Seat on the Board

Roedd y cais yn llwyddiannus.

Dear Post Office Limited,

What % of serving SPM are prevented from applying for a Board seat due to not meeting the 82% VOC requirement?Who proposed this figure?Do you have evidence that particularly since Covid customer feedback forums have become a whingers paradise and to that end what is the satisfaction rating as an average prior to March 2019 and afterwards?

Yours faithfully,

John Osullivan

Jackie Lawrence, Post Office Limited

Our ref: FOI2021/00016

Dear John O'Sullivan,

Thank you for your request for information which was received on 12th
January. Your request is being considered under the terms of the Freedom
of Information Act 2000.

The Act requires that a response must be given promptly, and in any event
within 20 working days. We will therefore aim to reply at the latest by
9th February.

Please note that due to all members of the Information Rights team being
absent since the middle of December 2020 due to Covid-19, it is taking
longer to process information requests at this time.

Please remember to quote the reference number above in any future
communications.

Yours sincerely,

Jackie Lawrence

Information Rights Team

Finsbury Dials

20 Finsbury Street

London

EC2Y 9AQ

Information Rights Team, Post Office Limited

Dear John O'Sullivan,

As you will be aware, a response to this request is due today. As
previously advised in our acknowledgement letter to you, Post Office
Information Rights team has been impacted by Covid-19 absences and
regrettably we are unable to respond to your request by the due date.

We are progressing this request and are working towards providing a
response by the end of this week.

We sincerely apologise for the inconvenience this causes.

Regards,

Jackie Lawrence

Information Rights Team

Ground Floor

Finsbury Dials

20 Finsbury Street

London EC2Y 9AQ

Dear Information Rights Team,

I am puzzled by your reply.Are you saying everyone in the FOI team has been struck down with covid since an unspecified date in December and still are?How was i able to get replies on Jan 11th 14th 18th and 22nd that made no mention of these problems (best wishes to all by the way) .Curiously i had two responses on jan 22nd re Freedom of Information Requests – Freedom of Information Request – FOI2020/01002 from Jackie Lawrence just answering the question and another from the same person Freedom of Information Request – FOI2020/01001 saying you have problems with staff.on 1st Feb you say members of FOI team are absent with covid but on the 9th Feb you say they all are and have been since "mid december".What is the true version of events,i hope people arent breaking in and randomly answering FOI requests

Yours sincerely,

john o'sullivan

information.rights, Post Office Limited

1 Atodiad

Dear Mr O'Sullivan,

 

The Information Rights Team have been, and continue to be, impacted by
COVID since 9th December last year, and we have notified the ICO of this. 
During this period we have been making every effort to maintain the
service we deliver despite the impact this has had on the wider team by
seconding individuals to assist with requests.  There are occasions, due
to either volume or complexity of requests, where unfortunately we do have
to inform you that your request will be delayed. We are continuing to work
on this particular request and hope to have it with you as soon as is
practical.

 

Kind regards

 

 

Information Rights
Data Protection and Information Rights Team

Finsbury Dials

20 Finsbury Street

London
EC2Y 9AQ

[email address]

 

 

 

 

dangos adrannau a ddyfynnir

Dear information.rights,
I understand all that but how can i get two replies on the same day from the same person where one of them mentions the problem of absenteeism but the other one doesnt.

Yours sincerely,

john o'sullivan

Information Rights Team, Post Office Limited

1 Atodiad

Dear John O'Sullivan,

Please find the response attached relating to your Freedom of Information
request.

Regards,

Jackie Lawrence

Information Rights Team

Ground Floor

Finsbury Dials

20 Finsbury Street

London EC2Y 9AQ

Dear Information Rights Team,

Thank you for the reply.Do you have a VOC figure for SPM for 2019-2020 showing how many were 82% or better?Post Office established a target of 82% for VOC which Postmasters should aim to
achieve for the first half of 20/21 financial year (April to September). This was
communicated to all Postmasters in April 2021. For consistency, we agreed to use the
same VOC metric as one of the initial eligibility criteria. The use of this metric was
signed off by the PO Board and our Shareholder.Should this be April 2020?I have no recollection of this messaage.Do you have a link to it or a copy of the e-mail?

Yours sincerely,

john o'sullivan

Dear Information Rights Team,

Thank you for the reply.Im not sure its true to say no SPM were prevented from applying when 29 were discounted straight away but we can all see whats happening.Im suprised you claim not to have any figures for VOC for the first half of this your ,your reply to FO120210003 suggests more than half of all branches miss the 82% target https://www.whatdotheyknow.com/request/7...
7049 branches out of 12514.What is the most up to date VOC scores you have and can you cnfirm the figures you supplied on Jan 8TH and the interpretation is correct?
Yours sincerely,

john o'sullivan

Information Rights Team, Post Office Limited

1 Atodiad

Dear Mr O'Sullivan,

Please find the follow-on response attached relating to your Freedom of
Information request.

Regards,

Jackie Lawrence

Information Rights Team

Ground Floor

Finsbury Dials

20 Finsbury Street

London EC2Y 9AQ

Dear Information Rights Team,
You say that the VOC % requirement was communicated to all SPM's but indirectly through the medium of letting all Area Managers know of the specification.What evidence have you that these AM's passed on the message?Why not tell SPM directly?A third of all applicants failed the VOC requirement,were they naive or uninformed?

Yours sincerely,

john o'sullivan

Information Rights Team, Post Office Limited

1 Atodiad

Dear John O'Sullivan,

Please find attached correspondence relating to the additional questions
you asked following our initial response to your Freedom of Information
request.

Regards,

Jackie Lawrence

Information Rights Team

Ground Floor

Finsbury Dials

20 Finsbury Street

London EC2Y 9AQ