Request for information on provision of services

A.G Emmanuel made this Rhyddid Gwybodaeth request to Sanctuary Housing

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Gwrthodwyd y cais gan Sanctuary Housing.

Dear Sanctuary Housing,

I’d like to request some information in regards to the following services.
Listed Services:
a) Laundry equipment supply, maintenance and install.
b) Catering equipment supply, maintenance and install.
c) Fire equipment supply, maintenance and install and provision of Fire Risk Assessments / consultancy.
d) HVAC equipment supply, maintenance and install.
e) Cleaning supplies in regards to laundry detergents, laundry disinfectants, room disinfection solutions
 Request for information on the following:
1)Please confirm your annual spend for the listed services showing a breakdown of contract value and any additional ad-hoc spend for the previous 3 years.
i) Please highlight any credits received or cost deductions made due to poor service for the duration of the contract.

2) Please confirm where services have been won through a tender or bid process or awarded via framework.
i)  Please confirm all suppliers who competed and their scoring following evaluation.
ii)  Please provide a copy of the winning submission and contract in place.
iii) Please confirm the expected retender date.
iv) Please confirm the portal or tender forum you advertise/promote such works through.

3) Please confirm the SLA Levels in place for the listed services.
i) Please confirm the SLA Levels reached by current suppliers for the listed services.

4) Please provide your most recent asset list for the above services.

5) Please confirm the name and contact details of the person responsible for procurement of the above services.

Yours faithfully,

A.G Emmanuel

Contact Us, Sanctuary Housing

Good afternoon,

Thank you for your email,

In order to assist further with your query could you please provide the following?

• The full address of your property.
• Your full name.
• Your date of birth.
• Your contact telephone number.

I await your response.

Kind Regards

Naomi Dawson
Customer Service Officer

Sanctuary Housing Services
Customer Service Centre (Housing)
160 Francis Street,Hull, HU2 8DT
Tel:0800 131 3348 (landline) or 0300 123 3511 (mobile)
Working Hours: 4 on 4 off shift between 8am and 8pm.

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Dear Sanctuary Housing,
Thank you for your timely response.
Due to the sensitivity of the requested information, I will like to send my details privately.
Kindly provide your email address, I am happy to provide the required information.

Yours sincerely,

A.G Emmanuel

Contact Us, Sanctuary Housing

Good Afternoon

Thank you for your email.

We are unable to provide individual email addresses, therefore please reply to this email with the details requested and we will try to assist you.

Kind regards

Maureen Porter
Customer Service Officer

Sanctuary Housing Services Ltd
Customer Service Centre ( Housing)
160 Francis Street Hull, HU2 8DT
Tel- 08001313348

Sanctuary Housing Services Ltd is part of the Sanctuary Group

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