School software support

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Dear Wiltshire Council,
1. Do you provide traded services to schools in your area, or do you contract this out to another party that is outside the local authority? If so, to which?

2. Which school MIS (management information systems) providers do you hold support contracts or accreditations with, and for each MIS provider:
a) What is the nature of the current arrangement (a paid contract, an unpaid accreditation)?
b) When did the current arrangement begin and when it will finish (including any extensions)?
c) If a paid contract, under what basis did you procure it (e.g. directly, through a framework, via OJEU procurement, other)?

3. How many schools do you provide MIS support services to, and:
a) How does this break down by Primary Academies, Primary Maintained, Secondary Academies, Secondary Maintained, Other (incl. PRUs, SENs)?
b) How does this break down by MIS provider?
c) How has this total changed between 2018/19, 2019/20 and this year (say as at June 1st 2018 vs. June 1st 2019 vs. June 1st 2020, or any similar convenient dates)?

4. As part of your support to schools for each of these MIS providers, which of the following activities do you carry out (I am interested in whether the activities differ between MIS providers):
a) 1st line support
b) 2nd line support
c) 3rd line support
d) Implementations
e) Data audits / cleansing
f) Regulatory / census submissions
g) Server management
h) Main data hosting
i) Data backup
j) User training
k) Provide templates / configuration
l) Analysis of data / insight services
m) Resale of the software to schools (on a commission basis)
n) Hosting or arranging local user group meetings / events

5. What was your total traded services income from schools (for all servies) in 2018/19 and 2019/20?

6. What was your total traded service income for providing schools with MIS support for 2018/19 and 2019/20?

7. What is the current amount of de-delegated funding that you levy on LA-maintained schools (either in total, on a per school level, or a per learner level - whichever is easiest)?

8. What software or digital tools (learning, safeguarding or admin) do you provide to schools under the de-delegated funding allocation?

Yours faithfully,

Sudipto Roy

FOI, Wiltshire Council

Dear Sudipto Roy,

Freedom of Information Request Case ID 202000459

Thank you for your request for information received on 04 September 2020 in which you asked for the following information:

1. Do you provide traded services to schools in your area, or do you contract this out to another party that is outside the local authority? If so, to which?

2. Which school MIS (management information systems) providers do you hold support contracts or accreditations with, and for each MIS provider:

a) What is the nature of the current arrangement (a paid contract, an unpaid accreditation)?

b) When did the current arrangement begin and when it will finish (including any extensions)?

c) If a paid contract, under what basis did you procure it (e.g. directly, through a framework, via OJEU procurement, other)?

3. How many schools do you provide MIS support services to, and:

a) How does this break down by Primary Academies, Primary Maintained, Secondary Academies, Secondary Maintained, Other (incl. PRUs, SENs)?

b) How does this break down by MIS provider?

c) How has this total changed between 2018/19, 2019/20 and this year (say as at June 1st 2018 vs. June 1st 2019 vs. June 1st 2020, or any similar convenient dates)?

4. As part of your support to schools for each of these MIS providers, which of the following activities do you carry out (I am interested in whether the activities differ between MIS providers):

a) 1st line support

b) 2nd line support

c) 3rd line support

d) Implementations

e) Data audits / cleansing

f) Regulatory / census submissions

g) Server management

h) Main data hosting

i) Data backup

j) User training

k) Provide templates / configuration

l) Analysis of data / insight services

m) Resale of the software to schools (on a commission basis)

n) Hosting or arranging local user group meetings / events

5. What was your total traded services income from schools (for all servies) in 2018/19 and 2019/20?

6. What was your total traded service income for providing schools with MIS support for 2018/19 and 2019/20?

7. What is the current amount of de-delegated funding that you levy on LA-maintained schools (either in total, on a per school level, or a per learner level - whichever is easiest)?

8. What software or digital tools (learning, safeguarding or admin) do you provide to schools under the de-delegated funding allocation?

Your request is being processed under the provisions of the Freedom of Information Act 2000 and you will receive a response within 20 working days of receipt of your request, meaning you will receive a response on or before 01 October 2020.

