Social Care Systems And Subject Access Requests

Sarah Tomslin made this Freedom of Information request to Hounslow Borough Council Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was partially successful.

Dear Hounslow Borough Council,

1. Who is the supplier of your current Adults social care case management system?

2. Do you have any plans to replace this system in the next 3 years?

3. Who is the supplier of your current Adults social care finance system?

4. Do you have any plans to replace this system in the next 3 years?

5. Who is the supplier of your current Children's social care case management system?

6. Do you have any plans to replace this system in the next 3 years?

7. Who is the supplier of your current Children's social care finance system?

8. Do you have any plans to replace this system in the next 3 years?

9. Who is the supplier of your current Education system?

10. Do you have any plans to replace this system in the next 3 years?

11. Do you have a backlog of Children's social care Subject Access Requests?

12. If so, approximately how many and what is the estimated date that this backlog will be cleared?

Yours faithfully,

Sarah Tomslin

Freedom of Information, Hounslow Borough Council

Thank you for your email which has been received by the Customer Relations
Team. Receipt of your request for information is acknowledged.   

We will either deal with your request or pass it onto our service teams to
provide you with a response.     

The Council will respond to your Freedom of Information request within 20
working days from the time of receipt if this is within working hours, or,
if received out of hours, from the next working day. Further information
can be found at the following link: 

[1]https://www.hounslow.gov.uk/info/20110/o...

To comply with the Local Government Transparency Code 2015 further
information can be found at
[2]https://www.hounslow.gov.uk/info/20110/o...
 

Thank you
Customer Relations Team 

For information about what we do with personal data see our privacy notice
[3]Customer services | Privacy notice | London Borough of Hounslow
[4]Link to: London Borough of Hounslow

References

Visible links
1. https://www.hounslow.gov.uk/info/20110/o...
2. https://www.hounslow.gov.uk/info/20110/o...
3. https://www.hounslow.gov.uk/info/20110/o...
4. London Borough of Hounslow
https://www.hounslow.gov.uk/

London Borough of Hounslow, Hounslow Borough Council

[1]London Borough of Hounslow
29-Mar-2023

Dear Sarah Tomslin,

Thank you for your Freedom of Information request. The reference number
is FIR008989.

We will respond to your request within 20 working days. If we need
clarification, we will contact you.

Please use the reference number above for all future communication about
this case. You will be able to track the progress of this case by
logging into your My Hounslow Account.

Further information can be found on our website at the following link:
[2]Freedom of Information & Environmental Information Regulations

Kind regards,

Customer Relations
London Borough of Hounslow

References

Visible links
1. https://myaccount.hounslow.gov.uk/q
2. https://www.hounslow.gov.uk/info/20110/o...

Freedom of Information, Hounslow Borough Council

Dear Sarah Tomslin,

Freedom of Information Act 2000 (FOI Act) request.

Thank you for your request for information made to the London Borough of Hounslow which we received on 27/03/2023.

This request has been logged under reference number FIR008989. (Please use this reference for any further correspondence regarding this request).

We aim to respond to all valid FOI Act requests within 20 working days of receipt and in accordance with the FOI Act. If we need more time we will let you know the extended due date. We will also contact you should we require any additional information In relation to your request.

We are considering your request under the FOI Act 2000.

Kind Regards,

Mr J.Smith | Customer Relations Officer
2nd Floor, Hounslow House
London Borough of Hounslow
Office: 020 8583 5211
www.hounslow.gov.uk

Follow us online: Twitter: @LBofHounslow and Facebook: www.facebook.com/HounslowCouncil

For information about what we do with personal data see our privacy notice Customer relations | Privacy notice | London Borough of Hounslow

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Freedom of Information, Hounslow Borough Council

Dear Sarah Tomslin,

RE: FIR008989

FREEDOM OF INFORMATION (FOI) ACT 2000 CLARIFICATION REQUEST

Further to my previous email, in order to process your request, could you please clarify the following:

9. Who is the supplier of your current Education system?
10. Do you have any plans to replace this system in the next 3 years?

With regards to Questions 9&10 of your FOI please confirm which Education System you are referring to or which area of education this relates to ?

Under section 16 of the Freedom of Information Act (FOIA), the Council has a duty to provide advice and assistance so clarifying your request will allow the Council to check if the information is held.

Until the Council receives this clarification, your request will be placed on hold.  If no response is received within 15 working days of this email, the Council will close your FOI request.

