Social Listening and Media Monitoring

Ellie Jones made this Freedom of Information request to Gloucester City Council as part of a batch sent to 33 authorities Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear Gloucester City Council,

I would be most grateful if you would provide me, under the Freedom of Information Act, the information requested below.

The details we require are:

1) Do you use any social listening or media monitoring tools?
2) If so, what tools do you use?
3) How much do you spend annually on Social listening and / or media monitoring tools?
4) When does your contract with your supplier end?
5) Who is the senior officer in charge of this contract?

Thank you for your assistance

Yours faithfully,

Ellie Jones

FOI, Gloucester City Council

Thank you for your request, we will log this on our system. The best way
to make a Freedom of information (FOI) or environmental regulations (EIR)
request is online

Freedom of information team, Gloucester City Council

1 Attachment

Reference: FOI-466975639
Date of request: 22/11/2022
Title of request: Social Listening and Media Monitoring

Dear Ellie Jones,

Thank you for your information request. We are considering if it is
appropriate to deal with under the terms of the Freedom of Information Act
2000 or Environmental Information Regulations 2004.

 

We aim to respond to your request for information within 20 working days,
if this is not the case, we may be in touch to discuss an extension to
this deadline.

 

If you would like to make another request please use our [1]online form. 

Yours sincerely

Freedom of Information Team

References

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1. https://www.gloucester.gov.uk/about-the-...

Freedom of information team, Gloucester City Council

Reference: FOI-466975639
Date of request: 21/11/2022
Title of request: Social Listening and Media Monitoring
Information request:

1) Do you use any social listening or media monitoring tools?

2) If so, what tools do you use?

3) How much do you spend annually on Social listening and / or media
monitoring tools?

4) When does your contract with your supplier end?

5) Who is the senior officer in charge of this contract?

Dear Ellie Jones,

Thank you for your information request. 

Your request is being handled under the Freedom of Information Act 2000
(FOIA).

Q1. Do you use any social listening or media monitoring tools?

A. No. 

Q2. If so, what tools do you use?

A. Not applicable. 

Q3. How much do you spend annually on Social listening and / or media
monitoring tools?

A. Not applicable. 

Q4. When does your contract with your supplier end?

A. Not applicable. 

Q5. Who is the senior officer in charge of this contract?

A. Not applicable. 

If you are unhappy with the with the response you have received, you can
request an internal review which will be carried out by someone who was
not involved in the original decision. 

Email: [1][email address]
Telephone: 01452 396 514
Post: Freedom of Information, Gloucester City Council, PO Box 2017,
Pershore, WR10 9BJ

We will not normally accept an application for internal review if it is
received more than 2 months after the date that the reply was issued.

If you remain dissatisfied with the handling of your request, you have a
right to appeal to the Information Commissioner:

The Information Commissioner's Office, Wycliffe House, Water
Lane, Wilmslow, Cheshire, SK9 5AF.

Phone: 0303 123 1113    

Website: [2]www.ico.gov.uk

There is no charge for making an appeal.

Yours sincerely

Freedom of Information Team

References

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1. FOI team email address
mailto:[email address]
2. ICO website
https://ico.org.uk/