Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywGale Livingston Campbell mewngofnodwch a gadael i bawb wybod.

Roots growing into pipes under public road

Gale Livingston Campbell made this Rheoliadau Gwybodaeth Amgylcheddol request to Thames Water
You only have a right in law to access information about the environment from this authority

We're waiting for Gale Livingston Campbell to read a recent response and update the status.

Gale Livingston Campbell

Dear Thames Water,

Can you please supply me with a list showing all the occasions when a tree root blockages has been attended by Thames Water to clear / repair over the past 10 years on divinity road, oxford OX4. I ask because this blocked section of the drain causes my drains / toilets to overflow despite Thames Water promising to clear the roots.

Yours faithfully,

Gale Campbell

EIR Requests, Thames Water

Thank you for contacting Thames Water.  This inbox is for EIR requests
which we aim to respond to within 20 working days.  We may contact you
with any questions we have on your request and if we are unable to
complete your request within 20 days, we will contact you to agree a new
timescale.

 

If you wish to contact us in the meantime, please email
[Thames Water request email]  and make sure you refer to your original
request.

Visit us online www.thameswater.co.uk , follow us on twitter
www.twitter.com/thameswater or find us on www.facebook.com/thameswater.
We’re happy to help you 24/7.

Thames Water Limited (company number 2366623) and Thames Water Utilities
Limited (company number 2366661) are companies registered in England and
Wales, both are registered at Clearwater Court, Vastern Road, Reading,
Berkshire RG1 8DB. This email is confidential and is intended only for the
use of the person it was sent to. Any views or opinions in this email are
those of the author and don’t necessarily represent those of Thames Water
Limited or its subsidiaries. If you aren’t the intended recipient of this
email, please don’t copy, use, forward or disclose its contents to any
other person – please destroy and delete the message and any attachments
from your system.

EIR Requests, Thames Water

1 Atodiad

Thames Water Utilities Limited
EIR Requests
Clearwater Court
Vastern Road
Reading
Berkshire
RG1 8DB

Telephone:  0800 0093805
Email: [1][email address] 

20 December 2019

Our Ref: EIR-19-20-215

Environmental Information Request
Dear Ms Campbell

 

Thank you for your environmental information request. Please find our
response to your questions below.

 

“Can you please supply me with a list showing all the occasions when a
tree root blockages has been attended by Thames Water to clear / repair
over the past 10 years on divinity road, oxford OX4. I ask because this
blocked section of the drain causes my drains / toilets to overflow
despite Thames Water promising to clear the roots”.

 

Our Response

 

Please find attached a spreadsheet entitled EIR 19-20-215 Vistec Search
Spreadsheet redacted, which contains all blockages information for
Divinity Road for the period 2009-2019.

 

We have removed parts of the documents which involve the disclosure of
third party details such as employee and service provider’s personal data,
which are exempt under the Data Protection Act 2018.

 

Internal Review

 

If you feel that we have not dealt with your request for environmental
information properly, you can ask us to reconsider our response. Your
complaint must be made in writing and will need to be made no later than
40 working days after you receive our original response.

 

We will carry out an ‘Internal review’ of your complaint to decide whether
we have complied with the requirements set out in the Environmental
Information Regulations 2004. We will inform you of the outcome of our
internal review as soon as possible, and no later than 40 working days
after receiving the complaint.

 

Disclaimer:

 

The information provided with this letter is taken from the information we
hold on our records as at the date indicated. We cannot guarantee the
accuracy of this information and it should not be relied on for any
purpose.

 

Under the Regulations, Thames Water has a duty to individuals requesting
information to make that information available on request and in the
format requested, and must comply with this duty, unless one of the
exceptions contained within the Regulations applies.

 

On this occasion, as the time (chargeable under our published charging
regime) taken to prepare the response has fallen under our minimum limit
for charging, we have waived the fee; We reserve the right to charge in
accordance with the fees published on our web site for any future
requests.

 

For more information about our interim charges scheme please click
[2]here.

 

Should you have any questions, please don’t hesitate to contact me.

 

 

Yours sincerely

 

 

Paul Bridgens

Data Protection Advisor

Group Legal & Data Protection Team

 

 

Attachment:

 

·         EIR 19-20-215 Vistec Search Spreadsheet redacted.

 

 

 

Visit us online www.thameswater.co.uk , follow us on twitter
www.twitter.com/thameswater or find us on www.facebook.com/thameswater.
We’re happy to help you 24/7.

Thames Water Limited (company number 2366623) and Thames Water Utilities
Limited (company number 2366661) are companies registered in England and
Wales, both are registered at Clearwater Court, Vastern Road, Reading,
Berkshire RG1 8DB. This email is confidential and is intended only for the
use of the person it was sent to. Any views or opinions in this email are
those of the author and don’t necessarily represent those of Thames Water
Limited or its subsidiaries. If you aren’t the intended recipient of this
email, please don’t copy, use, forward or disclose its contents to any
other person – please destroy and delete the message and any attachments
from your system.

References

Visible links
1. mailto:[email address]
2. https://corporate.thameswater.co.uk/abou...

Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywGale Livingston Campbell mewngofnodwch a gadael i bawb wybod.