Salesforce Integrated Telephony

Lucy Schofield made this Rhyddid Gwybodaeth request to National Citizen Service Trust

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Roedd y cais yn llwyddiannus.

Dear FOI Team,

I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the contract below.

Salesforce Integrated Telephony:
http://ted.europa.eu/udl?uri=TED:NOTICE:...

The details we require are:
• What are the contractual performance KPI's for this contract?
• Suppliers who applied for inclusion on each framework/contract and were successful & not successful at the PQQ & ITT stages
• Actual spend on this contract/framework (and any sub lots), from the start of the contract to the current date
• Start date & duration of framework/contract?
• Could you please provide a copy of the service/product specification given to all bidders for when this contract was last advertised?
• Is there an extension clause in the framework(s)/contract(s) and, if so, the duration of the extension?
• Has a decision been made yet on whether the framework(s)/contract(s) are being either extended or renewed?
• Who is the senior officer (outside of procurement) responsible for this contract?

Thank you for your help.

Yours sincerely,
Linda Stevens

NCS FoI, National Citizen Service Trust

Email : [1][FOI #860459 email]

Ref No: FOI55

Dear Linda Stevens,

Thank you for your email requesting the following information:

I would be most grateful if you would provide me, under the Freedom of
Information Act, details in respect to the contract below.

Salesforce Integrated Telephony:

[2]http://ted.europa.eu/udl?uri=TED:NOTICE:...

The details we require are:

• What are the contractual performance KPI's for this contract?

• Suppliers who applied for inclusion on each framework/contract and were
successful & not successful at the PQQ & ITT stages

• Actual spend on this contract/framework (and any sub lots), from the
start of the contract to the current date

• Start date & duration of framework/contract?

• Could you please provide a copy of the service/product specification
given to all bidders for when this contract was last advertised?

• Is there an extension clause in the framework(s)/contract(s) and, if so,
the duration of the extension?

• Has a decision been made yet on whether the framework(s)/contract(s) are
being either extended or renewed?

• Who is the senior officer (outside of procurement) responsible for this
contract?

Thank you for your help.

We are treating your correspondence as a request for information under the
Freedom of Information Act 2000. You should expect to receive a response
to your request within 20 working days from the day when your request was
originally received, which would be Wednesday 8th June. This deadline may
be extended if an exemption is applied in line with the act, however we
will inform you if this is the case before the original deadline. 

If you have any queries about this request do not hesitate to contact us.
Please remember to quote the reference number above in any future
communications. 

Kind Regards,

NCS FOI Team 

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NCS FoI, National Citizen Service Trust

1 Atodiad

Dear Linda,

Please find enclosed a response to your Freedom of Information request
dated 9th May 2022.

Response

What are the contractual performance KPI's for this contract?

No KPIs were provided for this type of contract. 

Suppliers who applied for inclusion on each framework/contract and were
successful & not successful at the PQQ & ITT stages

National Citizen Service Trust (NCST) received 50 expressions of interest,
24 suppliers submitted a PQQ(SQ), we received 9 tender responses, the
successful bidder was New Voice Media. 

 

NCST considers that the information that you have requested in relation to
the names of the unsuccessful applicants at PQQ and ITT stages falls under
the exemption at Section 43(2) of the Freedom of Information
2000(FOIA). NCST is withholding this information on the basis that
disclosing the names of the suppliers would be likely to prejudice or harm
the commercial interests of both the suppliers and NCST.

 

Disclosing the names of unsuccessful bidders could damage the bidders’
commercial reputations and in turn could deter suppliers from competing in
public tenders, if there is a risk that an unsuccessful bid could become
public knowledge. In turn, NCST might be left with fewer suppliers and
therefore be less able to secure best value for public money. 

Section 43(2) of FOIA  is a qualified exemption, which means that NCST is
required to consider the public interest when the Section 43(2) exemption
is engaged. NCST therefore has to decide whether the balance of the public
interest in maintaining the exemption outweighs that of disclosing the
information. In favour of disclosure, NCST notes that there is a strong
case for openness and transparency in the affairs of public bodies,
especially in relation to public spending. In favour of withholding the
information, NCST notes that the disclosure of such information may cause
unwarranted reputational damage to those suppliers who were unsuccessful
in their bids, which may in turn damage their commercial interests through
loss of trade. 

Given that the unsuccessful bidders will not be supplying services to
NCST, and therefore the release of their names will not be relevant to
issues over public spending or transparency, NCST considers that the
public interest lies in favour of withholding the information. In NCST’s
view there is no public interest in releasing names of suppliers who will
not be contracting with NCST, which is set against the backdrop of
potential unwarranted reputational damage to those unsuccessful
suppliers. 

There is also, in NCST’s view, a risk that if suppliers knew their lack of
success in winning a tender would be made public, they may decide not to
bid at all. This might in turn narrow the pool of suppliers and prevent
NCST, as a public body, from being able to obtain the best value for
public money. In addition, NCST has ensured transparency and fairness in
the procurement process as far as possible by publishing as much
information as it considers appropriate, including the names of successful
bidders and details of the evaluation criteria as part of the tender
process. 

Actual spend on this contract/framework (and any sub lots), from the start
of the contract to the current date

The total spend on the contract over its lifetime is £1,562,840.40

Start date & duration of framework/contract?

The start date was 01/08/2020 and ends on 31/10/2022, with an option to
extend by a further 2 year term.

Could you please provide a copy of the service/product specification given
to all bidders for when this contract was last advertised?

Please find a copy of the specification attached to this email.

Is there an extension clause in the framework(s)/contract(s) and, if so,
the duration of the extension?

As detailed in the contract notice, there is a two year option to extend.

Has a decision been made yet on whether the framework(s)/contract(s) are
being either extended or renewed?

No decision has been made yet.

Who is the senior officer (outside of procurement) responsible for this
contract?

The Executive Director - Digital and Technology is responsible for this
contract.

Next Steps

We hope the above response is clear. If you have any further queries
please do not hesitate to contact us on this email address.

NCS Trust is committed to making information available under the Freedom
Of Information Act 2000 and to ensuring that the service it provides for
those wishing to gain access to information is simple, efficient and
effective. If you feel the service you have received does not meet the
legislative requirements please write, giving details of your complaint,
by email to "[1][National Citizen Service Trust request email]".

Your complaint will be fully investigated and treated confidentially by
NCS Trust. If your complaint is about a response to a request for
information, it will be dealt with by a member of staff at NCS Trust who
was not involved in the original decision. An initial response will be
made within 5 working days of receipt of the complaint. A full
investigation and any decision will be made and conveyed to you within 20
working days. If we are unable to deal with your complaint within this
timeframe we will inform you and let you know the reason for the delay.

 

If your complaint is upheld you will be notified of what action will be
taken. If the complaint is not upheld you will be given a reason for the
decision. 

If NCS Trust does not deal with your complaint to your satisfaction, you
are entitled to refer your complaint to:

 

The Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

[2]www.ico.org.uk

 Yours sincerely,   

 

The NCS Trust Freedom Of Information Team

[3][National Citizen Service Trust request email]

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