Review of complaints system
Owen Stevens made this Rhyddid Gwybodaeth request to Adran Gwaith a Phensiynau
Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.
Dear Department for Work and Pensions,
This PQ states that the effectiveness of changes made to the DWP complaints process as a result of the pandemic (including triaging complaints giving priority to vulnerable customers who may be at risk, and those with benefit payment issues) will be reviewed as part of an ongoing review of complaints effectiveness: https://questions-statements.parliament....
Please provide documents showing the results (e.g. a final report following the completion of a review) of the review of the changes made during the pandemic and of the review of the complaints system overall.
In a previous response (FOI2021/21524) I was told that, as of 7 April 2021, the review had not been completed. If the review has still not been completed then please make this clear and tell me whether there is an expected end date for the review and, if so, when this is expected.
This is an automated confirmation that your request for information has
been received by the DWP FOI mailbox.
If your email is a valid Freedom of Information request, as per Section 8
of the FOI Act 2000, you can normally expect a response within 20 working
Please note that email FOI responses will be issued from
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.
Should you have any further queries in connection with this request please
Information on the Department for Work and Pensions can be accessed on
gov.uk here - http://www.gov.uk/dwp
1. mailto:[email address]
Dear Owen Stevens,
I am writing in response to your request for information, received 7th
DWP Central FoI Team
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.Donate Now