Regards,

Sukhvir Kaur

Information Governance Team

Legal and Governance

Wiltshire Council

[Wiltshire Council request email]

Wiltshire Council
Legal & Governance
Information Governance Team
County Hall – 1st Floor,
Trowbridge,
Wiltshire, BA14 8JN

[Wiltshire Council request email]
Web: www.wiltshire.gov.uk

www.wiltshire.gov.uk/wisc

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FOI, Wiltshire Council

Dear Sir,

Freedom of Information Request Case ID 202000459

Thank you for your request for information received on 04 September 2020, in which you asked for the following information:

1. Do you provide traded services to schools in your area, or do you contract this out to another party that is outside the local authority? If so, to which?

2. Which school MIS (management information systems) providers do you hold support contracts or accreditations with, and for each MIS provider:

a) What is the nature of the current arrangement (a paid contract, an unpaid accreditation)?

b) When did the current arrangement begin and when it will finish (including any extensions)?

c) If a paid contract, under what basis did you procure it (e.g. directly, through a framework, via OJEU procurement, other)?

3. How many schools do you provide MIS support services to, and:

a) How does this break down by Primary Academies, Primary Maintained, Secondary Academies, Secondary Maintained, Other (incl. PRUs, SENs)?

b) How does this break down by MIS provider?

c) How has this total changed between 2018/19, 2019/20 and this year (say as at June 1st 2018 vs. June 1st 2019 vs. June 1st 2020, or any similar convenient dates)?

4. As part of your support to schools for each of these MIS providers, which of the following activities do you carry out (I am interested in whether the activities differ between MIS providers):

a) 1st line support

b) 2nd line support

c) 3rd line support

d) Implementations

e) Data audits / cleansing

f) Regulatory / census submissions

g) Server management

h) Main data hosting

i) Data backup

j) User training

k) Provide templates / configuration

l) Analysis of data / insight services

m) Resale of the software to schools (on a commission basis)

n) Hosting or arranging local user group meetings / events

5. What was your total traded services income from schools (for all services) in 2018/19 and 2019/20?

6. What was your total traded service income for providing schools with MIS support for 2018/19 and 2019/20?

7. What is the current amount of de-delegated funding that you levy on LA-maintained schools (either in total, on a per school level, or a per learner level - whichever is easiest)?

8. What software or digital tools (learning, safeguarding or admin) do you provide to schools under the de-delegated funding allocation?

Under the Freedom of Information Act 2000 (the Act) the Council is obliged to:

Let you know whether we hold the information you have requested

Provide you with the requested information, if held, (subject to any exemptions to disclosure that may apply)
I can confirm that the council holds the information you requested which is as follows;

1. Do you provide traded services to schools in your area, or do you contract this out to another party that is outside the local authority? If so, to which? The LA does provide traded services to schools in Wiltshire.
2. Which school MIS (management information systems) providers do you hold support contracts or accreditations with, and for each MIS provider: None
a) What is the nature of the current arrangement (a paid contract, an unpaid accreditation)? N/a
b) When did the current arrangement begin and when it will finish (including any extensions)? N/a
c) If a paid contract, under what basis did you procure it (e.g. directly, through a framework, via OJEU procurement, other)? N/a
3. How many schools do you provide MIS support services to, and:
a) How does this break down by Primary Academies, Primary Maintained, Secondary Academies, Secondary Maintained, Other (incl. PRUs, SENs)? N/a
b) How does this break down by MIS provider? N/a
c) How has this total changed between 2018/19, 2019/20 and this year (say as at June 1st 2018 vs. June 1st 2019 vs. June 1st 2020, or any similar convenient dates)? N/a
4. As part of your support to schools for each of these MIS providers, which of the following activities do you carry out (I am interested in whether the activities differ between MIS providers): N/a
a) 1st line support N/a
b) 2nd line support N/a
c) 3rd line support N/a
d) Implementations N/a
e) Data audits / cleansing N/a
f) Regulatory / census submissions N/a
g) Server management N/a
h) Main data hosting N/a
i) Data backup N/a
j) User training N/a
k) Provide templates / configuration N/a
l) Analysis of data / insight services N/a
m) Resale of the software to schools (on a commission basis) N/a
n) Hosting or arranging local user group meetings / events N/a
5. What was your total traded services income from schools (for all services) in 2018/19 and 2019/20? £4,286,227 & £4,378,456
6. What was your total traded service income for providing schools with MIS support for 2018/19 and 2019/20? N/a
7. What is the current amount of de-delegated funding that you levy on LA-maintained schools (either in total, on a per school level, or a per learner level - whichever is easiest)? £1.827m
8. What software or digital tools (learning, safeguarding or admin) do you provide to schools under the de-delegated funding allocation? Access School Budgeting Software