 
Yours sincerely,

Mr J.Smith | Customer Relations Officer
2nd Floor, Hounslow House
London Borough of Hounslow
Office: 020 8583 5211
www.hounslow.gov.uk

Follow us online: Twitter: @LBofHounslow and Facebook: www.facebook.com/HounslowCouncil

For information about what we do with personal data see our privacy notice Customer relations | Privacy notice | London Borough of Hounslow

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London Borough of Hounslow, Hounslow Borough Council

[1]London Borough of Hounslow
29-Mar-2023

Dear Sarah Tomslin,

Freedom of Information request reference number FIR008989.

We need some further clarification before we can action your Freedom of
Information request. Please provide us with the following:

Qs 9&10

Please respond online via your case
timeline: [2]https://myaccount.hounslow.gov.uk/q/case...

To enter the requested information or clarification please click on the
blue ‘Provide Further Information’ button. 

If you are unable to log on, please send the requested information or
clarification by email to [3][Hounslow Borough Council request email] quoting the reference
number: FIR008989

Until we receive clarification, your request will be on hold. The 20
working days to respond will commence when we receive your
clarification.

If we do not hear from you within 15 working days of this notification,
we will assume that you no longer require this information, and the
Council will take no further action.

If we do not receive your response within 15 working days, this case
will be closed automatically. If we receive your response after that
date, you will need to submit a new request.

Further information can be found on our website at the following link:
[4]Freedom of Information & Environmental Information Regulations

Kind regards,

Customer Relations
London Borough of Hounslow

References

Visible links
1. https://myaccount.hounslow.gov.uk/q
2. https://myaccount.hounslow.gov.uk/q/case...
3. mailto:[Hounslow Borough Council request email]?subject=Further%20clarification%20for%20case%20reference%20FIR008989
4. https://www.hounslow.gov.uk/info/20110/o...

Dear Hounslow Borough Council,

We are requesting information about your corporate Education System such as Capita One or EYES

Yours faithfully,

Sarah Tomslin

Freedom of Information, Hounslow Borough Council

Thank you for your email which has been received by the Customer Relations
Team. Receipt of your request for information is acknowledged.   

We will either deal with your request or pass it onto our service teams to
provide you with a response.     

The Council will respond to your Freedom of Information request within 20
working days from the time of receipt if this is within working hours, or,
if received out of hours, from the next working day. Further information
can be found at the following link: 

[1]https://www.hounslow.gov.uk/info/20110/o...

To comply with the Local Government Transparency Code 2015 further
information can be found at
[2]https://www.hounslow.gov.uk/info/20110/o...
 

Thank you
Customer Relations Team 

For information about what we do with personal data see our privacy notice
[3]Customer services | Privacy notice | London Borough of Hounslow
[4]Link to: London Borough of Hounslow

References

Visible links
1. https://www.hounslow.gov.uk/info/20110/o...
2. https://www.hounslow.gov.uk/info/20110/o...
3. https://www.hounslow.gov.uk/info/20110/o...
4. London Borough of Hounslow
https://www.hounslow.gov.uk/

London Borough of Hounslow, Hounslow Borough Council

[1]London Borough of Hounslow
11-Apr-2023

Dear Sarah Tomslin,

Thank you for your Freedom of Information request. The reference number
is FIR009055.

We will respond to your request within 20 working days. If we need
clarification, we will contact you.

Please use the reference number above for all future communication about
this case. You will be able to track the progress of this case by
logging into your My Hounslow Account.

Further information can be found on our website at the following link:
[2]Freedom of Information & Environmental Information Regulations

Kind regards,

Customer Relations
London Borough of Hounslow

References

Visible links
1. https://myaccount.hounslow.gov.uk/q
2. https://www.hounslow.gov.uk/info/20110/o...

Freedom of Information, Hounslow Borough Council

Dear Sarah Tomslin,

Thank you for your below FOI request.

This has been logged under reference number FIR009055 to the service team for a response. This response will follow to you within the 20-working day deadline.

· For future reference, you are now able to use the online form to make further Freedom of Information Requests. This is our preferred method, because this form helps us to capture all of the information needed to respond to your request quickly.

Kind regards,

ADukale | Customer Relations Officer
2nd Floor, Hounslow House
London Borough of Hounslow
Office: 020 8583 5211
http://www.hounslow.gov.uk/

Follow us online: Twitter: @LBofHounslow and Facebook: http://www.facebook.com/HounslowCouncil

For information about what we do with personal data see our privacy notice Customer services: privacy notice | Privacy notice

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Freedom of Information, Hounslow Borough Council

Dear Sarah,

In regards to your FOI request below regarding Education System, could you please clarify whether you are asking what system it is that we use.

