Social care payments and arrears

The request was partially successful.

Dear Newport City Council,

Could you please help me out with the following FOI request?

1. In your local authority, on the latest date for which figures were available, can you provide the total number of people in your local authority area you have assessed as having to pay for any aspect of their social care, including but not limited to:
(a) home care
(b) day care
(c) community alarms
(d) other non-residential community care services?

2. How people are currently in arrears of payment of their social care charges (by this I mean having missed at least one payment)?

3. How many people currently have debt management procedures commenced against them by your authority for non-payment of social care charges (by this I mean any escalation in debt recovery, e.g. automated reminders, letter before action and referral to debt collection agency)?

4. How many people have had court proceedings begun against them relating to non payment of social care changes in 2017/18 and 2018/19?

I would like to receive the information electronically. Please contact me if you need any clarification.

Yours faithfully,

Jon Parker-Dean

Newport City Council

Dear Sir/Madam

Thank you for your request for information about :

Social care payments and arrears

Received on 29/04/2019

This request has been formally logged in our FOI management system and has been assigned the reference REQ06927.
You should receive a reply to your request within the statutory time limit of 20 working days.

Please remember to quote the reference number REQ06927 in any future communications.

Yours sincerely,
Information Management

Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg, Saesneg neu yn y ddwy iaith. Byddwn yn cyfathrebu â chi yn ôl eich dewis. Ni fydd gohebu yn Gymraeg yn arwain at oedi.

The Council welcomes correspondence in English or Welsh or both, and will respond to you according to your preference. Corresponding in Welsh will not lead to delay.

Disclaimer/Ymwadiad

This email contains information intended for the addressee only and may be confidential, the subject of legal or professional privilege, or be otherwise protected from disclosure. If you are not the intended recipient of this message, please notify the sender immediately and do not disclose, distribute or copy the email to any other party. This email and any attached file are the property of Newport City Council.

When you email Newport City Council, you consent to the Council monitoring and reading any such emails for the purposes of security and legislative compliance. For the full disclaimer please access http://www.newport.gov.uk/disclaimer.

Mae'r e-bost hwn yn cynnwys gwybodaeth y bwriedir ar gyfer y derbynnydd yn unig a gall fod yn gyfrinachol, yn destun ragorfraint gyfreithiol neu broffesiynol, neu fel arall wedi’i diogelu rhag cael ei rhyddhau. Os nad chi yw derbynnydd bwriadedig y neges hon, a fyddech cystal â rhoi gwybod i'r anfonwr ar unwaith a pheidio â datgelu, dosbarthu neu gopïo’r e-bost i unrhyw barti arall. Mae’r e-bost hon ac unrhyw ffeiliau atodedig yn eiddo i Gyngor Dinas Casnewydd.

Pan fyddwch yn anfon e-bost at Gyngor Dinas Casnewydd, rydych yn cydsynio i’r Cyngor fonitro a darllen unrhyw e-byst o’r fath at ddibenion cydymffurfio â diogelwch ac â deddfwriaeth. I weld yr ymwadiad llawn ewch i http://www.newport.gov.uk/ymwadiad

Black, Karen (Complaint Resolution Officer), Newport City Council

Dear Mr Parker-Dean

 

I write with reference to your recent Freedom of Information request. 
Please see below, the Local Authority’s response.

 

1. In your local authority, on the latest date for which figures were
available, can you provide the total number of people in your local
authority area you have assessed as having to pay for any aspect of their
social care, including but not limited to:

(a)  home care … 1079

(b)  day care … 195

(c)  community alarms … 236

(d)  other non-residential community care services … 75 (Telecare)

 

2.         How people are currently in arrears of payment of their social
care charges (by this I mean having missed at least one payment)?   

Our charges are calculated and shown in arrears so we unable to determine
this figure.

 

3.         How many people currently have debt management procedures
commenced against them by your authority for non-payment of social care
charges (by this I mean any escalation in debt recovery, e.g. automated
reminders, letter before action and referral to debt collection agency)?
None _ we do not refer to debt collection agencies for non-payment of
social care charges

 

4.         How many people have had court proceedings begun against them
relating to non payment of social care changes in 2017/18 and 2018/19?
 None

 

 

If you have any queries about this response or if you are unhappy with the
service you have received in relation to your request and wish to make a
complaint or request a review of our decision, please contact
[1][email address] quoting reference REQ06927

 

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision.  Generally, the
ICO cannot make a decision unless you have exhausted the Council’s
complaints procedure.  The Information Commissioner can be contacted at: 
The Information Commissioner’s Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire SK9 5AF.

 

Regards

 

 

 

Cofion Caredig/Kind regards,

Karen Black

Swyddog Datrys Cwynion/Complaint Resolution Officer

Gwasanaethau'r Ddinas/City Services

Cyngor Dinas Casnewydd/Newport City Council

01633 656656

 

Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg, Saesneg neu yn y ddwy
iaith. Byddwn yn cyfathrebu â chi yn ôl eich dewis. Ni fydd gohebu yn
Gymraeg yn arwain at oedi.

The Council welcomes correspondence in English or Welsh or both, and will
respond to you according to your preference. Corresponding in Welsh will
not lead to delay.

Disclaimer/Ymwadiad

This email contains information intended for the addressee only and may be
confidential, the subject of legal or professional privilege, or be
otherwise protected from disclosure. If you are not the intended recipient
of this message, please notify the sender immediately and do not disclose,
distribute or copy the email to any other party. This email and any
attached file are the property of Newport City Council.

When you email Newport City Council, you consent to the Council monitoring
and reading any such emails for the purposes of security and legislative
compliance. For the full disclaimer please access
http://www.newport.gov.uk/disclaimer.

Mae'r e-bost hwn yn cynnwys gwybodaeth y bwriedir ar gyfer y derbynnydd yn
unig a gall fod yn gyfrinachol, yn destun ragorfraint gyfreithiol neu
broffesiynol, neu fel arall wedi’i diogelu rhag cael ei rhyddhau. Os nad
chi yw derbynnydd bwriadedig y neges hon, a fyddech cystal â rhoi gwybod
i'r anfonwr ar unwaith a pheidio â datgelu, dosbarthu neu gopïo’r e-bost i
unrhyw barti arall. Mae’r e-bost hon ac unrhyw ffeiliau atodedig yn eiddo
i Gyngor Dinas Casnewydd.

Pan fyddwch yn anfon e-bost at Gyngor Dinas Casnewydd, rydych yn cydsynio
i’r Cyngor fonitro a darllen unrhyw e-byst o’r fath at ddibenion
cydymffurfio â diogelwch ac â deddfwriaeth. I weld yr ymwadiad llawn ewch
i http://www.newport.gov.uk/ymwadiad

References

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