Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywRita Gillespie mewngofnodwch a gadael i bawb wybod.

Social Care Case Management Systems

We're waiting for Rita Gillespie to read recent responses and update the status.

Dear Aberdeen City Council,

1. Who is the current supplier(s) of your Children’s & Adults electronic Social Care Case Management System(s)?

2. Please state the name of the specific electronic Social Care Case Management product(s) you use for both Children’s & Adult services, including version number(s)?

3. How long have these product(s) been live?

4. In the past three years have you upgraded / are you upgrading your Children’s & Adults electronic Social Care Case Management System(s), to a product provided by your existing supplier?

5. If not, in the next three years are you planning to upgrade your Children’s & Adults electronic Social Care Case Management System(s), to a product provided by your existing supplier? If yes, please provide details, including planned go-live dates?

6. Are you currently in the process of procuring a new Children’s & Adults electronic Social Care Case Management System(s). This includes reviewing the effectiveness of the current system; assessing the market; conducting soft market testing; participating in any multi-organisational procurement projects? If yes, please specify, including timescales?

7. Are you currently in the process of implementing a new Children’s & Adults electronic Social Care Case Management System(s). If yes, please provide details, including planned go-live dates?

8. Is your current Children’s & Adults electronic Social Care Case Management System(s) currently under review for any other reason? For example: value for money; effectiveness; safety; usability etc?

9. Have you allocated any additional funding to support the improvement, development, upgrading or replacement of your Children's & Adults electronic Social Care Case Management System(s) over the next three years, beyond current operational activity. If so, how much?

10. Have any significant risks (i.e. medium to high) associated with your Children's & Adults electronic Social Care Case Management System(s) been identified in the past three year by your corporate risk management processes? If so, please specify?

Yours faithfully,

Rita Gillespie

Foi Enquiries, Aberdeen City Council

Did you know that the quickest way to make a request for information is to
make your request online? Please visit
[1]https://www.aberdeencity.gov.uk/services...
to make a request.

 

IMPORTANT NOTICE: This e-mail (including any attachment to it) is
confidential, protected by copyright and may be privileged. The
information contained in it should be used for its intended purposes only.
If you receive this email in error, notify the sender by reply email,
delete the received email and do not make use of, disclose or copy it.
Whilst we take reasonable precautions to ensure that our emails are free
from viruses, we cannot be responsible for any viruses transmitted with
this email and recommend that you subject any incoming email to your own
virus checking procedures. Unless related to Council business, the
opinions expressed in this email are those of the sender and they do not
necessarily constitute those of Aberdeen City Council. Unless we expressly
say otherwise in this email or its attachments, neither this email nor its
attachments create, form part of or vary any contractual or unilateral
obligation. Aberdeen City Council's incoming and outgoing email is subject
to regular monitoring.

References

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1. https://www.aberdeencity.gov.uk/services...

Access to Information Team, Aberdeen City Council, Aberdeen City Council

1 Atodiad

Reference: FOI-324941750
Date of request: 12/04/2021
Title of request: Social Care Case Management Systems

Dear Rita Gillespie,

Thank you for your completing your Freedom of Information Request.

We aim to answer all requests within 20 working days.

You will receive a response via email and an update in [1]your self-serve
account.

For information about how we handle your request please see our [2]Freedom
of Information privacy notice.

For information about your appeal rights please see [3]Freedom of
Information reviews and appeals.

Kind regards

Access to Information Team
Aberdeen City Council | Customer Development | Customer Experience |
Customer
Marischal College | Broad Street | Aberdeen | AB10 1AB
[4]www.aberdeencity.gov.uk | Twitter: @AberdeenCC |
Facebook.com/AberdeenCC

Your personal data is very important to us. Please refer to [5]information
on why and how we use your data.

