Social care payments and arrears

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Dear Blackburn with Darwen Borough Council,

Could you please help me out with the following FOI request?

1. In your local authority, on the latest date for which figures were available, can you provide the total number of people in your local authority area you have assessed as having to pay for any aspect of their social care, including but not limited to:
(a) home care
(b) day care
(c) community alarms
(d) other non-residential community care services?

2. How people are currently in arrears of payment of their social care charges (by this I mean having missed at least one payment)?

3. How many people currently have debt management procedures commenced against them by your authority for non-payment of social care charges (by this I mean any escalation in debt recovery, e.g. automated reminders, letter before action and referral to debt collection agency)?

4. How many people have had court proceedings begun against them relating to non payment of social care changes in 2017/18 and 2018/19?

I would like to receive the information electronically. Please contact me if you need any clarification.

Yours faithfully,

Jon Parker-Dean

Accesstoinformation, Blackburn with Darwen Borough Council

Dear Jon,

Thank you for your request for information regarding ‘Social care payments and arrears’ (reference number 04578). Your request was received on the 26/04/19 and I am dealing with it under the terms of the Freedom of Information Act 2000 and/or Environmental Information Regulations 2004.

In some circumstances a fee may be payable and if that is the case, I will let you know. A fees notice will be issued to you, and you will be required to pay before we will proceed to deal with your request.

If you have any queries about this request, please contact Information Governance on 01254 585852. Alternatively, our email address is [Blackburn with Darwen Borough Council request email].         

Please remember to quote the reference number above in any future communications.

Kind Regards,

Fatima Makken
Apprentice Information Governance Officer
Email: [email address]
01254 222527

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Accesstoinformation, Blackburn with Darwen Borough Council

1 Attachment

Dear Jon,

Thank you for your request for information regarding ‘Social Care payments and arrears’ (reference number 04578); Please see our response below. If you have any queries regarding your request for information then please don’t hesitate to contact us.

1. In your local authority, on the latest date for which figures were available, can you provide the total number of people in your local authority area you have assessed as having to pay for any aspect of their social care, including but not limited to:

(a) home care
(b) day care
(c) community alarms
(d) other non-residential community care services?

As at 31.03.2019 there were 749 people who pay fully or partly towards their domiciliary care.

2. How people are currently in arrears of payment of their social care charges (by this I mean having missed at least one payment)?

100% as we invoice in arrears

3. How many people currently have debt management procedures commenced against them by your authority for non-payment of social care charges (by this I mean any escalation in debt recovery, e.g. automated reminders, letter before action and referral to debt collection agency)?

Zero

4. How many people have had court proceedings begun against them relating to non payment of social care changes in 2017/18 and 2018/19?

Zero

If you are unhappy with the service you have received in relation to your request for information and wish to make a complaint or request a review of our decision, you should write to: Information Governance Manager, Information Governance, Blackburn with Darwen Borough Council, G Floor, Town Hall, Blackburn, Lancashire, BB1 7DY or email [Blackburn with Darwen Borough Council request email]
 
If you are not content with the outcome of your complaint, you may apply directly to the Information Commissioner for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by the Council. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. 
 
Please find attached our 'have your say' feedback policy. 

Kind Regards,

Fatima Makken
Apprentice Information Governance Officer

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