Request for information used in determining LTW's cycling policy

Paul Gannon made this Rhyddid Gwybodaeth request to London TravelWatch

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear London TravelWatch,

Please supply copies of the documents, reports, minutes, memos, emails and other information commissioned and research carried out by LTW as well as LTW's documents used to evaluate and interpret the research carried out by others in determining LTW's policy on cycling, as described in the report itself: "We commission and carry out research, and evaluate and interpret the research carried out by others, to ensure that our work is based on the best possible evidence."

Thank you,

Yours faithfully,

Paul Gannon

noreply address, London TravelWatch

|  |
| |
|  |
| Thank you for contacting London TravelWatch. |
| |
|Please read this document carefully as it will advise you how your case |
| will be handled. |
| |
| London TravelWatch is not part of Transport for London or any rail |
| operator. We cannot give real time travel information. |
| |
|  Please follow this [1]link for the contact details for all operators |
| |
|   |
| 1.|You have contacted us because you have made a written complaint to |
| |the transport operator but are unsatisfied with the response.  If we|
| |think we can help, we will appeal to the relevant operator within 5 |
| |working days. We need all copies of the correspondence between |
| |yourself and the operator, so if you haven’t done this already, |
| |please send them to us. |
| | |
| |  |
| | |
| |London TravelWatch is keen to review appeals from passengers who are|
| |unsatisfied with the transport operators response to their |
| |complaint. |
| | |
| |  |
| 2.|If you have sent your complaint to the transport operator, please |
| |allow them up to 20 working days to respond.  If you experience |
| |further extended delay, please let us know. |
| 3.|The transport operator must have the opportunity to respond to your |
| |complaint in writing before London TravelWatch can review your case.|
| |Please follow this [2]link for the contact details for all |
| |operators.  Please contact us if you are unhappy with the response |
| |you subsequently receive. |
| | |
| |  |
| 4.|If your  appeal is outside of our geographical remit, you need take |
| |no further action.  London TravelWatch will forward your complaint |
| |to our sister company, Transport Focus, who will contact you |
| |shortly.  Transport Focus telephone number is 0300 123 2350. |
| 5.|If you have copied us in to a complaint or are still in |
| |communication with the transport operator, we encourage you to come |
| |back to us if the operator does not respond or if you are unhappy |
| |with the response. |
|  |
|NB: Your details and a copy of your complaint will be shared with the |
|operator.  If you do not want us to do this please let us know |
|immediately.  This may mean that we cannot take your complaint forward |
|meaningfully. |
|Further information can be found on our website at |
|[3] |


Visible links

Sharon Malley, London TravelWatch

Dear Mr Gannon

Thank you for your request. We hope to respond as soon as possible.

Sharon Malley
Executive Assistant

dangos adrannau a ddyfynnir

Sharon Malley, London TravelWatch

Dear Mr Gannon

I am writing in relation to your Freedom of Information request, in which you seek details of our analysis of background information in the preparation of our cycling report.

Your request is extremely broad as it includes both the research we have commissioned as well as all the documents we have ever used when evaluating general cycling research. Section 12 of the Freedom of Information Act 2000 allows us to refuse to disclose information if it would take longer than 18 hours to determine whether we hold the information and then retrieve it from our systems and library. We estimate that it would take in excess of 18 hours to find and retrieve all the documents, reports, minutes, memos and emails we have used when evaluating research on cycling.

However, we would like to comply with the spirit of the Act and can provide you with information about the research that we used when determining our policy on cycling. The most important of the external research we used has been:

i) A synthesis of cycling infrastructure published by the Road Safety Observatory: Cycling infrastructure
ii) Road safety and perceived risk of cycle facilities in Copenhagen:
iii) Professor Ruth Oldenziel’s book on her research: Cycling Cities, available at: (The author presented her work to the Board in November 2016)*
iv) Simon Christmas’s research on behalf of the DfT: Cycling, Safety and Sharing the Road: Qualitative Research with Cyclists and Other Road Users: *
v) Start Active, Stay Active: A report on physical activity from the four home countries’ Chief Medical Officers
vii) London TravelWatch’s Cycling in London, 2009:
viii) TfL’s international best practice reports:
ix) TfL’s Attitude to cycling survey, 2016:
xi) Pedal cyclist collisions and casualties in Greater London:
xiii) TfL’s research of cycling potential in London:

*Officers have also met with the author and discussed her findings.

In addition, London TravelWatch has hosted a seminar on cycling in cities.


i) TfLs London Cycle Design Standards. The latest of is available online at:
ii) Statistical report:
iii) TfL streets performance reports:
iv) The Census:
v) DfT survey of cycling, walking:
vi) London’s Road safety Plan to 2020:
vii) The DfT’s cycle infrastructure guidance:
viii) TfL’s Road safety plan to 2020:
ix) TfL’s road safety statistics reports:
x) the 1997 London government Cycling Strategy for London
xi) TfL’s 2003, Creating a chain reaction
xii) TfL’s: 2010, Cycling Revolution
xiii) The Mayor’s 2013. Vision for Cycling in London
xiv) A summary of Arriva Denmark’s research into bus stops and cycle lane collisions (previously sent to Mr Gannon) is available in our recent Cycling in London report, Appendix G.
xv) We have had sight of a near-final version of TRL’s bus stop bypass study. This was commissioned by TfL, but has not been published by them. Mr Gannon should contact TfL.

Reports to London TravelWatch board

i) Presentation to the board, 2012,
ii) Cycle Superhighways April 2013,
iii) Update to the Board, September 2014:
iv) Response to superhighway consultations, November 2014:
v) Scheme of delegation, December 2014, Board paper:
vi) Cycling safety, January 2015:
vii) TfL’s annual statistical reports:


i) Interview with the Deputy Mayor for Transport as part of the City Lab 2015 conference, 18 to 20 October: How to keep Cities moving: 15 minutes in.
ii) Response to Assembly member at mayor’s question time:

Primary research and policy development

We are unable to commission much primary research as we are a small organisation with a small budget. We have, however, been able to commission one piece of cycling-related research. We commissioned a mapping company to map 15 minute walking and cycling isochrones around zone 5 and 6 stations. This was because we want to make the case that most residents in outer London live within a 15 minute cycle ride of at least one outer London station and that there should be more done to enable and promote linked cycle and rail trips. The output of this is available following the link:

We also commissioned research into travel poverty in outer London. One of the recommendations was to enable and encourage linked cycle and rail trips from outer London:

Our Board members, who are appointed by the London Assembly, are responsible for deciding London TravelWatch policy. Our Board has always included regular cyclists, including our previous Deputy Chair, our present chair and another current member. A previous board member was a certified cycle instructor. When developing policy, members draw upon their own experiences as well as the findings of research and evidence from users. For example, the development of our 2009 Cycling in London report was led by two members particularly interested in cycling and walking. Members undertook independent discussions with cycling stakeholders as well as a survey of stakeholders’ priorities, including cycling groups and local government cycling officers.

Policy is also developed following consultation with stakeholders, either individually or as part of wider meetings. Sometimes these are our public meetings where topics are debated, sometimes we are invited to meet with others in industry workshops or other settings. We have met TfL officers and officers from all of the mini-Holland boroughs.

I hope this reply answers your question. Please let me know if I can assist you further.

Yours sincerely

Sharon Malley

dangos adrannau a ddyfynnir