IMPORTANT NOTICE: This e-mail (including any attachment to it) is
confidential, protected by copyright and may be privileged. The
information contained in it should be used for its intended purposes only.
If you receive this email in error, notify the sender by reply email,
delete the received email and do not make use of, disclose or copy it.
Whilst we take reasonable precautions to ensure that our emails are free
from viruses, we cannot be responsible for any viruses transmitted with
this email and recommend that you subject any incoming email to your own
virus checking procedures. Unless related to Council business, the
opinions expressed in this email are those of the sender and they do not
necessarily constitute those of Aberdeen City Council. Unless we expressly
say otherwise in this email or its attachments, neither this email nor its
attachments create, form part of or vary any contractual or unilateral
obligation. Aberdeen City Council's incoming and outgoing email is subject
to regular monitoring.

References

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1. https://integration.aberdeencity.gov.uk/...
2. https://www.aberdeencity.gov.uk/your-dat...
3. https://www.aberdeencity.gov.uk/services...
4. https://www.aberdeencity.gov.uk /
5. https://www.aberdeencity.gov.uk/your-dat...

Dear Aberdeen City Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Aberdeen City Council's handling of my FOI request 'Social Care Case Management Systems'.

I am still awaiting a response to this request. Please advise

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/s...

Yours faithfully,

Rita Gillespie

Foi Enquiries, Aberdeen City Council

Did you know that the quickest way to make a request for information is to
make your request online? Please visit
[1]https://www.aberdeencity.gov.uk/services...
to make a request.

 

IMPORTANT NOTICE: This e-mail (including any attachment to it) is
confidential, protected by copyright and may be privileged. The
information contained in it should be used for its intended purposes only.
If you receive this email in error, notify the sender by reply email,
delete the received email and do not make use of, disclose or copy it.
Whilst we take reasonable precautions to ensure that our emails are free
from viruses, we cannot be responsible for any viruses transmitted with
this email and recommend that you subject any incoming email to your own
virus checking procedures. Unless related to Council business, the
opinions expressed in this email are those of the sender and they do not
necessarily constitute those of Aberdeen City Council. Unless we expressly
say otherwise in this email or its attachments, neither this email nor its
attachments create, form part of or vary any contractual or unilateral
obligation. Aberdeen City Council's incoming and outgoing email is subject
to regular monitoring.

References

Visible links
1. https://www.aberdeencity.gov.uk/services...

Foi Enquiries, Aberdeen City Council

Dear Ms Gillespie,

Thank you for your request for a review, received on 11 June 2021, expressing your disappointment in Aberdeen City Council’s (ACC) failure to respond to you request FOI- 324941750 - Social Care Case Management Systems.

Under the Freedom of Information (Scotland) Act 2002 (FOISA), if an applicant writes to ACC expressing dissatisfaction with the way in which ACC has dealt with their request (this includes enquiring about the status of a late response), ACC must treat this as a formal request for review. The applicant does not need to specifically ask for a review.

In accordance with the timescales set out in FOISA, you should receive a review outcome on or before 08 July 2021 . If ACC fails to provide you with a response by that date, you can apply to the Office of the Scottish Information Commissioner (OSIC) to make a decision. Please refer to the Further Information section below.

We would also take this opportunity to advise you that you will have no further opportunities to seek a review at local authority level after your response has been provided, as FOISA allows applicants to have one review only. If you receive your response and disagree with any aspect of it, you should contact OSIC directly.

FURTHER INFORMATION

If you are not satisfied with the outcome of your request for an internal review, you can apply directly to the Office of the Scottish Information Commissioner (OSIC) for a decision. Generally, OSIC cannot make a decision unless you have been through the ACC’s review procedure. To make an application to OSIC, please write or email OSIC at:

The Office of the Scottish Information Commissioner

Kinburn Castle

Doubledykes Road

St Andrews

Fife

KY16 9DS

www.itspublicknowledge.info

An application to OSIC must be made in writing within six months of receipt of ACC’s Review Decision Notice. When applying to OSIC for a decision you should give your name and address for correspondence. Please note that OSIC will not be able to investigate if you have not used your real name to make your information request. You must also specify:

You must also specify:

● which request for information your requirement for review relates to

● the reason that you asked ACC to carry out a review of your request

● the reason why you are not satisfied with ACC's review outcome decision

The Commissioner will contact ACC and invite its comments on your application. Thereafter (if no settlement has meantime been reached), the Commissioner must reach a decision within 4 months of receiving your application, or within such other period as is reasonable. You will receive written notice of the outcome of the Commissioner’s decision.

