Social Care Case Management Info Required

The request was successful.

Dear Argyll and Bute Council,

Please could you provide the following information;

1) Date the Social Care case management contract was completed by supplier and council.
2) If you have Adults and Children’s – are they on the same software platform? If not, what impact does this have when a child becomes 18?
3) What was the original contractual go-live date?
4) Is the solution now fully live in all areas purchased for? If so, please list date of go-live, if not, please list components or module which are not yet live and why.
5) Did you include a finance module in this solution and how has this been provided – via a third party to the solution supplier or is the finance module an integral part of the Adults and Children’s solution?
6) Is this finance module live and referenceable in Scotland.
7) Is this finance module connected to both Children’s and Adults?
8) Has the implementation progress matched the implementation requirements of the Council – If not, what were the business and financial implications. Did the council have to continue to pay incumbent supplier and how much, if the implementation was delayed?
9) Were there any additional modules required and chargeable after the initial contract was signed?
10) If the Finance module is provided via a third party, is there an impact if any support is needed to modify or change financial requirements. Does using a third party add complexity or lengthen response times?

Yours faithfully,

Carol Donohue

foi, Argyll and Bute Council

Thank you for your email to Argyll and Bute Council in relation to Freedom
of Information Requests. We will endeavour to respond to your email as
soon as possible.  
Many Thanks
FOI team 

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Argyll and Bute Council

Dear Ms Donohue

Request for information: Social Care Case Management Info Required
Reference: argyllbuteir:14551.

I refer to your request for information which was dealt with in terms of the Freedom of Information (Scotland) Act 2002 (FOISA).

I have provided the following information in fulfilment of your request:

1) Date the Social Care case management contract was completed by supplier and council.
Original go live date was 01 01 2000

2) If you have Adults and Children’s – are they on the same software platform? If not, what impact does this have when a child becomes 18?
Yes

3) What was the original contractual go-live date?
Original go live date was 01 01 2000

4) Is the solution now fully live in all areas purchased for? If so, please list date of go-live, if not, please list components or module which are not yet live and why.
There are some areas in the original contract which have subsequently been decommissioned (e.g. home care module, blue badge module, supporting people module) but all relevant areas are fully live.

5) Did you include a finance module in this solution and how has this been provided – via a third party to the solution supplier or is the finance module an integral part of the Adults and Children’s solution?
Integral Part

6) Is this finance module live and referenceable in Scotland.

Yes

7) Is this finance module connected to both Children’s and Adults?
Yes, although not all services are recorded /tracked on the finance module for Adults and Children

8) Has the implementation progress matched the implementation requirements of the Council – If not, what were the business and financial implications. Did the council have to continue to pay incumbent supplier and how much, if the implementation was delayed?
Yes, although the council are moving to upgrade to a new system in Jan 2023 with the current supplier and new financial modules

9) Were there any additional modules required and chargeable after the initial contract was signed?
No additional modules but some additional functionality

10) If the Finance module is provided via a third party, is there an impact if any support is needed to modify or change financial requirements. Does using a third party add complexity or lengthen response times?
Not applicable

If you are dissatisfied with the way in which your request for information has been dealt with you are entitled to request a review by writing to the Executive Director Customer Services, Argyll and Bute Council, Kilmory, Lochgilphead, Argyll PA31 8RT, or by email to [Argyll and Bute Council request email].

Your request for review must state your name and address for correspondence, specify the request for information to which your request for review relates and why you are dissatisfied with the response.

You must make your request for review not later than 40 working days after the expiry of the 20 working day period for response to your initial request by the Council, or not later than 40 working days after the receipt by you of the information provided, any fees notice issued or any notification of refusal or partial refusal.

If you make an application for review and remain dissatisfied with the way in which the review has been dealt with you are entitled to make an application to the Scottish Information Commissioner, Kinburn Castle, Doubledykes Road, St Andrews, Fife KY16 9DS (Tel: 01334 464610) for a further review. You can now do this online here - www.itspublicknowledge.info/Appeal.

You must make representation to the Scottish Information Commissioner no later than 6 months after the date of receipt by you of the notice or decision you are dissatisfied with or within 6 months of the expiry of the period of 20 working days from receipt by the Council of your request for review.

Yours sincerely

HSCP FOI