Request for information on provision of services

A.G Emmanuel made this Rhyddid Gwybodaeth request to Norfolk Constabulary

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Roedd y cais yn rhannol lwyddiannus.

Dear Norfolk Constabulary,
I’d like to request some information in regards to the following services.

Listed Services:
a) Laundry equipment supply, maintenance and install.
b) Catering equipment supply, maintenance and install.
c) Fire equipment supply, maintenance and install and provision of Fire Risk Assessments / consultancy.
d) HVAC equipment supply, maintenance and install.
e) Cleaning supplies in regards to laundry detergents, laundry disinfectants, room disinfection solutions

Request for information on the following:
1)Please confirm your annual spend for the listed services showing a breakdown of contract value and any additional ad-hoc spend for the previous 3 years.
i) Please highlight any credits received or cost deductions made due to poor service for the duration of the contract.

2) Please confirm where services have been won through a tender or bid process or awarded via framework.
i) Please confirm all suppliers who competed and their scoring following evaluation.
ii) Please provide a copy of the winning submission and contract in place.
iii) Please confirm the expected retender date.
iv) Please confirm the portal or tender forum you advertise/promote such works through.

3) Please confirm the SLA Levels in place for the listed services.
i) Please confirm the SLA Levels reached by current suppliers for the listed services.

4) Please provide your most recent asset list for the above services.

5) Please confirm the name and contact details of the person responsible for procurement of the above services.

Yours faithfully,

A.G Emmanuel

Freedom Of Information (Norfolk), Norfolk Constabulary

During the Coronavirus (COVID-19) pandemic our practices may not meet our usual response times and it may take longer for us to respond to your requests. We will continue to work normally as far as we can, but, as the situation continues to develop, the focus of the team may need to be diverted to the most important aspects of work, which may place unavoidable strain on our resources that we cannot avoid.
Due to the current volume of work, we are unable to provide individual responses regarding updates on requests. We ask that you please bare with us during this extraordinary period and we will endeavour to provide final disclosures to you as soon as possible.

Freedom Of Information (Norfolk), Norfolk Constabulary

Dear A.G Emmanuel,

Our Ref: FOI 000078/21

Please accept this email as confirmation that your request for information has been received. Your request will now be considered and you will receive a response within the statutory timescale of 20 working days as defined by the Act, subject to the information not being exempt or containing a reference to a third party.

We aim to provide you with a response by 04/02/2021.

Please note that although every effort will be made to ensure a response is provided within statutory deadlines, due to current circumstances delays may be unavoidable. We apologise for any inconvenience and will endeavour to process your request as quickly as is practicable

A full copy of the Freedom of Information legislation is available online via the website:

Should you need to discuss this further please contact us on the details above.

I would like to take this opportunity to thank you for your interest in Norfolk Constabulary.

Yours sincerely,

Jessica Knights
Freedom of Information Researcher
Norfolk Constabulary
OCC, Jubilee House,  Falconer's Chase,
Wymondham, Norfolk, NR18 0WW.
Tel:  01953 425699 x 2804

dangos adrannau a ddyfynnir

Freedom Of Information (Norfolk), Norfolk Constabulary

1 Atodiad

4^th February 2021


Dear A G Emmanuel,     


Our Ref: FOI 000078/21


Please find a PDF document attached in response to your request for
information from Norfolk Constabulary.


This is to inform you that all information relating to your request has
been collated and my response is attached.  This request is now complete
and shall be closed immediately.


Should any further information be requested regarding this topic, a
separate request will need to be submitted.


I would like to take this opportunity to thank you for your interest in
Norfolk Constabulary.


Yours sincerely,



|Amanda Gibson |
|Freedom of Information Decision Maker |
|Norfolk Constabulary |
|OCC, Jubilee House,  Falconer's Chase, |
|Wymondham, Norfolk, NR18 0WW. |
| |
|Tel:  01953 425699 x 2803 |
| |
|[mobile number] |
| |
|[1] |




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