SEND, Children with Disabilities complaints 2019, 2020, 2021

Roedd y cais yn rhannol lwyddiannus.

SEND Crisis Warwickshire

Dear Warwickshire County Council,

Please supply separate data for each calendar year 2019, 2020 and 2021 up to the date the request is fulfilled for each of the following:

Number of complaints received by WCC in 2019, 2020, 2021 regarding any aspect of a child's support for their SEND (special education needs and / or disability) linked to provision by any and all education settings, SEND & Inclusion (including SENDAR), Children & Families, WCC specialist support services across health, social care and education.

Of these complaints received for each calendar year, how many were assessed and investigated under the corporate complaints process, and how many were assessed and investigated under the Children's Act complaints process?

Of these complaints received for each calendar year, how many were upheld or partially upheld?

Of these complaints received for each calendar year, how many remain currently open?

Of these complaints received for each calendar year, how many took longer than statutory timeframes to complete?

Of these complaints received for each calendar year, how many were escalated to the Local Government Ombudsman and / or the Parliamentary and Health Service Ombudsman?

Yours faithfully,

SEND Crisis Warwickshire

Warwickshire County Council

 
Information request
Our reference: 6675972

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Dear SEND Crisis Warwickshire
 
Freedom of Information Act 2000
 
Thank you for your request for information that was received on 7 April
2021. We are dealing with your request under the Freedom of Information
Act 2000
 
Under our normal statutory requirements we are required to provide you
with a response within 20 working days of the receipt of your request.
Therefore we would aim to send a response by 6 May 2021. However, please
see ** below.
 

In some case, a fee may be payable. If we decide a fee is payable, we will
send you a fee notice and we will require you to pay the fee before
proceeding with your request.

 
The Freedom of Information Act 2000 may restrict the release of some or
all of the information you have requested. We will carry out an assessment
and if any exemptions apply to some or all of the information then we
might not provide that information to you. We will inform you if this is
the case and advise you of your right to request an internal review and to
complain to the Information Commissioner's Office.
 
We will also advise you if we cannot provide you with the information
requested for any other reason together with the reason(s) why and details
of how you may appeal (if appropriate).
 
 
** Please note:
 

In line with many organisations, nationally and globally, Warwickshire
County Council is experiencing unprecedented challenges during the
COVID-19 pandemic. Whilst we will endeavour to adhere to our Information
Rights timescales during this period, there may be times when we need
to redirect our resources to assist the council and partner agencies to
respond to the outbreak.  Therefore, you may experience delays in
receiving a response from us in relation to information rights requests
during this time.   

Further guidance can be found on the Information Commissioner’s Office
website
at  [1]https://ico.org.uk/your-data-matters/you...
appreciate your cooperation and understanding during this time.  

 

 Kind regards

Bruce Green
Information Rights Officer

Information Management Team
Shire Hall
Warwick
CV34 4RL
Tel: 01926 412211

 

 

 

NOTE: Please do not edit the subject line when replying to this email.

References

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1. https://eur02.safelinks.protection.outlo...

Warwickshire County Council

 
Information request
Our reference: 6675972

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Dear ‎SEND Crisis Warwickshire‏
 
Freedom of Information Act 2000
 
I am writing to ask you to clarify your request.  This is because we need
further information from you before we begin to process your request.

The officers dealing with your request have indicated to me that to
provide all of the information to answer it would exceed the 18 hour
limit, as outlined in Section 12 of the Freedom of Information Act 2000. 
However, they have also said that they could provide the information for
2020 and 2021 only within the time limit allowed.  

Therefore, I should be grateful if you would confirm you are happy for us
to proceed with your request on the basis that we will provide information
for 2020 and 2021 only.  
 
I will not be able to take this matter further without this extra
information from you, please let me know by 8th July 2021.  If I do not
hear from you within the timeframe provided, I shall take it that you do
not wish to pursue this request and will consider the request closed. 
 
If you need assistance, please contact me at: 
[1][Warwickshire County Council request email]  in the first instance, or 'reply' to
this email. 
 
 
Kind regards
 
 
Bruce Green
Information Rights Officer
Information Management Team
Shire Hall
Warwick
CV34 4RL
Tel: 01926 412211 
 
 
 
 
NOTE: Please do not edit the subject line when replying to this email.

