We don't know whether the most recent response to this request contains information or not – if you are V Prasad please sign in and let everyone know.

School software support

We're waiting for V Prasad to read recent responses and update the status.

Dear Harrow Borough Council,

Can you please provide for me the answers to the following questions:

1. Do you provide traded services to schools in your area, or do you contract this out to another party that is outside the local authority? If so, to which?

2. Which school MIS (management information systems) providers do you hold support contracts or accreditations with, and for each MIS provider:
a) What is the nature of the current arrangement (a paid contract, an unpaid accreditation)?
b) When did the current arrangement begin and when it will finish (including any extensions)?
c) If a paid contract, under what basis did you procure it (e.g. directly, through a framework, via OJEU procurement, other)?

3. How many schools do you provide MIS support services to, and:
a) How does this break down by Primary Academies, Primary Maintained, Secondary Academies, Secondary Maintained, Other (incl. PRUs, SENs)?
b) How does this break down by MIS provider?
c) How has this total changed between 2018/19, 2019/20 and this year (say as at June 1st 2018 vs. June 1st 2019 vs. June 1st 2020, or any similar convenient dates)?

4. As part of your support to schools for each of these MIS providers, which of the following activities do you carry out (I am interested in whether the activities differ between MIS providers):
a) 1st line support
b) 2nd line support
c) 3rd line support
d) Implementations
e) Data audits / cleansing
f) Regulatory / census submissions
g) Server management
h) Main data hosting
i) Data backup
j) User training
k) Provide templates / configuration
l) Analysis of data / insight services
m) Resale of the software to schools (on a commission basis)
n) Hosting or arranging local user group meetings / events

5. What was your total traded services income from schools (for all servies) in 2018/19 and 2019/20?

6. What was your total traded service income for providing schools with MIS support for 2018/19 and 2019/20?

7. What is the current amount of de-delegated funding that you levy on LA-maintained schools (either in total, on a per school level, or a per learner level - whichever is easiest)?

8. What software or digital tools (learning, safeguarding or admin) do you provide to schools under the de-delegated funding allocation?

Yours faithfully,

V Prasad

Harrow Borough Council

2 Attachments

Dear Sir/Madam

Thank you for your email.

In order for this to be treated as an FOI request, you will need to
provide your full name. See

From
[1]https://ico.org.uk/media/for-organisatio...

Once this has been received, I will process your request as usual.

Kind regards

 

Marian Stephens

Senior Business Support Officer - FOI/DPA

 
 
 
======================================
Dear Harrow Borough Council,

Can you please provide for me the answers to the following questions:

1. Do you provide traded services to schools in your area, or do you
contract this out to another party that is outside the local authority? If
so, to which?

2. Which school MIS (management information systems) providers do you hold
support contracts or accreditations with, and for each MIS provider:
a) What is the nature of the current arrangement (a paid contract, an
unpaid accreditation)?
b) When did the current arrangement begin and when it will finish
(including any extensions)?
c) If a paid contract, under what basis did you procure it (e.g. directly,
through a framework, via OJEU procurement, other)?

3. How many schools do you provide MIS support services to, and:
a) How does this break down by Primary Academies, Primary Maintained,
Secondary Academies, Secondary Maintained, Other (incl. PRUs, SENs)?
b) How does this break down by MIS provider?
c) How has this total changed between 2018/19, 2019/20 and this year (say
as at June 1st 2018 vs. June 1st 2019 vs. June 1st 2020, or any similar
convenient dates)?

4. As part of your support to schools for each of these MIS providers,
which of the following activities do you carry out (I am interested in
whether the activities differ between MIS providers):
a) 1st line support
b) 2nd line support
c) 3rd line support
d) Implementations
e) Data audits / cleansing
f) Regulatory / census submissions
g) Server management
h) Main data hosting
i) Data backup
j) User training
k) Provide templates / configuration
l) Analysis of data / insight services
m) Resale of the software to schools (on a commission basis)
n) Hosting or arranging local user group meetings / events

5. What was your total traded services income from schools (for all
servies) in 2018/19 and 2019/20?

6. What was your total traded service income for providing schools with
MIS support for 2018/19 and 2019/20?

7. What is the current amount of de-delegated funding that you levy on
LA-maintained schools (either in total, on a per school level, or a per
learner level - whichever is easiest)?

8. What software or digital tools (learning, safeguarding or admin) do you
provide to schools under the de-delegated funding allocation?

Yours faithfully,

V Prasad

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #689127 email]

Is [Harrow Borough Council request email] the wrong address for Freedom of Information
requests to Harrow Borough Council? If so, please contact us using this
form:
https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------
 
 
  
Privacy Notice
We take your privacy seriously and want you to understand the choice and
control you have over the personal data we hold about you. To find out
more, please
view our Privacy Notice at http://www.harrow.gov.uk/privacy

References

Visible links
1. https://ico.org.uk/media/for-organisatio...

Dear Harrow Borough Council,

Thank you for the clarification and the link to the ICO guidance. I am slightly confused - since point 25 includes: "Example: A requester named Robert Jones could call themselves ‘RobJones’, ‘Bobby Jones’, ‘R Jones’, ‘Bob Jones’ or ‘Mr Jones’.However, they could not just use ‘Robert’, ‘Bob’, ‘Bobby’ or‘R.J’."

I identified myself as V Prasad, which appears to be pretty clearly a legitimate way to describe my name.

However, if it really helps you to respond, my first name is Vidya.

Yours faithfully,
Vidya Prasad

Harrow Borough Council

Information request
Our reference: 5777952

--------------------------------------------------------------------------

Dear Vidya Prasad
 
Thank you for your information request. We will forward it to the
relevant department who will contact you shortly.
 
Information Management Team
Harrow Council
Civic Centre, Civic 1
3rd Floor, West Wing
Station Road
Harrow
HA1 2XF
[Harrow Borough Council request email]
 
 
  
Privacy Notice
We take your privacy seriously and want you to understand the choice and
control you have over the personal data we hold about you. To find out
more, please
view our Privacy Notice at http://www.harrow.gov.uk/privacy

Mohammed Baksh, Harrow Borough Council

1 Attachment

Information request
Our reference: 5777952

--------------------------------------------------------------------------

Dear Vidya Prasad
 
Thank you for your request for information received on 9 September 2020. I
would like to apologise for the delay in sending your response, this was
due to Covid 19 operational priorities.
 
Please find attached our response to your request.
 
Kind regards
 
 
Mohammed Baksh
Social Care Complaints and FOI Officer
 
 
  
Privacy Notice
We take your privacy seriously and want you to understand the choice and
control you have over the personal data we hold about you. To find out
more, please
view our Privacy Notice at http://www.harrow.gov.uk/privacy

We don't know whether the most recent response to this request contains information or not – if you are V Prasad please sign in and let everyone know.