School Transport ASN

Roedd y cais yn rhannol lwyddiannus.

Dear North Lanarkshire Council,

I am looking for you to provide the following information;

• Amount of taxis tendering in the years 2013 – 2016.
• Amount of training given to drivers tendering for dealing with children with ASN in the years 2013 – 2016.
• Amount of complaints about taxis with children with ASN (including situations where guardians that removed their children from the transport scheme) in the years 2013 – 2016.
• Resolutions about complaints made (resolved continued using, resolved not using) in the years 2013 – 2016.
• Parties that deliver ASN training to taxi drivers or carers in the years 2013 – 2016.

Can you also inform me as to what the process is for selecting a suitable driver and carer for collecting children with ASN including a full walkthrough of how drivers are assigned and what preparation they are given with regards to the childrens conditions.

Yours faithfully,

Jamie Fraser

Keachie Jacqueline, North Lanarkshire Council

Dear Mr Fraser

I acknowledge receipt of your e-mail which is receiving attention.

I shall contact you again when I am in a position to respond more fully to your request.

Yours sincerely

Jacqueline Keachie
for Freedom of Information Co-ordinator
North Lanarkshire Council
Civic Centre
01698 302232

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McKay Neil, North Lanarkshire Council

Dear Mr. Fraser


Request for Information


I refer again to your email of  15 November 2017 seeking information in
relation to School Transport for children with ASN.


Having investigated, my response to your various queries is as follows: -


·         Please find set out below the number of taxis contractors who
submitted bids during the period 2013 to 2016.


o   2013 -  125 contractors submitted a total of 1215 bids.

o   2014 -  161 contractors submitted a total of 2362 bids.

o   2015 - 131 contractors submitted a total of 1605 bids.

o   2016 - 92 contractors submitted a total of 1274 bids.


·         An annual training opportunity is available to contractors
(drivers & escorts).


·         I regret to advise you that there is no central data set from
which we can easily extract the number of complaints made regarding ASN
taxis and the resolution of these complaints.   Such information is
contained within each contract file and to compile the information
requested, would require a manual search of each contract file held for
the period 2013 to 2016.  This, as you can appreciate, would be highly
labour intensive and I have to advise that the cost of so doing would
exceed the amount prescribed for the purposes of Section 12 of the Freedom
of Information (Scotland) Act 2002.


·         Training is delivered by the Education, Youth & Communities
Child Protection Officer. Since 2016 a representative from the Hope Group
(Autistic charity) has also delivered information as part of the training


·         Contracts are advertised with the following details:


o   postcode of the home address of the child

o   school name and address the pupil will be attending

o   details of the times of attendance

o   if an escort is required

o   number of pupils on contract

o   type of vehicle required e.g. wheelchair accessible

o   any special arrangements e.g. ramp, tail lift, clamps, close
supervision, must travel alone


As part of the procurement process, contractors are required to respond to
a question on quality which is scored and taken into consideration when
awarding the contract.


The special conditions of contract include that the driver/escort meet
with the parent/guardian and the pupil prior to the contract commencing.
It is expected that the parent /guardian would advise the driver/escort of
any further requirements specific to their child, including information
that would help their child to settle into the transport.


I can advise that North Lanarkshire Council, having regard to the
provisions of Section 21 of the Freedom of Information (Scotland) Act
2002, has established a procedure whereby any person who has requested
information and is in any way dissatisfied with the decision on that
request, can within forty working days require a review of that decision
by writing to the Head of Business for Legal and Democratic Solutions,
Civic Centre, Windmillhill Street, Motherwell ML1 1AB.  Accordingly, if
you are dissatisfied with this decision and seek such review please write
to the Head of Business for Legal and Democratic Solutions.


I would advise, also, that in terms of Section 47 of the Act a person who
is dissatisfied with a notice given by the local authority under Section
21 of the Act - ie. a notice following a review of a decision by a local
authority, or by the failure of a local authority to give such a notice -
may make application to the Scottish Information Commissioner for a
decision as to whether, in any respect specified in that application, the
request for information to which the requirement relates has been dealt
with in accordance with the Act.  Such an application must be made within
six months of the review decision and be in writing or in another form
which, by reason of it having some permanency is capable of being used for
subsequent reference. The application must state the name of the
applicant, and provide an address for correspondence. The application must
also specify the request for information to which the requirement for
review relates, the matter which gave rise to the applicant’s
dissatisfaction with the original decision of the local authority and the
matter which gives rise to the applicant’s dissatisfaction with the
decision on review by the local authority or the failure of the local
authority to issue such a decision.  The Scottish Information Commissioner
can be contacted as follows:-


Scottish Information Commissioner

Kinburn Castle

Doubledykes Road

St. Andrews

KY16  9DS

email: [1][email address]


Appeals to the Scottish Information Commissioner can also be made online
via the following link: -




I hope this information is sufficient for your purpose.  If, however, you
require further information – or I can assist in any other way – please
let me know.



Your sincerely



Neil McKay

Freedom of Information Co-ordinator

Democratic and Legal Services

North Lanarkshire Council

Civic Centre

Windmillhill Street


ML1 1 AB

Tel : 01698 302 484


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