Torfaen County Borough Council

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Thank you for your recent email. Please be aware that your email has
been passed to our Freedom Of Information team.

Should you need to pursue this email in future, please direct your
emails to [Torfaen County Borough Council request email]

Your contact with Customer Services will now be marked as closed.

Kind Regards

Due to the new General Data Protection Regulations (GDPR), we have
made some changes to our privacy policy. You can view the details
here:  [4]Torfaen Council Privacy Notice

References

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Dear Katherine

Further to your e-mail below, requesting information under the Freedom of
Information Act 2000, I am now in a position to respond.

You asked:

1) How many social housing properties Torfaen Council has

2) How many Torfaen Council social housing properties did not meet the
Welsh Housing Quality Standards in 2018-19

3) How much Torfaen Council spent on maintenance and repairs to their
social housing properties in 2018-19.

If any of this information is already in the public domain, please can you
direct me to it, with page references and URLs if necessary

Torfaen County Borough Council transferred its housing stock by large
scale voluntary transfer in 2008 to Bron Afon Community Housing.  To
assist you in contacting them, I have included below a link to their web
page:

[1]www.bronafon.org.uk

Information supplied in response to any Freedom of Information Act request
may be subject to copyright. A single copy of information supplied under
the Freedom of Information Act may only be used for personal,
non-commercial research or study, unless stated otherwise. It must not be
passed to others, copied or re-published in whole or in part without
permission from the copyright holder. Any copyright statement that forms
part of or in any way refers to the information provided must not be
altered or removed.

If you have any queries about this email or are unhappy about the service
you have received in relation to your request and wish to make a complaint
or request a review, please do not hesitate to contact me in writing. A
request for an internal review should be made within 40 working days of
the date of this response.

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
Information Commissioner’s Office (Wales) cannot make a decision unless
you have exhausted the complaints procedure provided by this Council. The
Information Commissioner can be contacted at: The Information
Commissioner’s Office (Wales), 2nd Floor, Churchill House, Churchill Way,
Cardiff, CF10 2HH. Telephone 0330 414 6421or Fax 029 2067 8399 or e-mail
[2][email address].

Yours sincerely

Dominique Redman

Senior Business Support Officer (Complaints/FOI) / Uwch Swyddog Cymorth
Busnes (Cwynion/Rhyddid Gwybodaeth)

Strategic Services/Gwasanaethau Strategol

Torfaen County Borough Council/Cyngor Bwrdeistref Sirol Torfaen

Email/Ebost: [3][email address]

Phone/Ffôn: 01495 766294 (Internal 6294)

Fax/Ffacs: 01495 742791 (Internal 2791)

From: [email address] <[email address]>
Sent: 17 February 2020 09:34
To: TCBC - FOI <[Torfaen County Borough Council request email]>
Subject: Torfaen County Borough Council - A new Customer Contact service
request has been submitted - 5114504

Torfaen County Borough Council

[4]Your portal | [5]News | [6]About Us
Hello FOI team,

This email has been sent to you from Torfaen County Borough Council by one of your customers. They have reported the incident and captured all the details in an aid to help you resolve the issue quickly:

SERVICE REQUEST #      5114504

CATEGORY    Customer Contact

Contact Details

Name Anon Torfaen
Mobile Phone -
Home Phone -
Email Address [7][email address]

Information

Type of contact
Email
Title of email
Freedom of Information request - Social housing and maintenance
Customer email
Dear Torfaen Council, I am writing to make an open government request for all the information to which I am entitled under the Freedom of Information Act 2000. Please send me: 1) How many social housing properties Torfaen Council has 2) How many Torfaen Council social housing properties did not meet the Welsh Housing Quality Standards in 2018-19 3) How
much Torfaen Council spent on maintenance and repairs to their social housing properties in 2018-19. If any of this information is already in the public domain, please can you direct me to it, with page references and URLs if necessary. I look forward to hearing from you. Yours faithfully, Katherine
------------------------------------------------------------------- Please use this email address for all replies to this request: [8][FOI #646961 email] Is [9][email address] the wrong address for Freedom of Information requests to Torfaen Council? If so, please contact us using this form:
https/eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.whatdotheyknow.com%2Fchange_request%2Fnew%3Fbody%3Dtorfaen_council&amp;data=02%7C01%7CCallTorfaen%40torfaen.gov.uk%7Ce34209c5d96641ae07d308d7b38c074c%7C2c4d0079c52c4bb3b3cad8eaf1b6b7d5%7C0%7C1%7C637175286303399225&amp;sdata=wn6UjGcN86D0uK4d6KDUHIj2e735yq%2Ft67EPjSlLjwo%3D&amp;reserved=0
  What action has been taken?
Referred to another department
Which department has the email been referred to?
Freedom Of Information
Date email was received
17-02-2020
Customer Name
Katherine
Customer Email Address
[10][FOI #646961 email]

Thanks for contacting Torfaen Council. An officer from Call Torfaen will now manage your request.  We will only contact you if we need any further information, but registered users of the app and [11]customer portal can track progress in the My Reports section.

