Response to a voice note message

The request was partially successful.

Dear South East Coast Ambulance Service NHS Foundation Trust,

On the 8th April South East Coast Ambulance Service NHS Foundation Trust released a statement on twitter that stated "We are aware of a voice message being shared currently on social media regarding the ambulance response to coronavirus. The alarmist information being shared in the message is not correct. We would urge people to disregard the message and not share it further."

Please could you provide details on the actions taken from yourselves regarding this message within the first 24 hours?

Please can you confirm if any meetings between yourselves and Public Health England had taken place in the 48 hours prior to the release of this message?

Can you confirm if a member of staff from the trust was the origin of this voice message and if any action has been taken regarding this?

Yours faithfully,

[Name Removed]

Freedom of Information, South East Coast Ambulance Service NHS Foundation Trust

Thank you for your enquiry under the Freedom of Information Act 2000
(FOIA).

Please accept this email as a formal acknowledgement of receipt of your
enquiry under the FOIA. Unless we need to contact you for further
information, your request is being handled and we aim to provide a
response within 20 working days. However, there may be a delay in you
receiving a full response due the current COVID-19 position.

If I can do anything else to help, please feel free to contact
[email address]

Kindly note that any enquiries relating to Police, Coroners or Solicitors
must be directed as per information available on our website. Please see
the following link:

http://www.secamb.nhs.uk/contact_us.aspx

Kind Regards
Freedom Of Information Coordinator

Dear South East Coast Ambulance Service NHS Foundation Trust,

Please can you provide a timeline for this request

Yours faithfully,

[Name Removed]

Freedom of Information, South East Coast Ambulance Service NHS Foundation Trust

1 Attachment

Good Morning,

I write with reference to your FOI request and acknowledge that this has
now breached.

I would like to inform you this is still receiving our attention and we
hope to have a full response available to you soon.

Should you wish to lodge a formal complaint then please find below details
of our trust complaints team who can be contacted by the following email
address [1][email address]

We apologise for any inconvenience caused.

 

 

Freedom of Information Coordinator

South East Coast Ambulance Service NHS Foundation Trust

Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG

 

[2]https://secamb.sharepoint.com/sites/intr...

 

References

Visible links
1. mailto:[email address]

Freedom of Information, South East Coast Ambulance Service NHS Foundation Trust

2 Attachments

Hi [name removed],

 

Thank you for your email today.

 

We are currently working on your FOI request and aiming to get it done by
Friday the 22nd May.

 

We really appreciate your patience and do apologies for the delay.

 

In the meantime if you have any questions or concerns please do not
hesitate to get in touch with me.

 

 

Many Thanks,

 

Shams Iftikhar

Freedom Of Information CoOrdinator

South East Coast Ambulance NHS Foundation Trust

Switchboard: 0300 123 0999 

Trust Headquarters, Nexus House, Gatwick Road, Crawley,

Sussex, RH10 9BG (For sat nav use RH10 9AX)

 

Please note that due to the current COVID-19 position there may be a delay
with the Trust responding to Freedom of Information Requests. However, we
will endeavour to process requests in line with statutory timeframes and
as quickly as possible.  

 

Aspiring to be better today and even better tomorrow for our people and
our patients

 

[1]cid:ffc4a216-8753-43b2-a40f-0b585e756764

[2]cid:image004.png@01D6011E.94AF6E60

 

 

References

Visible links

Freedom of Information, South East Coast Ambulance Service NHS Foundation Trust

3 Attachments

Dear [name removed],

 

Following your recent FOI request, please find attached a full and final
response.

 

If we can be of any further assistance then please do not hesitate to
contact us.

 

 

Many Thanks,

 

Shams Iftikhar

Freedom Of Information CoOrdinator

South East Coast Ambulance NHS Foundation Trust

Email: [1][email address]

Switchboard: 0300 123 0999 Extension: 53040/ Mobile: 07464538216

Trust Headquarters, Nexus House, Gatwick Road, Crawley,

Sussex, RH10 9BG (For sat nav use RH10 9AX)

 

Please note that due to the current COVID-19 position there may be a delay
with the Trust responding to Freedom of Information Requests. However, we
will endeavour to process requests in line with statutory timeframes and
as quickly as possible.  

 

Aspiring to be better today and even better tomorrow for our people and
our patients

 

[2]cid:ffc4a216-8753-43b2-a40f-0b585e756764

[3]cid:image004.png@01D6011E.94AF6E60

 

 

References

Visible links
1. mailto:[email address]