Should you wish to appeal against the Scottish Information Commissioner's decision, there is an appeal to the Court of Session on a point of law only. Any such appeal must be made within 42 days after the date of the decision has been issued.

Yours sincerely,

Salomeh Kheyri Rad | Access to Information Officer
Aberdeen City Council | Access to Information Team | Customer Feedback |Customer
Marischal College | Business Hub 6 | 1st Floor | Broad Street | Aberdeen | AB10 1AB

Dial: 01224 522166
www.aberdeencity.gov.uk | Twitter: @AberdeenCC | Facebook.com/AberdeenCC

dangos adrannau a ddyfynnir

Foi Enquiries, Aberdeen City Council

1 Atodiad

Dear Rita Gillespie,

 

Please accept our sincerest apologies that ACC has failed to respond to
your review request within the statutory 20 working days. We are waiting
on your response to be approved for release, to make sure that it is
accurate.

 

ACC is endeavouring to ensure you receive a response within the next 5
working days, but would like to take this opportunity to advise you that,
as ACC has missed the statutory deadline for responding, you are entitled
to request an appeal. More information about requesting an appeal is
included in the Further Information section, below.

 

Yours sincerely,

 

Grant Webster

Access to Information Officer

 

FURTHER INFORMATION

 

If you are not satisfied with the outcome of your request for review, or
we have missed the deadline for responding to your request for review, you
can apply directly to the Office of the Scottish Information Commissioner
(OSIC) for a decision. Generally, OSIC cannot make a decision unless you
have been through the Council’s review procedure. The Scottish Information
Commissioner can be contacted at:

 

The Office of the Scottish Information Commissioner

Kinburn Castle

Doubledykes Road

St Andrews

Fife

KY16 9DS

[1]www.itspublicknowledge.info

 

Should you wish to appeal against the Scottish Information Commissioner's
decision, there is an appeal to the Court of Session on a point of law
only. Any such appeal must be made within 42 days after the date of the
decision has been issued.

 

 

 

[2]ACC_Crest_for Grant Webster | Access to Information Officer
mac email
Aberdeen City Council | Access to Information Team |
Customer Feedback |Customer

Marischal College | Business Hub 6 | 1^st Floor  | Broad
Street | Aberdeen | AB10 1AB

 

Dial: 01224 522166

[3]www.aberdeencity.gov.uk | Twitter: @AberdeenCC |
Facebook.com/AberdeenCC

 

 

[4]COVID-19

COVID-19

COVID-19

 

IMPORTANT NOTICE: This e-mail (including any attachment to it) is
confidential, protected by copyright and may be privileged. The
information contained in it should be used for its intended purposes only.
If you receive this email in error, notify the sender by reply email,
delete the received email and do not make use of, disclose or copy it.
Whilst we take reasonable precautions to ensure that our emails are free
from viruses, we cannot be responsible for any viruses transmitted with
this email and recommend that you subject any incoming email to your own
virus checking procedures. Unless related to Council business, the
opinions expressed in this email are those of the sender and they do not
necessarily constitute those of Aberdeen City Council. Unless we expressly
say otherwise in this email or its attachments, neither this email nor its
attachments create, form part of or vary any contractual or unilateral
obligation. Aberdeen City Council's incoming and outgoing email is subject
to regular monitoring.

