Rostering Software System

The request was partially successful.

Dear Royal Borough of Kensington and Chelsea,

Under FOI please provide the following information relating to how the council rosters its staff.

• Does the council currently use rostering software?
• Please state the name(s) of all rostering software used, split by the following departments. Where no rostering software is used, please explain how these staff are rostered: a. Adult Services, b. Reablement Team c. Children Services, d. Education, e. Environmental, e. Other (please specify)
• Does the council store its rostering data on its own servers or in the Cloud? Again please provide this information for each of the following staffing groups: a. Adult Services, b. Reablement Team c. Children Services, d. Education, e. Environmental, e. Other (please specify)
• What other rostering systems are used by the council? Please state the names of any providers used and what they are used for
• Please provide details of contract duration and when they expire

Thank you for the time spent in dealing with this request. If you have any questions please don’t hesitate to contact me.

Yours faithfully,

Amie Gardner

Freedom of Information: CP-ICT: RBKC, Royal Borough of Kensington and Chelsea

Dear Ms. Gardner

 

FREEDOM OF INFORMATION ACT REQUEST REF: 2017-1669

                                                                
                               

I am writing to confirm that we received your information request on 30
October 2017. For your information and future communications your request
has been allocated the reference number FOI2017-1669. Please quote this
reference in any future correspondence.

 

We will consider your request and respond in accordance with the
requirements of the Freedom of Information Act 2000. Our duty is to
respond promptly or at least within 20 working days.

 

Yours sincerely

 

Robin Yu

Information Governance and Management Officer

Shared ICT Service

The Royal Borough of Kensington and Chelsea

The Town Hall, Hornton Street, London W8 7NX

Tel: 020 7938 8226

 

Email: [1][email address] | Website: [2]http://www.rbkc.gov.uk

 

 

Yu, Robin: CP-ICT: RBKC, Royal Borough of Kensington and Chelsea

Dear Ms. Gardner,

 

Thank you for your request.

 

Could you assist us by clarifying some of the information you can have
asked for please:

 

a) Adult Services – are you asking about specific ASC staff such as social
workers for example?

c) Children’s Services – same as above

d) Education – as above

e) Environmental – are you referring to Environmental Health? This is a
large department that encompasses things such as Trading Standards, Noise
& Nuisance, Food Safety, Pest Control amongst others – could you specify
which team you are referring to?

 

Please note that your request is on hold until clarification is received.

 

Yours sincerely

 

Robin Yu

Information Governance and Management Officer

Shared ICT Service

The Royal Borough of Kensington and Chelsea

The Town Hall, Hornton Street, London W8 7NX

Tel: 020 7938 8226

 

Email: [1][email address] | Website: [2]http://www.rbkc.gov.uk

 

 

Dear Robin,

Please see below the our responses as requested.

Could you assist us by clarifying some of the information you can have
asked for please:

a) Adult Services – are you asking about specific ASC staff such as social
workers for example? Specifically Care Professionals involved in delivery of Adult Care

b) Children’s Services – Specifically Care Professionals involved in delivery of Child Care

d) Education – Rostering of teaching staff

e) Environmental –
Trading Standards
Noise and & Nuisance
Food Safety
Pest Control

Yours sincerely,

Amie Gardner

Yu, Robin: CP-ICT: RBKC, Royal Borough of Kensington and Chelsea

Dear Ms. Gardner

 

FREEDOM OF INFORMATION REQUEST REF: 2017-1669

 

I am responding to your request under the Freedom of Information Act 2000,
which we received on 30 October 2017, for information held by the Council.
Your request is as follows:

 

•        Does the council currently use rostering software?

•        Please state the name(s) of all rostering software used, split by
the following departments.  Where no rostering software is used, please
explain how these staff are rostered:  a. Adult Services, b. Reablement
Team c. Children Services, d. Education, e. Environmental, e. Other
(please specify)

•        Does the council store its rostering data on its own servers or
in the Cloud? Again please provide this information for each of the
following staffing groups:  a. Adult Services, b. Reablement Team c.
Children Services, d. Education, e. Environmental, e. Other (please
specify)

•        What other rostering systems are used by the council?   Please
state the names of any providers used and what they are used for

•        Please provide details of contract duration and when they expire

 

Children’s Services/Educational – do not use rostering software

 

Environmental Health:

 

Noise – Excel spreadsheets

Pest Control – A combination of Outlook and a booking system which is
attached to the Department’s database called Acolaid.

Food Team – Excel spreadsheets

Trading Standards – Outlook and a white board

 

Adult Social Care/Reablement:

 

Reablement service use Ezi roster for scheduling the staff work. The
provider is Ezitracker and it is a rolling one year contract.

 

Complaints

 

I trust this has satisfied your request. Should you be unhappy with the
handling of your request, the Council has an internal complaints process
for handling FOIA complaints. Complaints are reviewed by the Chief
Solicitor and Monitoring Officer or her nominee. A form is available from
our website to lodge your complaint
[1]http://www.rbkc.gov.uk/councilanddemocra...
Please contact us if you do not have website access and we can provide you
with a copy of the form. Following this review, should you still be
unhappy with how your information request has been handled, you have a
further right to appeal to the Information Commissioner who is responsible
for ensuring compliance with FOIA.  

 

Yours sincerely

 

Robin Yu

Information Governance and Management Officer

Shared ICT Service

The Royal Borough of Kensington and Chelsea

The Town Hall, Hornton Street, London W8 7NX

Tel: 020 7938 8226

 

Email: [2][email address] | Website: [3]http://www.rbkc.gov.uk

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