References

Visible links
1. mailto:brucegreen[Warwickshire County Council request email]

SEND Crisis Warwickshire

Dear Bruce Green / Warwickshire County Council,

Thank you for your email.

We are happy to proceed as you have indicated, collecting data for 2020 / 2021.

Yours faithfully,

SEND Crisis Warwickshire

Warwickshire County Council

1 Atodiad

 
Information request
Our reference: 6675972

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Dear SEND Crisis Warwickshire
 
Thank you for your request for information received on 7th April 2021.
 
Please find attached our response to your request.
 
 
Kind regards
 
 
Bruce Green
Information Rights Officer
Information Management Team
Shire Hall
Warwick
CV34 4RL
Tel: 01926 412211 
 
 
 
 
NOTE: Please do not edit the subject line when replying to this email.

SEND Crisis Warwickshire

Dear Warwickshire County Council,

Thank you for submitting your response dated 19th May, 2021.

Of the information you are not able to share as WCC do not hold the information, please advise who does hold the information requested and direct us to the appropriate contact.

Yours faithfully,

SEND Crisis Warwickshire

Warwickshire County Council

Dear SEND Crisis Warwickshire
 
Thank you for your enquiry. 
 
I have forwarded this to the relevant team who dealt with your request,
and asked them to confirm whether any of the information WCC do not hold
may be recorded elsewhere.  I will contact you again as soon as I receive
a reply.  
 
 
Kind regards,
 
 
Bruce Green
Information Rights Officer

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From: SEND Crisis Warwickshire
<[FOI #744920 email]>
Sent: 07 June 2021 19:19
To: Info Rights <[Warwickshire County Council request email]>
Subject: Re: Freedom of Information request - SEND, Children with
Disabilities complaints 2019, 2020, 2021
 
Dear Warwickshire County Council,

Thank you for submitting your response dated 19th May, 2021.

Of the information you are not able to share as WCC do not hold the
information, please advise who does hold the information requested and
direct us to the appropriate contact.

Yours faithfully,

SEND Crisis Warwickshire

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Please use this email address for all replies to this request:
[FOI #744920 email]

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dangos adrannau a ddyfynnir

Warwickshire County Council

1 Atodiad

 
Information request
Our reference: 6675972

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Dear SEND Crisis Warwickshire,
 
I have now received a reply from the officer who provided the information
to answer your request.  They have confirmed that the information given to
answer Q2 in our response of 15th May did fully answer this part of your
request, although different terminology was used to describe the two
complaints processes. 
 
The 'We do not record this information...' part of the answer to Q2 refers
to our complaints system not holding this information, however, the
officer has confirmed they checked all of the individual complaints files
to find out which process each one had been assessed under.  
 
Please accept my apologies for any confusion caused by our response of
15th May, and please find attached an updated response to your request. 
 
If you wish to make a complaint about the manner in which your request has
been dealt with then please do not hesitate to contact me at: 
[1][Warwickshire County Council request email]  Any complaints will be dealt with under
the Council's internal review procedure. 
 
 
Kind regards
 
 
Bruce Green
Information Rights Officer
 
Information Management Team
Shire Hall
Warwick
CV34 4RL
Tel: 01926 412211
 
NOTE: Please do not edit the subject line when replying to this email.
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Dear SEND Crisis Warwickshire
 
Thank you for your enquiry.
 
I have forwarded this to the relevant team who dealt with your request,
and asked them to confirm whether any of the information WCC do not hold
may be recorded elsewhere.  I will contact you again as soon as I receive
a reply. 
 
 
Kind regards,
 
 
Bruce Green
Information Rights Officer
---------------------------------------
 
From: SEND Crisis Warwickshire
<[FOI #744920 email]>
Sent: 07 June 2021 19:19
To: Info Rights <[Warwickshire County Council request email]>
Subject: Re: Freedom of Information request - SEND, Children with
Disabilities complaints 2019, 2020, 2021
 
Dear Warwickshire County Council,
 
Thank you for submitting your response dated 19th May, 2021.
 
Of the information you are not able to share as WCC do not hold the
information, please advise who does hold the information requested and
direct us to the appropriate contact.
 
Yours faithfully,
 
SEND Crisis Warwickshire
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References

Visible links
1. mailto:[Warwickshire County Council request email]

Gadawodd SEND Crisis Warwickshire anodiad ()

2020 / 2021 data supplied only.

2019 data requested via a separate FOI.