short notice cancellations / 'did not attend' DSA funded support sessions

Student Loans Company Limited did not have the information requested.

Dear Student Loans Company Limited,

Please provide details of the training, including any training materials, and any other relevant information or guidelines or communications, provided to SLC staff which relates to the ‘exceptional circumstances’ which could allow the payment of short notice cancellation / 'did not attend' DSA funded support sessions.

Yours faithfully,

Dexter Johnstone

SLC FOI Requests - Do Not Reply, Student Loans Company Limited

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received by the Student Loans Company Limited ("SLC").

SLC's Freedom of Information Office is only able to deal with requests for
information under the Freedom of Information Act 2000 ("FOIA"). If your
email relates to a request for information under the FOIA, a separate
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FOI Requests, Student Loans Company Limited

Dear Mr Johnstone

Thank you for your email dated 19/10/2018.

Your request is being considered under the terms of the Freedom of
Information Act 2000 (“FOIA”).

Your request has been allocated reference 231-18.

We will respond to you under the terms of the FOIA and within 20 working
days.

We will contact you further for clarification of your request if this is
considered necessary.  

Yours sincerely

Louise Chapman | Legal Executive
Student Loans Company
100 Bothwell Street, Glasgow G2 7JD
e: 32080  t: 0141 306 2080

[1]www.slc.co.uk
Follow us at [2]Twitter/SLCcomms for the latest corporate news and updates

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FOI Requests, Student Loans Company Limited

Dear Mr Johnstone

I refer to your recent email dated 19/10/2018 requesting the following
information under the Freedom of Information Act 2000 (“FOIA”):

“Please provide details of the training, including any training materials,
and any other relevant information or guidelines or communications,
provided to SLC staff which relates to the ‘exceptional circumstances’
which could allow the payment of short notice cancellation / 'did not
attend' DSA funded support sessions.”
Response

I can confirm that the information that you have requested is not held by
the Student Loans Company Limited to the extent that there is no
documented guidance/communications/training materials which set out the
“exceptional circumstances” which could allow the payment of short notice
cancellation/missed DSA.

Staff within the Disabled Students’ Allowance (“DSA”) Team are advised to
refer to refer any cases where the supplier wishes to make a claim as an
exception to a specific member of staff who has the responsibility of
dealing with these requests.  This person will review these and have the
knowledge of previous cases and will discuss each case with DSA management
in order to make a decision.

Internal review process

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review.

Internal review requests should be submitted within two months of the date
of receipt of the response to your original request and should be
addressed to the Freedom of Information Office, Student Loans Company
Limited, 100 Bothwell Street, Glasgow, G2 7JD,   Email:
[SLC request email].  Please remember to quote the reference number
above in any future communications.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision.  The Information Commissioner can be contacted at:

Information Commissioner's Office
Wycliffe House  
Water Lane  
Wilmslow  
Cheshire  
SK9 5AF

Yours sincerely

Louise Chapman | Legal Executive
Student Loans Company
100 Bothwell Street, Glasgow G2 7JD
e: 32080  t: 0141 306 2080

[1]www.slc.co.uk
Follow us at [2]Twitter/SLCcomms for the latest corporate news and updates

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References

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