Kind regards,

ADukale | Customer Relations Officer
2nd Floor, Hounslow House
London Borough of Hounslow
Office: 020 8583 5211
www.hounslow.gov.uk

Follow us online: Twitter: @LBofHounslow and Facebook: www.facebook.com/HounslowCouncil

For information about what we do with personal data see our privacy notice Customer services: privacy notice | Privacy notice 

show quoted sections

London Borough of Hounslow, Hounslow Borough Council

[1]London Borough of Hounslow
11-Apr-2023

Dear Sarah Tomslin,

Freedom of Information request reference number FIR009055.

We need some further clarification before we can action your Freedom of
Information request. Please provide us with the following:

Requesting further information regarding education system

Please respond online via your case
timeline: [2]https://myaccount.hounslow.gov.uk/q/case...

To enter the requested information or clarification please click on the
blue ‘Provide Further Information’ button. 

If you are unable to log on, please send the requested information or
clarification by email to [3][Hounslow Borough Council request email] quoting the reference
number: FIR009055

Until we receive clarification, your request will be on hold. The 20
working days to respond will commence when we receive your
clarification.

If we do not hear from you within 15 working days of this notification,
we will assume that you no longer require this information, and the
Council will take no further action.

If we do not receive your response within 15 working days, this case
will be closed automatically. If we receive your response after that
date, you will need to submit a new request.

Further information can be found on our website at the following link:
[4]Freedom of Information & Environmental Information Regulations

Kind regards,

Customer Relations
London Borough of Hounslow

References

Visible links
1. https://myaccount.hounslow.gov.uk/q
2. https://myaccount.hounslow.gov.uk/q/case...
3. mailto:[Hounslow Borough Council request email]?subject=Further%20clarification%20for%20case%20reference%20FIR009055
4. https://www.hounslow.gov.uk/info/20110/o...

London Borough of Hounslow, Hounslow Borough Council

[1]London Borough of Hounslow
12-Apr-2023

Dear Sarah Tomslin,

Freedom of Information request reference number FIR008989.

We recently emailed you to request some further clarification we needed
from you before continuing to process your Freedom of Information
request. We advised that if we did not hear from you within 15 working
days we would assume that you no longer required this information.

We have not received any further information from you, so we have now
closed this case.

If you do still require this information you will need to submit a new
request that includes the further clarification.

Kind regards,

Customer Relations
London Borough of Hounslow

References

Visible links
1. https://myaccount.hounslow.gov.uk/q

Dear Hounslow Borough Council,

Capita one or EYES

Yours faithfully,

Sarah Tomslin

Freedom of Information, Hounslow Borough Council

Thank you for your email which has been received by the Customer Relations
Team. Receipt of your request for information is acknowledged.   

We will either deal with your request or pass it onto our service teams to
provide you with a response.     

The Council will respond to your Freedom of Information request within 20
working days from the time of receipt if this is within working hours, or,
if received out of hours, from the next working day. Further information
can be found at the following link: 

[1]https://www.hounslow.gov.uk/info/20110/o...

To comply with the Local Government Transparency Code 2015 further
information can be found at
[2]https://www.hounslow.gov.uk/info/20110/o...
 

Thank you
Customer Relations Team 

For information about what we do with personal data see our privacy notice
[3]Customer services | Privacy notice | London Borough of Hounslow
[4]Link to: London Borough of Hounslow

References

Visible links
1. https://www.hounslow.gov.uk/info/20110/o...
2. https://www.hounslow.gov.uk/info/20110/o...
3. https://www.hounslow.gov.uk/info/20110/o...
4. London Borough of Hounslow
https://www.hounslow.gov.uk/

London Borough of Hounslow, Hounslow Borough Council

[1]London Borough of Hounslow
25-Apr-2023

Dear Sarah Tomslin,

Freedom of Information request reference number FIR009055.

We recently emailed you to request some further clarification we needed
from you before continuing to process your Freedom of Information
request. We advised that if we did not hear from you within 15 working
days we would assume that you no longer required this information.

We have not received any further information from you, so we have now
closed this case.

If you do still require this information you will need to submit a new
request that includes the further clarification.

Kind regards,

Customer Relations
London Borough of Hounslow

References

Visible links
1. https://myaccount.hounslow.gov.uk/q

London Borough of Hounslow, Hounslow Borough Council

[1]London Borough of Hounslow
26-Apr-2023

Dear Sarah Tomslin,

Thank you for your Freedom of Information request. The reference number
is FIR009150.

