Removal of Freedom Passes due to lack of address

Transport for London did not have the information requested.

Dear Transport for London,

I have recently been informed about a person over the age of 70 who was made homeless and subsequently had their Freedom Pass cancelled. I would like to request data from TfL about the number of people whose Freedom Passes were cancelled in each of the past 5 years for which data is available, due to the person having no fixed address.

I would also like to ask if it is TfL policy that when someone has no fixed address, their Freedom Pass is automatically cancelled? Does TfL not make any other attempt to contact a person if it cannot find an address at which to contact them?

Yours faithfully,

John Lubbock

FOI, Transport for London

Dear Mr Lubbock

 

Our Ref:         FOI-2036-2122

 

Thank you for your request received on 5 December 2021 asking for
information about Freedom Passes.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy.

 

A response will be sent to you by 5 January 2021. We publish a substantial
range of information on our website on subjects including operational
performance, contracts, expenditure, journey data, governance and our
financial performance. This includes data which is frequently asked for in
FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Gemma Jacob

Senior FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[3][TfL request email]

 

 

show quoted sections

FOI, Transport for London

1 Attachment

Dear Mr Lubbock

 

Our Ref:         FOI-2036-2122

 

Thank you for your request received on 5 December 2021 asking for
information about Freedom Passes.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. 

 

We do not hold the information you have requested. Freedom Passes are
administered by London Councils, they will hold the information you have
requested. They can be contacted directly via their website:

 

[1]https://www.londoncouncils.gov.uk/servic...

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely

 

Gemma Jacob

Senior FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[2][TfL request email]

 

 

show quoted sections