References

Visible links
1. http://www.itspublicknowledge.info/
3. http://www.aberdeencity.gov.uk/
4. https://postimg.cc/kDxFrXny

Access to Information Team, Aberdeen City Council, Aberdeen City Council

Reference: FOI-324941750
Date of request: 10/04/2021
Title of request: Social Care Case Management Systems

Dear Rita Gillespie,

Thank you for your request for information and requesting that Aberdeen
City Council (ACC) review its handling of your request due to us missing
the 20 working day deadline. Please accept our sincere apologies for delay
in getting back to you. We can now advise you that we have undertaken an
internal review of our decision and the findings are set out below.

We are able to provide you with the following information:

1. Who is the current supplier(s) of your Children’s & Adults electronic
Social Care Case Management System(s)?

OLM Systems Ltd.

2. Please state the name of the specific electronic Social Care Case
Management product(s)  you use for both Children’s & Adult services,
including version number(s)?

CareFirst, Version currently 6.11.16.1-04-28496

3. How long have these product(s) been live?

Version currently 6.11.16.1-04-28496 was made live 05-11-2019

4. In the past three years have you upgraded / are you upgrading your
Children’s & Adults electronic Social Care Case Management System(s), to a
product provided by your existing supplier?

No, any changes/ updates in past 3 years have been for spot/ bug fixes
under our annual maintenance and support contract.

5. If not, in the next three years are you planning to upgrade your
Children’s & Adults electronic Social Care Case Management System(s), to a
product provided by your existing supplier? If yes, please provide
details, including planned go-live dates?

No.

6. Are you currently in the process of procuring a new Children’s & Adults
electronic Social Care Case Management System(s). This includes reviewing
the effectiveness of the current system; assessing the market; conducting
soft market testing; participating in any multi-organisational procurement
projects? If yes, please specify, including timescales?

No, we are not currently in the process of procuring a new Children's &
Adults electronic social care case management system

7. Are you currently in the process of implementing a new Children’s &
Adults electronic Social Care Case Management System(s). If yes, please
provide details, including planned go-live dates?

No,  we are not currently in the process of implementing a new Children’s
& Adults electronic Social Care Case Management System. Aberdeen City
Council is currently in the process of implementing Microsoft D365 as an
enterprise solution with Adults and Children’s Social Care being the first
business area to transition to this new technology. The solution is
planned to go live in Social Care in early 2022.

8. Is your current Children’s & Adults electronic Social Care Case
Management System(s) currently under review for any other reason? For
example: value for money; effectiveness; safety; usability etc?

No, we are not currently in the process of implementing a new Children’s &
Adults electronic Social Care Case Management System. Aberdeen City
Council is currently in the process of implementing Microsoft D365 as an
enterprise solution with Adults and Children’s Social Care being the first
business area to transition to this new technology. The solution is
planned to go live in Social Care in early 2022.

9. Have you allocated any additional funding to support the improvement,
development, upgrading or replacement of your Children's & Adults
electronic Social Care Case Management System(s) over the next three
years, beyond current operational activity. If so, how much?

Approval, including funding, to replace our existing Social Care Case
Management System was granted on 29 August 2019 by Strategic Commissioning
Committee (Committee Report OPS072_CareFirst Replacement). This Report was
restricted due to information on estimated expenditure on contracts.

We are unable to provide you with information on how much additional
funding as it is exempt from disclosure. In order to comply with our
obligations under the terms of Section 16 of the FOISA, we hereby give
notice that we are refusing your request under the terms of Section
33(1)(b) Commercial Interests - of the FOISA. 

In making this decision we considered the following points: 

This report is sensitive for the following reasons:

- Commercial licencing and support information and costs relating to our
current health and social care system. 

- Detailed breakdown of requested budget to replace the current system
which also provides information on hosting arrangements and IT
infrastructure - potentially creating a security risk for Aberdeen City
Council.

- Information on how vulnerable citizen information is stored and
processed.

Release of this information will affect the commercial interests of our
current health and social care system provider; our new provider; Aberdeen
City Health and Social Care Partnership and Aberdeen City Council.