Best wishes

Call Torfaen

Torfaen County Borough Council

Due to the new General Data Protection Regulations (GDPR), we have made some changes to our privacy policy. You can view the details here:  [12]Torfaen Council Privacy Notice

'

dangos adrannau a ddyfynnir

YMWADIAD: Mae'r wybodaeth sy'n gynwysedig yn yr e-bost yma a) yn eiddo i
Gyngor Bwrdeistref Sirol Torfaen; a b) yn gyfrinachol. Fe'i bwriedir ar
gyfer y derbynnydd yn unig. Os nad chi yw’r sawl y cyfeiriwyd hi ato, ni
ddylech ddadlennu, copïo na dosbarthu'r wybodaeth neu ei defnyddio i
weithredu. Os derbyniwch yr e-bost yma fel camgymeriad, gadewch i ni wybod
ar unwaith drwy ffonio ++44 (0) 1495 766366, a danfonwch yr e-bost yn ol
gydag unrhyw atodiadau. RHYBUDD: Gwnewch yn siwr bod gennych ddiogelwch
feirws digonol cyn agor neu ddatgysylltu unrhyw ddogfen sydd yn atodiad
i'r e-bost hwn. Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg a Saesneg.
Cewch ateb Cymraeg i bob gohebiaeth yn Gymraeg ac ni fydd yn arwain i
unrhyw oedi. Mae data personol sy'n cael ei brosesu gan y cyngor yn cael
ei wneud yn unol â'r gofynion sydd arnom ni o dan y Rheoliad Diogelu Data
Cyffredinol (RhDDC) (UE) 2016/679. Am fwy o wybodaeth ar sut yr ydym yn
gwneud hyn gwelwch ein Hysbysiad Preifatrwydd

'**********************************************************************
DISCLAIMER: The information contained in this e-mail is a) the property of
Torfaen County Borough Council; and b) confidential. It is intended only
for the addressee. If you are not the addressee you must not disclose,
copy or distribute this or take any action in reliance upon it. If you
receive this e-mail in error, please notify us immediately by telephone on
++44 (0) 1495 766366, and re-direct the e-mail and any attachments to us.
WARNING: Please ensure that you have adequate virus protection in place
before you open or detach any documents attached to this e-mail. The
Council welcomes correspondence in Welsh and English. Correspondence
received in Welsh will be answered in Welsh and will not lead to any
delay. Personal data processed by the council is done so in accordance
with our requirements under the General Data Protection Regulation (GDPR)
(EU) 2016/679. For more information on how we do this please see our
Privacy Notice
**********************************************************************
YMWADIAD: Mae'r wybodaeth sy'n gynwysedig yn yr e-bost yma a) yn eiddo i
Gyngor Bwrdeistref Sirol Torfaen; a b) yn gyfrinachol. Fe'i bwriedir ar
gyfer y derbynnydd yn unig. Os nad chi yw’r sawl y cyfeiriwyd hi ato, ni
ddylech ddadlennu, copïo na dosbarthu'r wybodaeth neu ei defnyddio i
weithredu. Os derbyniwch yr e-bost yma fel camgymeriad, gadewch i ni wybod
ar unwaith drwy ffonio ++44 (0) 1495 766366, a danfonwch yr e-bost yn ol
gydag unrhyw atodiadau. RHYBUDD: Gwnewch yn siwr bod gennych ddiogelwch
feirws digonol cyn agor neu ddatgysylltu unrhyw ddogfen sydd yn atodiad
i'r e-bost hwn. Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg a Saesneg.
Cewch ateb Cymraeg i bob gohebiaeth yn Gymraeg ac ni fydd yn arwain i
unrhyw oedi. Mae data personol sy'n cael ei brosesu gan y cyngor yn cael
ei wneud yn unol â'r gofynion sydd arnom ni o dan y Rheoliad Diogelu Data
Cyffredinol (RhDDC) (UE) 2016/679. Am fwy o wybodaeth ar sut yr ydym yn
gwneud hyn gwelwch ein Hysbysiad Preifatrwydd

References

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1. file:///tmp/www.bronafon.org.uk
2. mailto:[email address]
3. mailto:[email address]
4. https://eur03.safelinks.protection.outlo...
5. https://eur03.safelinks.protection.outlo...
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7. mailto:[email address]
8. mailto:[FOI #646961 email]
9. mailto:[email address]
10. mailto:[FOI #646961 email]
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