Social Care and Children's Services Digital

Colin Steinmetz made this Rhyddid Gwybodaeth request to Walsall Metropolitan Borough Council

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Roedd y cais yn rhannol lwyddiannus.

Dear Walsall Metropolitan Borough Council,

Could you please advise the following information?
1. Who currently supplies your Local Offer and Family Information Services Websites and who is responsible internally for this?

2. Who currently supplies your Adult Social Care Directory website and who is responsible for this?

3. What platform or system do you use for Education services, including admissions?

4. What system or platform do you currently use to facilitate the EHC assessment, planning and review process and who is the main contact for this area?

a. Do you currently offer “portal” functionality for families and or other professionals? Including the ability to view or submit information online

5. What Case Management system do you use in Adults Services?

6. What Case Management system do you use in Children’s Services?

Yours faithfully,

Colin Steinmetz

Walsall Metropolitan Borough Council

1 Atodiad

Dear Colin Steinmetz,

 

Request for Information RFI-4029-22

 

Thank you for your request for information relating to Social Care and
Children's Services Digital which was received on 10 January 2022.

 

In accordance with the provisions of the Freedom of Information Act 2000
the council will respond to your request within 20 working days, saying
whether we have the information that you want, and if there will be any
charges. 

 

If, for any reason, we cannot provide you with the information, we will
tell you why.

If we need to clarify your request, we will contact you again.

 

Update – Your Information Rights Requests and Coronavirus:

 

Walsall Council is working extremely hard to ensure the safety and
wellbeing of all residents of the borough during this difficult period. As
part of this working practices and priorities within the council may need
to change in line with advice from the Government and our own Public
Health Service.

 

This may mean that our usual processes for responding to requests for
information will need to change, and unfortunately you may experience
delays in receiving the information you have requested.

 

We apologise in advance if we cannot respond within the statutory
timeframe of your request - however should your request be effected we
will let you know and will endeavour to keep you updated on our progress.

 

We ask that show understanding and patience as we work through this
difficult time and we assure that we will do our upmost to ensure you
receive a response to your request as soon as possible

 

In the meantime, if you need to contact me about your request, please do
so quoting the above reference number.

 

Yours sincerely,

Naiyar Sultana

 

 

Assurance Team, Resources and Transformation

Walsall Metropolitan Borough Council,

Civic Centre,

Darwall Street,

Walsall, WS1 1DG

Email: [Walsall Council request email]

Service area: [1]walsall.gov.uk/ Information Governance and Assurance

Website:  [2]www.walsall.gov.uk

 

[3]http://int.walsall.gov.uk/portals/0/Comm...

Disclaimer: IF THIS EMAIL IS MARKED PRIVATE OR CONFIDENTIAL - PLEASE
RESPECT CONFIDENTIALITY AND DO NOT SHARE OR FORWARD IT TO ANYONE ELSE
WITHOUT THE EXPRESS CONSENT OF THE AUTHOR. The information in this message
should be regarded as confidential and is intended for the addressee only
unless explicitly stated.  If you have received this message in error it
must be deleted and the sender notified.  The views expressed in this
message are personal and not necessarily those of Walsall MBC unless
explicitly stated.  E-mails sent or received from Walsall MBC may be
intercepted and read by the Council.  Interception will only occur to
ensure compliance with Council policies or procedures or regulatory
obligations, to prevent or detect crime. You should also be aware that any
email may be the subject of a request under Data Protection, Freedom of
Information or Environmental Information legislation and therefore could
be disclosed to third parties.

 

E-mail Security: Communication by internet email is not secure as
messages can be intercepted and read by someone else. Therefore we
strongly advise you not to email any information, which if disclosed to
unrelated third parties would be likely to cause harm or distress. If you
have an enquiry of this nature please provide a postal address to allow us
to communicate with you in a more secure way. If you want us to respond by
email you must realise that there can be no guarantee of privacy.

 

 

References

Visible links
1. https://eur01.safelinks.protection.outlo...
2. https://eur01.safelinks.protection.outlo...

Walsall Metropolitan Borough Council

1 Atodiad

Dear Mr Steinmetz,

 

I write to acknowledge and apologise for the delay in responding to your
request relating to Social Care and Children's Services Digital. As you
know, the council is required to respond to all requests for information
under the Freedom of Information Act within 20 working days, unless a
‘qualified exception’ applies that requires the consideration of the
Public Interest.

 

Walsall Council takes its obligations under this legislation extremely
seriously and I am sorry that in this case we have not met this timescale.

 

I would like to take this opportunity to assure you of our best
intentions in this regard. I can confirm that a full reply to your request
will be sent to you on or before 17th February.

 

If you have any queries in regard to this process, please do not hesitate
to contact us.

 

 

Yours sincerely,

Denise Gold

 

 

Assurance Team, Resources and Transformation

Walsall Metropolitan Borough Council,

Civic Centre,

Darwall Street,

Walsall, WS1 1DG

Email: [Walsall Council request email]

Service area: [1]walsall.gov.uk/ Information Governance and Assurance

Website:  [2]www.walsall.gov.uk

 

[3]http://int.walsall.gov.uk/portals/0/Comm...

