scheduled quarterly briefings with the Ombudsman and the Chief Executive

The request was successful.

Dear Parliamentary and Health Service Ombudsman,

From your Data Protection Governance document (no. 33):

“- revised job description for the DPO defining areas of accountability.
- scheduled quarterly briefings with the Ombudsman and the Chief Executive which have been diarised with the first briefing taking place on 1 August 2018 with the Chief Executive who shared some of
the discussion in her all staff briefing the following week."

https://www.whatdotheyknow.com/request/5...

1. Please provide a copy of the revised job description for the DPO.
2. Please provide all of the information that was diarised in the briefing of 1 August 2018.
3. Please provide all the information referred to in 2. that was shared with staff the following week.

Yours faithfully,

J Roberts

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm we have received your request.
If you have made a request for information under the Freedom of Information Act 2000 or Environment Information Regulations 2004, we will respond to your request within 20 working days in accordance with the statutory time frames set out in both Acts.
If you have made a request for personal information held by the PHSO, your request will be processed as a Subject Access Request under the provisions of the Data Protection Act 2018 and will be responded to within one calendar month in accordance with the statutory time frame set out in the Act.
We may contact you before this time if we require further clarification or if we need to extend the time required to complete your request.
For Subject Access Requests, we will send any personal information via secure email, unless you instruct us differently. To access the information on the email we send, you will need to sign up to our secure email service. Details can be found on our website using the link below:
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InformationRights, Parliamentary and Health Service Ombudsman

4 Attachments

Dear J Roberts,

 

Request for information under the Freedom of Information Act 2000

 

Further to your email dated 3 October, in which you request the disclosure
of information under the provisions of the above Act, we are now in a
position to respond.

 

1)   Please provide a copy of the revised job description for the DPO.

Please see the attached document.

 

2)   Please provide  all of the information that was diarised in the
briefing of 1 August 2018.

Diarised as ‘Quarterly Data Protection meeting with Angharad Jackson.’

 

3)   Please provide all the information referred to in 2.  that was shared
with staff the following week.  

‘with Angharad Jackson, our head of Information Assurance (IA), later in
the week. The IA team have seen massive increases in FOI/SAR requests (up
over 70% on the same period last year) and just four complainants are
responsible for 30% of these. We discussed potential short and longer term
measures for dealing with this workload, including the importance of not
retaining information beyond agreed retention periods and publishing more
data routinely. We also discussed how to address potential vexatious
requests.’

 

If you believe we have made an error in the way we have processed your
request, it is open to you to request an internal review. You can do this
by writing to us or emailing [1][Parliamentary and Health Service Ombudsman request email] . You
will need to specify what the nature of the issue is and we can consider
the matter further. Beyond that, it is open to you to complain to the
Information Commissioner’s Office [2]www.ico.org.uk

 

Your request will now be closed as of this date.

 

Yours sincerely

 

 

Freedom Of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

W: [3]www.ombudsman.org.uk

 

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J Roberts left an annotation ()

‘with Angharad Jackson, our head of Information Assurance (IA), later in the week. The IA team have seen massive increases in FOI/SAR requests (up over 70% on the same period last year) and just fou complainants are responsible for 30% of these.'

It is interesting that FOI/SAR requesters are referred to as 'complainants'.