We will respond to your request within 20 working days. If we need
clarification, we will contact you.

Please use the reference number above for all future communication about
this case. You will be able to track the progress of this case by
logging into your My Hounslow Account.

Further information can be found on our website at the following link:
[2]Freedom of Information & Environmental Information Regulations

Kind regards,

Customer Relations
London Borough of Hounslow

References

Visible links
1. https://myaccount.hounslow.gov.uk/q
2. https://www.hounslow.gov.uk/info/20110/o...

Freedom of Information, Hounslow Borough Council

Dear Sarah Tomslin,

Re: FREEDOM OF INFORMATION ACT (FOI) 2000 - FIR008989

I am writing regarding your request for information. You have requested the following:

Dear Hounslow Borough Council,

1. Who is the supplier of your current Adults social care case management system?

This is a matter of public record and can be found here - https://procontract.due-north.com/Contra...

2. Do you have any plans to replace this system in the next 3 years?

No

3. Who is the supplier of your current Adults social care finance system?

This is a matter of public record and can be found here - https://procontract.due-north.com/Contra...

4. Do you have any plans to replace this system in the next 3 years?

No

5. Who is the supplier of your current Children's social care case management system?

Under section 31(1)(a) of the Freedom of Information Act 2000 we have exempted this information as the information released may be used by potential attackers on our IT systems and make us vulnerable to crime. Please see the public interest test below.

Reasons in favour of disclosure Reasons for withholding
* Disclosure of the information would be consistent with policies for greater transparency about the uses of, and accountability for, public expenditure.
* Releasing details of the Council's IT systems can be used maliciously. This could put our systems and the data held in them at risk.
* Disclosure of any information about the Council's security systems on computer systems would make us vulnerable to cyber-attacks.

6. Do you have any plans to replace this system in the next 3 years?

No

7. Who is the supplier of your current Children's social care finance system?

Under section 31(1)(a) of the Freedom of Information Act 2000 we have exempted this information as the information released may be used by potential attackers on our IT systems and make us vulnerable to crime. Please see the public interest test below.

Reasons in favour of disclosure Reasons for withholding
* Disclosure of the information would be consistent with policies for greater transparency about the uses of, and accountability for, public expenditure.
* Releasing details of the Council's IT systems can be used maliciously. This could put our systems and the data held in them at risk.
* Disclosure of any information about the Council's security systems on computer systems would make us vulnerable to cyber-attacks.

8. Do you have any plans to replace this system in the next 3 years?

No

9. Who is the supplier of your current Education system?

This is a matter of public record and can be found here - https://procontract.due-north.com/Contra...

10. Do you have any plans to replace this system in the next 3 years?

No

11. Do you have a backlog of Children's social care Subject Access Requests?

Yes

12. If so, approximately how many and what is the estimated date that this backlog will be cleared?

As of the 13/04/23 LBH have cases in backlog for children's Social Care. The backlog cases are in progress, and will be cleared at the earliest possible date. We are unable to provide an specific date when this will be.

The response to your request has been dealt with under the Freedom of Information Act 2000.

Copyright and misuse of information

Most of the information that is provided in response to a FOI or EIR request will be owned by the London Borough of Hounslow and is therefore covered by the Open Government Licence. However, the copyright of some of the information we share may be owned by another person or organisation (eg Ordnance Survey).

Individuals and organisations are free to re-use any information covered by the Open Government Licence for commercial or non-commercial purposes, provided the terms of the licence are adhered to.
Where the copyright of the information is owned by another person or organisation, you must apply to the copyright owner to obtain their permission for re-use.

If you wish to make a request for information again, please complete the online, which you can access by following the link below, as this will provide us with the required information to ensure a prompt
response to your request:

https://eforms.hounslow.gov.uk/ufs/ufsma...

If you do not feel that the Council has dealt with your request for information appropriately or wish to request a review of this response, please contact the FOI Review Officer at [E-bost cais Hounslow Borough Council]

Yours sincerely,

Mr J.Smith | Customer Relations Officer
2nd Floor, Hounslow House
London Borough of Hounslow
Office: 020 8583 5211
http://www.hounslow.gov.uk/

Follow us online: Twitter: @LBofHounslow and Facebook: http://www.facebook.com/HounslowCouncil

For information about what we do with personal data see our privacy notice Customer relations | Privacy notice | London Borough of Hounslow

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