Disclaimer: IF THIS EMAIL IS MARKED PRIVATE OR CONFIDENTIAL - PLEASE
RESPECT CONFIDENTIALITY AND DO NOT SHARE OR FORWARD IT TO ANYONE ELSE
WITHOUT THE EXPRESS CONSENT OF THE AUTHOR. The information in this message
should be regarded as confidential and is intended for the addressee only
unless explicitly stated.  If you have received this message in error it
must be deleted and the sender notified.  The views expressed in this
message are personal and not necessarily those of Walsall MBC unless
explicitly stated.  E-mails sent or received from Walsall MBC may be
intercepted and read by the Council.  Interception will only occur to
ensure compliance with Council policies or procedures or regulatory
obligations, to prevent or detect crime. You should also be aware that any
email may be the subject of a request under Data Protection, Freedom of
Information or Environmental Information legislation and therefore could
be disclosed to third parties.

 

E-mail Security: Communication by internet email is not secure as
messages can be intercepted and read by someone else. Therefore we
strongly advise you not to email any information, which if disclosed to
unrelated third parties would be likely to cause harm or distress. If you
have an enquiry of this nature please provide a postal address to allow us
to communicate with you in a more secure way. If you want us to respond by
email you must realise that there can be no guarantee of privacy.

 

 

References

Visible links
1. https://eur01.safelinks.protection.outlo...
2. https://eur01.safelinks.protection.outlo...

Walsall Metropolitan Borough Council

1 Atodiad

Dear Mr Steinmetz,

 

Freedom of Information Request RFI-4029-22

 

Further to your request for information about Social Care and Children's
Services Digital, I can tell you the following:

Could you please advise the following information?

1.           Who currently supplies your Local Offer and Family
Information Services Websites and who is responsible internally for this?

Idox supply the directory element of our Local Offer. The information
pages on the local offer are hosted internally on the council’s website.
Contact [1][email address]

Design 380 supply the Family Information Services FIS website
contact  [2][email address]

 

2.      Who currently supplies your Adult Social Care Directory website
and who is responsible for this? Idox.
Contact [3][email address]

 

3.      What platform or system do you use for Education services,
including admissions? Capita One

 

4.      What system or platform do you currently use to facilitate the EHC
assessment, planning and review process and who is the main contact for
this area? IDOX / Open Objects EHC Hub and Capita One.
Contact [4][email address]

 

a.      Do you currently offer “portal” functionality for families and or
other professionals? Including the ability to view or submit information
online – Yes for admissions and Education Health and Care Plans.

 

5.      What Case Management system do you use in Adults
Services? Servelec MOSAIC

 

6.      What Case Management system do you use in Children’s
Services?  Servelec MOSAIC for children’s social care and Early Help,
Capita ONE for education and CACI ChildView for Youth Justice.

 

Most of the information that we provide in response to Freedom of
Information Act 2000 requests will be subject to copyright protection.  In
most cases the copyright will be owned by Walsall Council. The copyright
in respect of other information may be owned by another person or
organisation, as indicated.

 

You are free to use any information supplied to you in response to this
request for your own non-commercial research or private study purposes.
The information may also be used for any other purpose allowed by a
limitation or exception in copyright law, such as news reporting.
 However, any other type of re-use, for example by publishing the
information in analogue or digital form, including on the internet, will
require the permission of the copyright owner.

I hope that the information provided is useful to you. However, if you are
dissatisfied, you should set out in writing your grounds for complaint and
send to: Corporate Assurance Manager, Resources & Transformation, Civic
Centre, Darwall Street, Walsall, WS1 1TP.

 

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner’s Office (ICO) for a decision.
Please remember that, generally, the ICO cannot make a decision unless you
have first exhausted the complaints procedure provided by the council. The
Information Commissioner can be contacted at: The Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9
5AF. [5]https://ico.org.uk/global/contact-us/

 

Yours sincerely,

Denise Gold

 

 

Assurance Team, Resources and Transformation

Walsall Metropolitan Borough Council,

Civic Centre,

Darwall Street,

Walsall, WS1 1DG

Email: [Walsall Council request email]

Service area: [6]walsall.gov.uk/ Information Governance and Assurance

Website:  [7]www.walsall.gov.uk

 

[8]http://int.walsall.gov.uk/portals/0/Comm...

Disclaimer: IF THIS EMAIL IS MARKED PRIVATE OR CONFIDENTIAL - PLEASE
RESPECT CONFIDENTIALITY AND DO NOT SHARE OR FORWARD IT TO ANYONE ELSE
WITHOUT THE EXPRESS CONSENT OF THE AUTHOR. The information in this message
should be regarded as confidential and is intended for the addressee only
unless explicitly stated.  If you have received this message in error it
must be deleted and the sender notified.  The views expressed in this
message are personal and not necessarily those of Walsall MBC unless
explicitly stated.  E-mails sent or received from Walsall MBC may be
intercepted and read by the Council.  Interception will only occur to
ensure compliance with Council policies or procedures or regulatory
obligations, to prevent or detect crime. You should also be aware that any
email may be the subject of a request under Data Protection, Freedom of
Information or Environmental Information legislation and therefore could
be disclosed to third parties.

 

E-mail Security: Communication by internet email is not secure as
messages can be intercepted and read by someone else. Therefore we
strongly advise you not to email any information, which if disclosed to
unrelated third parties would be likely to cause harm or distress. If you
have an enquiry of this nature please provide a postal address to allow us
to communicate with you in a more secure way. If you want us to respond by
email you must realise that there can be no guarantee of privacy.

 

 

 

References

Visible links
1. mailto:[email address]
2. mailto:[email address]
3. mailto:[email address]
4. mailto:[email address]
5. https://ico.org.uk/global/contact-us/
6. https://eur01.safelinks.protection.outlo...
7. https://eur01.safelinks.protection.outlo...