School software suppor

Vivek Yadav made this Rhyddid Gwybodaeth request to Stockton on Tees Council

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Roedd y cais yn llwyddiannus.

Dear Stockton on Tees Council,
Can you please provide for me the answers to the following questions:

1. Do you provide traded services to schools in your area, or do you contract this out to another party that is outside the local authority? If so, to which?

2. Which school MIS (management information systems) providers do you hold support contracts or accreditations with, and for each MIS provider:
a) What is the nature of the current arrangement (a paid contract, an unpaid accreditation)?
b) When did the current arrangement begin and when it will finish (including any extensions)?
c) If a paid contract, under what basis did you procure it (e.g. directly, through a framework, via OJEU procurement, other)?

3. How many schools do you provide MIS support services to, and:
a) How does this break down by Primary Academies, Primary Maintained, Secondary Academies, Secondary Maintained, Other (incl. PRUs, SENs)?
b) How does this break down by MIS provider?
c) How has this total changed between 2018/19, 2019/20 and this year (say as at June 1st 2018 vs. June 1st 2019 vs. June 1st 2020, or any similar convenient dates)?

4. As part of your support to schools for each of these MIS providers, which of the following activities do you carry out (I am interested in whether the activities differ between MIS providers):
a) 1st line support
b) 2nd line support
c) 3rd line support
d) Implementations
e) Data audits / cleansing
f) Regulatory / census submissions
g) Server management
h) Main data hosting
i) Data backup
j) User training
k) Provide templates / configuration
l) Analysis of data / insight services
m) Resale of the software to schools (on a commission basis)
n) Hosting or arranging local user group meetings / events

5. What was your total traded services income from schools (for all servies) in 2018/19 and 2019/20?

6. What was your total traded service income for providing schools with MIS support for 2018/19 and 2019/20?

7. What is the current amount of de-delegated funding that you levy on LA-maintained schools (either in total, on a per school level, or a per learner level - whichever is easiest)?

8. What software or digital tools (learning, safeguarding or admin) do you provide to schools under the de-delegated funding allocation?

Yours faithfully,

Vivek Yadav

FOI and Complaints, Stockton on Tees Council

Thank you for your e-mail.


In the light of the Coronavirus (COVID-19) and the potential impact on
staff availability, you may experience a delay in receiving a response.
You will be notified/updated of any delays should this be the case.  The
Council is working to the guidance/advice issued by the Information
Commissioner's Office and the Local Government and Social Care Ombudsman,
and within its statutory responsibilities.


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We recognise the rapidly evolving situation is causing uncertainty and
your support and understanding is very much appreciated at this
challenging time as we endeavour to continue to protect customers and


Kind regards


Information Governance Team

Information and Improvement Services

Stockton-on-Tees Borough Council

Municipal Buildings, Church Road, Stockton-on-Tees, TS18 1LD
01642 52 7521
[email address] 

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