Request

M Hands made this Freedom of Information request to Places for People Group Limited
This authority is not subject to FOI law, so is not legally obliged to respond (details).
This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was partially successful.

Dear Places for People Group Limited,

Your right to information applies to organisations that are covered by the FOI Act. In general, it applies to Scottish public bodies and a number of other organisations that provide public services for Scottish public bodies. This includes:

the Scottish Government
local councils
the NHS
police and fire services
universities and colleges
housing associations
and many other bodies. These organisations must comply with the FOI Act, including by responding to requests for information.

To request how many times in the last 4 years that the Housing Ombudsman has written to:-

Places for People

To request how many times in the last 4 years that the SPSO has written to:-

Castlerock Edinvar Housing Places for People

To request details of all recommendations made by the Housing Ombudsman and SPSO in the last:-

4 years
2 years

Yours faithfully,

M Hands
(Witness Marion Grace Hands)

Hay-Heddle, Laura,

Dear Ms Hands,

 

Subject: Freedom of Information Request

 

Thank you for your request for information that was received on 29
December 2020 In your request you asked for:

 

 1. To request how many times in the last 4 years that the Housing
Ombudsman has written to:-

 

Places for People

 

 2. To request how many times in the last 4 years that the SPSO has
written to:-

 

Castlerock Edinvar Housing Places for People

 

 3. Any recommendations made

 

Your request is being processed under the Freedom of Information
(Scotland) Act 2002.

 

You will receive the information requested within 20 working days unless
Castle Rock Edinvar does not hold the information, or there is a reason
for it to be withheld.  We will write to you in any event.

 

If you have any requirements regarding the format any information should
be supplied in, e.g. the language to be used, audio, large print and so
on, then please let me know.

 

If you have any queries or concerns, do not hesitate to get in touch.

 

Kind regards,

 

Laura

 

 

Laura Hay-Heddle

Business Manager                                      

Castle Rock Edinvar

1 Hay Avenue

Edinburgh

EH16 4RW

T: 0131 657 0600

M: 07483409185

F: 0131 057 0700                                         

E: [email address]
                                                    

[1]www.castlerockedinvar.co.uk

Twitter: @castlerockedin. 

Castle Rock Edinvar, a Scottish Charity, no. SC006035

 

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References

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1. http://www.castlerockedinvar.co.uk/

Hay-Heddle, Laura,

1 Attachment

Dear Ms Hands

 

Freedom of Information (Scotland) Act 2002 – Partial Release of
Information

Subject: Reports from Ombudsmen

Thank you for your request for information of 29 December 2020 which has
been processed under the terms of the Freedom of Information (Scotland)
Act 2002. Unfortunately, Castle Rock Edinvar is only able to meet part of
your request.  The information you asked for was - how many times in the
last 4 years that the Housing Ombudsman has written to Places for People;
how many times in the last 4 years that the SPSO has written to Castlerock
Edinvar Housing Association; details of all recommendations made by the
Housing Ombudsman and SPSO in the last 4 & 2 years is released to you now
in the format requested as per the below:

All Castle Rock Edinvar formal reports are accessible on the SPSO website
-

https://www.spso.org.uk/our-findings

Castle Rock Edinvar’s only report in last 4 years is a decision report –

https://www.spso.org.uk/decision-reports...

Attached spreadsheet of tracker started in 2019.

Castle Rock Edinvar does not hold the following information that you
requested:

How many times in the last 4 years that the Housing Ombudsman has written
to Places for People & any recommendations the Housing Ombudsmen have made
to Places for People. Please note that this letter constitutes a formal
notice under section 17 of the Freedom of Information (Scotland) Act 2002.

 

Your right to seek a review

If you have made a request and are unhappy with the response from us (or
have not had a response), you have the right to request a review from us.
You can do this by writing to:

Laura Hay-Heddle

Email: [email address]

Please note:

o Your request must be in a recordable format (email, letter, audio tape
etc.)
o You have 40 working days upon receipt of this letter to ask for a
review.
o You will receive a full response to your review request within 20
working days of its receipt.
o Please quote the reference number above in any future communications.

 

Appealing to the Commissioner

If you have already been through the two steps of making your request and
requesting a review and are still not happy, you can appeal to the
Scottish Information Commissioner

You must submit your complaint to the Commissioner within 6 months of
receiving our review response.

You can request an appeal by accessing the Online Appeal Service on the
Commissioners’ website. This is the best way to make an appeal, it
provides help in real time and collects exactly what the Commissioner
needs so they can investigate your case quickly.

Click [1]here to access the online appeal service.

[2]www.itspublicknowledge.info/Appeal

If you don’t wish to appeal online, you can contact the Commissioner. Your
appeal must be in a format that can be kept for future use, e.g. in
writing, by email or a recording on an audio or video tape.

Send your appeal by email

If you want to send your appeal by email, you should send your email to
[3][email address]

 

Send your appeal by post

If you want to send your appeal by post, you should send your letter to:

Office of the Scottish Information Commissioner

Kinburn Castle

Doubledykes Road

St Andrews

Fife

KY16 9DS

 

If you need help making an appeal you can contact the Commissioner’s
Office:

E-mail: [4][email address]

Telephone: 01334 464610

You can find further information on making an appeal on the Commissioner’s
website. Click [5]here.

Website [6]www.itspublicknowledge.info

 

Further information about your rights and accessing information is
available on our website here: https://www.castlerockedinvar.co.uk/

 

Yours sincerely,

Val Griffith

Business Support Officer

 

 

 

 

 

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References

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1. http://www.itspublicknowledge.info/YourR...
2. http://www.itspublicknowledge.info/Appeal
3. mailto:[email address]
4. mailto:[email address]
5. http://www.itspublicknowledge.info/YourR...
6. http://www.itspublicknowledge.info/