Dear Charnwood Borough Council,
I’d like to request some information in regards to the following services.
Listed Services:
a) Laundry equipment supply, maintenance and install.
b) Fire equipment supply, maintenance and install and provision of Fire Risk Assessments / consultancy.
c) HVAC equipment supply, maintenance and install.
d) Catering equipment, maintenance and install.

1)Please confirm your annual spend for the listed services showing a breakdown of contract value and any additional ad-hoc spend for the previous 3 years.

2) Please confirm where services have been won through a tender or bid process or awarded via framework.
i) Please confirm the incumbent supplier and expected retender date.
ii) Please confirm the portal or tender forum you advertise/promote such works through.

3) Please confirm the name and contact details of the person responsible for procurement of the above services.

Yours faithfully,

A.G Emmanuel, Charnwood Borough Council

Thank you for your information request which is acknowledged.
Your request is being considered and you should receive our response within 20 working days, from the date the Council received your request.

I have set out below further information regarding the Freedom of Information Act for your information.

If you have any questions or concerns please contact me.

Yours sincerely
Customer Experience Team
Charnwood Borough Council
e-mail [Charnwood Borough Council request email]
Tel 01509 634711

The Freedom of Information Act (the Act) gives the public a right of access to information held in recorded form by a public authority. It does not require authorities to create new information or find the answer to a question from staff who may happen to know it. The Council is also required to consider any information released under the Act as if it were being released to the world at large.

The Council will provide the information requested wherever possible, however the Act does set out a number of exemptions that may prevent release of the information to you. If any of the exemptions do apply to the information that you have requested we will not be able to supply it. You will be notified if this is the case with the reasons why we are claiming an exemption and your rights to complain and appeal the decision.

In certain circumstances, the Council may charge a fee to provide the information requested, to cover costs if photocopying and postage for example. If a fee is payable we will inform you of this and you must pay the fee before the information request can be processed further – the 20 working day timetable is suspended until receipt of the fee. The Act also sets out the amount of work that the Council can be required to undertake. If this limit is estimated to be exceeded by your request we can refuse to process the request. If your request exceeds this limit, we will let you know.

If any of the information requested concerns a third party they may be consulted prior to taking a decision whether to release the information to you or not.

We will aim to provide the information to you in the format that you have specified. If you require an alternative format please let me know. Where the format has not been specified the information will be provided by e-mail, or as a paper copy.

dangos adrannau a ddyfynnir, Charnwood Borough Council

Dear A.G. Emmanuel,


Following the above information request I am able to provide the following

All our facilities requirements are on an annual basis, so no contracts
exist just an annual order and may change year by year.

Current suppliers are listed below

Our expenditure is published online, within the transparency code -


a) Laundry equipment supply, maintenance and install.



b) Fire equipment supply, maintenance and install and provision of Fire
Risk Assessments / consultancy.

            ADT, Clymac are the system suppliers and maintenance- Fire
Safety First supply our Fire Risk Assessments


c) HVAC equipment supply, maintenance and install.

            Incentive Tec Ltd maintain our A/C units.


d) Catering equipment, maintenance and install.



3) Please confirm the name and contact details of the person responsible
for procurement of the above services.

These services sit with our Commercial Development, Asset and Leisure
directorate.  Contact details are published on our website:


If you would like to re-use the information provided, please see the
[3]re-use page on our website

If you have any questions or concerns please contact me.  I have outlined
our Freedom of Information Complaints Procedure below should you need to
make use of it.

Yours sincerely,


Megan Bilton

Data Protection and Information Security Officer

Charnwood Borough Council

[4][Charnwood Borough Council request email]

01509 634711


Charnwood Borough Council Freedom of Information and Environmental
Information complaints procedure


Informal Complaints Procedure

If you are dissatisfied with the way in which your request has been
handled please contact me, and I will try to resolve your complaint on an
informal basis within 15 working days.

If you are then still dissatisfied with the response, please follow the
formal complaints procedure below.

Formal Complaints Procedure

Put your formal complaint in writing, providing any supporting evidence,
to the Customer Experience Manager at the address noted below, who will
then investigate and respond to your complaint within 20 working days.

If the Customer Experience Manager dealt with your initial request for
information your complaint will automatically be referred to the Head of
Service and / or one of our Strategic Directors for independent

Write to: Customer Experience Manager
Charnwood Borough Council
Southfield Road
LE11 2TU
Telephone: 01509 634596
E-mail: [5][Charnwood Borough Council request email]

If you remain dissatisfied with the handling of your request or complaint,
you have a right to appeal to the Information Commissioner at:
The Information Commissioner's Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF.  Telephone: 0303 123 1113.  Website:

There is no charge for making an appeal.




dangos adrannau a ddyfynnir