School software suppor

Vivek Yadav made this Rhyddid Gwybodaeth request to Kingston upon Thames Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear Kingston upon Thames Borough Council,
Can you please provide for me the answers to the following questions:

1. Do you provide traded services to schools in your area, or do you contract this out to another party that is outside the local authority? If so, to which?

2. Which school MIS (management information systems) providers do you hold support contracts or accreditations with, and for each MIS provider:
a) What is the nature of the current arrangement (a paid contract, an unpaid accreditation)?
b) When did the current arrangement begin and when it will finish (including any extensions)?
c) If a paid contract, under what basis did you procure it (e.g. directly, through a framework, via OJEU procurement, other)?

3. How many schools do you provide MIS support services to, and:
a) How does this break down by Primary Academies, Primary Maintained, Secondary Academies, Secondary Maintained, Other (incl. PRUs, SENs)?
b) How does this break down by MIS provider?
c) How has this total changed between 2018/19, 2019/20 and this year (say as at June 1st 2018 vs. June 1st 2019 vs. June 1st 2020, or any similar convenient dates)?

4. As part of your support to schools for each of these MIS providers, which of the following activities do you carry out (I am interested in whether the activities differ between MIS providers):
a) 1st line support
b) 2nd line support
c) 3rd line support
d) Implementations
e) Data audits / cleansing
f) Regulatory / census submissions
g) Server management
h) Main data hosting
i) Data backup
j) User training
k) Provide templates / configuration
l) Analysis of data / insight services
m) Resale of the software to schools (on a commission basis)
n) Hosting or arranging local user group meetings / events

5. What was your total traded services income from schools (for all servies) in 2018/19 and 2019/20?

6. What was your total traded service income for providing schools with MIS support for 2018/19 and 2019/20?

7. What is the current amount of de-delegated funding that you levy on LA-maintained schools (either in total, on a per school level, or a per learner level - whichever is easiest)?

8. What software or digital tools (learning, safeguarding or admin) do you provide to schools under the de-delegated funding allocation?

Yours faithfully,

Vivek Yadav

Kingston Customer Care Team, Kingston upon Thames Borough Council

1 Atodiad

Reference: FOI-247176605
Date of request: 08/09/2020
Title of request: School software support

Dear Vivek Yadav,

Thank you for your information request.

Your request is being considered and, if it is held, you will receive the
information requested subject to the information not being exempt or
containing a reference to a third party.The Council is facing
unprecedented challenges during the coronavirus (COVID-19) pandemic.
Whilst we take our statutory duties very seriously we ask for your
understanding that we may not be able to respond to your request within
the statutory timescale. Thank you for your cooperation.

If appropriate, the information may be provided in paper copy, normal font
size. If you require alternative formats, e.g. language, audio, large
print, etc. then please let us know. We normally provide the information
via email unless you tell us otherwise.

For your information, the Act defines a number of exemptions which may
prevent release of the information you have requested. There will be an
assessment and if any of the exemption categories apply then the
information will not be released. You will be informed if this is the
case, including your rights of appeal.

If the information you request contains reference to a third party then
they may be consulted prior to a decision being taken on whether or not to
release the information to you. You will be informed if this is the case.

Please be advised that in line with Royal Borough of Kingston Upon Thames'
commitment to transparency, in due course an anonymous copy of your
request and our response may be published on our website.

Yours sincerely,

Customer Care Team

Disclaimers apply, for full details see :
(https://www.kingston.gov.uk/info/200281/...)

Kingston Customer Care Team, Kingston upon Thames Borough Council

1 Atodiad

Dear Vivek Yadav,

Reference: FOI-247176605
Date of request: 08/09/2020
Title of request: School software support
Request details:
Dear Kingston upon Thames Borough Council,
Can you please provide for me the answers to the following questions:

1. Do you provide traded services to schools in your area, or do you
contract this out to another party that is outside the local authority? If
so, to which?

2. Which school MIS (management information systems) providers do you hold
support contracts or accreditations with, and for each MIS provider:
a) What is the nature of the current arrangement (a paid contract, an
unpaid accreditation)?
b) When did the current arrangement begin and when it will finish
(including any extensions)?
c) If a paid contract, under what basis did you procure it (e.g. directly,
through a framework, via OJEU procurement, other)?

3. How many schools do you provide MIS support services to, and:
a) How does this break down by Primary Academies, Primary Maintained,
Secondary Academies, Secondary Maintained, Other (incl. PRUs, SENs)?
b) How does this break down by MIS provider?
c) How has this total changed between 2018/19, 2019/20 and this year (say
as at June 1st 2018 vs. June 1st 2019 vs. June 1st 2020, or any similar
convenient dates)?

4. As part of your support to schools for each of these MIS providers,
which of the following activities do you carry out (I am interested in
whether the activities differ between MIS providers):
a) 1st line support
b) 2nd line support
c) 3rd line support
d) Implementations
e) Data audits / cleansing
f) Regulatory / census submissions
g) Server management
h) Main data hosting
i) Data backup
j) User training
k) Provide templates / configuration
l) Analysis of data / insight services
m) Resale of the software to schools (on a commission basis)
n) Hosting or arranging local user group meetings / events

5. What was your total traded services income from schools (for all
servies) in 2018/19 and 2019/20?

6. What was your total traded service income for providing schools with
MIS support for 2018/19 and 2019/20?

7. What is the current amount of de-delegated funding that you levy on
LA-maintained schools (either in total, on a per school level, or a per
learner level - whichever is easiest)?

8. What software or digital tools (learning, safeguarding or admin) do you
provide to schools under the de-delegated funding allocation?

Yours faithfully,

Vivek Yadav

Thank you for contacting The Royal Borough of Kingston.

The information that you have requested has been considered under the
Freedom of Information Act 2000. It cannot be provided as it is not held
by the Royal Borough of Kingston upon Thames (Kingston).

Your request is for information relating to the provision of children’s
services. These services are managed on behalf of Kingston by Achieving
for Children (AfC), a community interest company.

For the purposes of the Freedom of Information Act 2000 Kingston does not
hold the information requested.

In accordance with Kingston’s obligations under Section 16 of the Freedom
of Information Act 2000 your request is better addressed to AfC. AfC is a
separate organisation for the purposes of the Freedom of Information Act
2000 and, accordingly, the information you are seeking can be requested
from AfC.

Please submit your request to the Freedom of Information Lead, Achieving
for Children, 2nd Floor, 42 York Street, Twickenham, TW1 3BW. A link can
be found on the AfC
website. [1]https://www.achievingforchildren.org.uk/...

If you are dissatisfied with the way your request for information has been
handled by Kingston Council, you can ask for review by writing to: Freedom
of Information Officer, Guildhall, 2 High Street, Kingston upon Thames KT1
1EU, or by email to: [email address].

If you remain dissatisfied with the handling of your request or any review
you have the right to make a complaint to the Information Commissioner at
the address shown below. Further information about the Freedom of
Information Act 2000 is also available from the Information Commissioner
at:

 

Information Commissioner’s Office

Wycliffe House

Water Lane, Wilmslow

Cheshire, SK9 5AF

Telephone: 01625 545 700   

Website: [2]http://www.ico.org.uk/

Yours sincerely,

Customer Care Team

Disclaimers apply, for full details see :
(https://www.kingston.gov.uk/info/200281/...)

References

Visible links
1. https://www.achievingforchildren.org.uk/...
2. http://www.ico.org.uk/