Social Care Systems And Subject Access Requests

Sarah Tomslin made this Freedom of Information request to Norfolk County Council Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was partially successful.

Dear Norfolk County Council,

1. Who is the supplier of your current Adults social care case management system?

2. Do you have any plans to replace this system in the next 3 years?

3. Who is the supplier of your current Adults social care finance system?

4. Do you have any plans to replace this system in the next 3 years?

5. Who is the supplier of your current Children's social care case management system?

6. Do you have any plans to replace this system in the next 3 years?

7. Who is the supplier of your current Children's social care finance system?

8. Do you have any plans to replace this system in the next 3 years?

9. Who is the supplier of your current Education system?

10. Do you have any plans to replace this system in the next 3 years?

11. Do you have a backlog of Children's social care Subject Access Requests?

12. If so, approximately how many and what is the estimated date that this backlog will be cleared?

13. Do you use eLearning tools to support the use of your Children's and / or Adults Social Care case management systems?

14. If so, please specify. If not, do you have any plans to procure such tools in the next three years?

Yours faithfully,

Sarah Tomslin

Freedom of Information, Norfolk County Council

Dear Sarah Tomslin

Freedom of Information Act 2000/Environmental Information Regulations 2004
Information Request ENQ-631775-P9M7N5

Thank you for your request for information received on 09/05/2023.

We have up to 20 working days in which to deal with your request.

If we require clarification of your request we will contact you to explain this, and the 20 working-day period will then start from the day that we receive your clarification.

We will inform you in advance if there is a charge for supplying copies of any information, and we will provide an explanation if any information which we hold is not released to you.

If the requested information contains references to any third parties, we may need to seek their views before we can decide whether or not to release the information to you. In such cases we will not share your own personal details with third parties.

Should you have any queries regarding your request, please contact the team by email at [Norfolk County Council request email] or by telephone on 01603 222661.

Please also note for future reference that requests can be submitted online. Further information and the online request form can be found via the following link:
About the FOI Act and making a request - Norfolk County Council

Yours sincerely

Information Management Team
Strategy and Transformation Department
South Wing , Ground Floor

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Freedom of Information, Norfolk County Council

Dear Sarah Tomslin
Freedom of Information Request ENQ-631775-P9M7N5
I refer to your request for information dated 9 May 2023.
 
You asked for:
 

 1. Who is the supplier of your current Adults social care case management
system?

 
Our response:    Liquidlogic
 

 1. Do you have any plans to replace this system in the next 3 years?

 
Our response:    No.
 

 1. Who is the supplier of your current Adults social care finance system?

 
Our response:    Oxford Computer Consultatants (OCC)
 

 1. Do you have any plans to replace this system in the next 3 years?

 
Our response:    No
 

 1. Who is the supplier of your current Children's social care case
management system?

 
Our response:    Liquidlogic
 

 1. Do you have any plans to replace this system in the next 3 years?

 
Our response:    No
 

 1. Who is the supplier of your current Children's social care finance
system?

 
Our response:    Oxford Computer Consultants (OCC)
 

 1. Do you have any plans to replace this system in the next 3 years?

 
Our response:    No.
 

 1. Who is the supplier of your current Education system?

 
Our response:    The Access Group
 

 1. Do you have any plans to replace this system in the next 3 years?

 
Our response:    No current plans to replace in the next 3 years.
 

 1. Do you have a backlog of Children's social care Subject Access
Requests?

 
Our response:    Yes
 

 1. If so, approximately how many and what is the estimated date that this
backlog will be cleared?

 
Our response:    We aim to have eliminated the backlog by the end of 2023.
Currently there is a backlog of approximately 95 requests.
 

 1. Do you use eLearning tools to support the use of your Children's and /
or Adults Social Care case management systems?

 
Our response:    No.
 

 1. If so, please specify. If not, do you have any plans to procure such
tools in the next three years?

 
Our response:   No.
 
If you are dissatisfied with our handling of your request, you have the
right of appeal through the Council’s internal review procedure by setting
out the grounds of your appeal in writing to:
 
[1][Norfolk County Council request email]
or Information Compliance Team
County Hall
Martineau Lane
Norwich
NR1 2DH
 
An appeal should be submitted within 40 working days of the date of this
notice and should be identified as "FOI Appeal".
 
If you are dissatisfied after pursuing the appeals procedure, you may
apply to the Information Commissioner under Section 50 of the Act for a
decision whether your request for information has been dealt with in
accordance with the requirements of Part I of the Act.  Refer to the ICO
Website at: [2]https://ico.org.uk/concerns/ for advice on how to report a
concern.  Or you can write to them at:
 
First Contact Team
Information Commissioner's Office
Wycliffe House
Water Lane, Wilmslow
Cheshire
SK9 5AF
 
Yours sincerely
 
Senior Information Compliance Officer 
Information Compliance Team, Insight and Analytics, Strategy and
Transformation 
Tel Dept: 01603 222661
County Hall, Martineau Lane, Norwich 
  
 
 
 

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