Whilst we recognise that there is a public interest in release in relation
to transparency of public spend on IT infrastructure to support vulnerable
citizens we have significant concerns that the release of this information
will detrimentally impact on our current health and social care system
provider - as current contractual costs and licensing fees will be
released in the public domain; our new health and social care system
provider – disclosure of ACC budget information could harm commercial
interests in terms of future negotiations / contractual arrangements with
other customers, and Aberdeen City Health and Social Care Partnership and
Aberdeen City Council. Build of a new enterprise-wide platform is
currently underway within a contractual framework with a supplier. It
would be detrimental to any potential negotiation position should any
change request be required during the project timeline.

On balance, it is considered that the information is exempt from release
under substantial prejudice to commercial interests.

We can advise, however that Spend up to June 2021 on this system is
approximately £1.3million.

10. Have any significant risks (i.e. medium to high) associated with your
Children's & Adults electronic Social Care Case Management System(s) been
identified in the past three year by your corporate risk management
processes? If so, please specify?

No medium to high risks have been identified in the past three years by
our corporate risk management process associated with our current Social
Care Case Management system

What happens next?

If you are not satisfied with the outcome of your request for an internal
review, you can apply directly to the Office of the Scottish Information
Commissioner (OSIC) for a decision. Generally, OSIC cannot make a decision
unless you have been through the ACC’s review procedure. To make an
application to OSIC, please write or email OSIC at: 

The Office of the Scottish Information Commissioner 

Kinburn Castle 

Doubledykes Road 

St Andrews

Fife

KY16 9DS

www.itspublicknowledge.info 

An application to OSIC must be made in writing within six months of
receipt of ACC’s Review Decision Notice. When applying to OSIC for a
decision you should give your name and address for correspondence. Please
note that OSIC will not be able to investigate if you have not used your
real name to make your information request. You must also specify:

● which request for information your requirement for review relates to 

● the reason that you asked ACC to carry out a review of your request 

● the reason why you are not satisfied with ACC's review outcome decision

The Commissioner will contact ACC and invite its comments on your
application. Thereafter (if no settlement has meantime been reached), the
Commissioner must reach a decision within 4 months of receiving your
application, or within such other period as is reasonable. You will
receive written notice of the outcome of the Commissioner’s decision. 

Should you wish to appeal against the Scottish Information Commissioner's
decision, there is an appeal to the Court of Session on a point of law
only. Any such appeal must be made within 42 days after the date of the
decision has been issued.

Kind regards

Access to Information Team
Aberdeen City Council | Customer Development | Customer Experience |
Customer
Marischal College | Broad Street | Aberdeen | AB10 1AB
[1]www.aberdeencity.gov.uk | Twitter: @AberdeenCC |
Facebook.com/AberdeenCC

Your personal data is very important to us. Please refer to [2]information
on why and how we use your data.

IMPORTANT NOTICE: This e-mail (including any attachment to it) is
confidential, protected by copyright and may be privileged. The
information contained in it should be used for its intended purposes only.
If you receive this email in error, notify the sender by reply email,
delete the received email and do not make use of, disclose or copy it.
Whilst we take reasonable precautions to ensure that our emails are free
from viruses, we cannot be responsible for any viruses transmitted with
this email and recommend that you subject any incoming email to your own
virus checking procedures. Unless related to Council business, the
opinions expressed in this email are those of the sender and they do not
necessarily constitute those of Aberdeen City Council. Unless we expressly
say otherwise in this email or its attachments, neither this email nor its
attachments create, form part of or vary any contractual or unilateral
obligation. Aberdeen City Council's incoming and outgoing email is subject
to regular monitoring.

References

Visible links
1. https://www.aberdeencity.gov.uk /
2. https://www.aberdeencity.gov.uk/your-dat...

Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywRita Gillespie mewngofnodwch a gadael i bawb wybod.