation to which it is addressed. If you have
received it by mistake, please disregard and notify the sender
immediately. Unauthorised disclosure or use of such information may be a
breach of legislation or confidentiality and the content may be legally
privileged.  Any improper dissemination, forwarding, printing, or copying
of this email is strictly prohibited.  Emails sent from and received by
employees of South Holland District Council may be monitored. They may
also be disclosed to other people under legislation, particularly the
Freedom of Information Act 2000, GDPR, the Data Protection Act 2018 and
the Environmental Information Regulations 2004.  If you have contacted the
Council for a service any personal data you share will be used to help you
access its services, or to answer your enquiry in line with our Privacy
Policy.  For full details of your rights please visit our website at
www.sholland.gov.uk.  Unless this email relates to South Holland District
Council business it will be regarded by the Council as personal and will
not be authorised by or sent on behalf of the Council.

References

Visible links
1. mailto:[email address]
2. mailto:[email address]
3. http://www.ico.org.uk/

We don't know whether the most recent response to this request contains information or not – if you are Ellie Jones please sign in and let everyone know.