This e-mail has been marked OFFICIAL [PUBLIC];

19th April 2023

Dear Ms Ayala,

FREEDOM of INFORMATION ACT 2000

I write in connection with your request for information dated 19th April
2023 which was received by the Police Service of Northern Ireland (PSNI)
on 19th April 2023.  I note you seek access to the following information:

Residential Noise Disturbances and Complaints

This request will be dealt with under the terms of the Freedom of
Information Act 2000. A response should be sent to you within 20 working
days. The Freedom of Information team will advise you in writing if there
are any delays in responding to your request and will keep you advised of
progress.  

If your request is unclear and clarification is required the 20 day
legislative time limit dictated by the Freedom of Information Act 2000
will be stopped until we receive clarification of your request. The ICO
guidance at paragraph 40 of the link below sets out that the clock begins
anew the day after the clarification is received. It states:

“If the requester subsequently provides enough detail to enable the
authority to identify and locate the information, then the authority must
respond to the clarified request within a new 20 working day time limit
with the ‘clock’ starting the day after it receives the required
clarification.“

The link for this is:

[1]https://ico.org.uk/for-organisations/gui...

In the event where the cost of complying with the request would exceed the
“appropriate level”, which is fixed at £450, as stated in the Freedom of
Information Regulations 2004, it is the policy of the PSNI to close the
request. You will however be notified of this decision and given an
opportunity to refine and resubmit the request.

If your request requires either full or partial transference to another
public authority in order to answer your request again, you will be
notified.

If you have any queries regarding your request please write to the
Corporate Information Branch via email or the address below. Please
remember to quote the reference number listed above in any future
communications with the Corporate Information Branch.

If you are dissatisfied in any way with the handling of your request, you
have the right to request a review. You should do this as soon as possible
or in any case within two months of the date of issue of this letter. In
the event that you require a review to be undertaken, you can do so by
writing to the Corporate Information Manager, Corporate Information
Branch, PSNI Headquarters, 65 Knock Road, Belfast, BT5 6LE or by emailing
[email address].

If, following an Internal Review carried out by an independent decision
maker, you remain unhappy about how your request has been handled you have
the right to apply in writing to the Information Commissioner at
‘Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF. There are a number of other platforms you can use to
contact the ICO and these can be found on the ICO’s website at the
following link: Make a complaint | ICO
([2]https://ico.org.uk/make-a-complaint/).

In most circumstances, the Information Commissioner will not investigate a
complaint unless an internal review procedure has been carried out
however, the Commissioner has the option to investigate the matter at
their discretion.

Yours sincerely,

David
Corporate Information Branch
PSNI HQ Brooklyn

dangos adrannau a ddyfynnir

References

Visible links
1. https://ico.org.uk/for-organisations/gui...
2. https://ico.org.uk/make-a-complaint/

This e-mail has been marked OFFICIAL [PUBLIC];

Subject: FOI-2023-01306
27th April 2023

Dear Ms Maria Ayala,

FREEDOM OF INFORMATION ACT 2000

I refer to your request for information dated 19th April 2023 which was
received by the Police Service of Northern Ireland on 19th April 2023
concerning:

Residential Noise Disturbances and Complaints

Please find attached response to your request.

Yours sincerely

Stephen
Corporate Information Branch
PSNI HQ Brooklyn

dangos adrannau a ddyfynnir