Information supplied under the Act may be subject to protection under the Copyright, Designs and Patents Act 1988. You may use the information we have provided in response to your request under the terms of the Open Government Licence.

If you are dissatisfied with the response to your request you can ask for a review of the handling of your request for information. Details of the complaints procedure are below.

Regards,

Sukhvir Kaur

Information Governance Team

Legal and Governance

Wiltshire Council

[Wiltshire Council request email]

Freedom of Information Complaints and Review Procedure

Any person who has requested information from Wiltshire Council which has been dealt with under the Freedom of Information Act is entitled to make a complaint and request an internal review of the handling of their request if they are dissatisfied with the response they have received.

Requests for review of a Freedom of Information requests should be made, in writing, which includes email, to:

Freedom of Information and Records Lead

Information Governance Team

Legal and Governance

Wiltshire Council

[Wiltshire Council request email]

Please include the Case ID number, the date of your request and details of why you are asking for a review. Requests for a review should be brought to our attention within 40 calendar days of our response to your request.

Any request for a review will be acknowledged in writing confirming the reasons for the review. The review will be allocated to someone who is independent of the original decision. The person conducting the review will set a target date for a response with the intention to complete the review within 20 working days. In more complex cases the review may take up to 40 working days.

The reviewer will conduct a full review of the handling of the request for information and the decisions taken, including decisions taken about where the public interest lies in respect of exempt information where applicable. The review enables a re-evaluation of the case taking into account any matters raised by the requester.

On completion of the review the reviewer will contact the requester with the result of the review. If the requester is still dissatisfied with the council's handling of their request they should contact the Information Commissioners Office (ICO). The ICO can be contacted using the following details:

Information Commissioners Office

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Water Lane

Wilmslow

Cheshire

SK9 5AF

Tel; 0303 123 1113 (local rate)

01625 545 745 (national rate)

Email; [email address]

Wiltshire Council
Legal & Governance
Information Governance Team
County Hall – 1st Floor,
Trowbridge,
Wiltshire, BA14 8JN

[Wiltshire Council request email]
Web: www.wiltshire.gov.uk

www.wiltshire.gov.uk/wisc

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Dear Wiltshire Council,

That's very interesting, thank you very much for providing this information.

From the document linked below, there appears to be an arrangement in place between Wiltshire Council and Capita SIMS (MIS provider). Can you please clarify if this has been terminated or if there has been some confusion in our original questions (I can then help clarify).

Thanks,

Sudipto Roy

Referenced document: http://webcache.googleusercontent.com/se...

Yours sincerely,

Sudipto Roy

FOI, Wiltshire Council

Dear Sir,

I will check this with the service and update you one I have a response.

Kind Regards,

Miss Sukhvir Kaur

Wiltshire Council
Legal & Governance
Information Governance Team
County Hall – 1st Floor,
Trowbridge,
Wiltshire, BA14 8JN

[Wiltshire Council request email]
Web: www.wiltshire.gov.uk

www.wiltshire.gov.uk/wisc

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FOI, Wiltshire Council

Dear Sir,

Unfortunately we are able to view the document on our systems via that link.

Please can you re-send as an attachment?

Kind Regards,

Miss Sukhvir Kaur

Wiltshire Council
Legal & Governance
Information Governance Team
County Hall – 1st Floor,
Trowbridge,
Wiltshire, BA14 8JN

[Wiltshire Council request email]
Web: www.wiltshire.gov.uk

www.wiltshire.gov.uk/wisc

Follow Wiltshire Council

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