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Dear Madam,

I have passed your e-mail to the local customer team who will deal with
your request.

The Freedom of Information Act and Environmental Information Regulations
state that a public authority must respond to requests for information
within 20 working days, but we aim to respond to all enquiries as quickly
as we can.

You can find more information about our service commitment by clicking on
the link below:-

[1]https://www.gov.uk/government/publicatio...
  

You can contact our customer team directly on the contact details below,
or call the National Customer Contact Centre on 03708 506506 who will
transfer you to the area team.

Please quote your enquiry reference 171003/ND05 in any correspondence with
us regarding this matter. 

Customer and Engagement

Environment Agency

Solent and South Downs Area

Guildbourne House

Chatsworth Road

Worthing

West Sussex

BN11 1LD

Regards,

Environment Agency - National Customer Contact Centre

Part of National Operations Services

( Tel: 03708 506 506

: Web Site: [2]www.gov.uk/environment-agency

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So how did we do...?

Our National Customer Contact Centre relies on customer feedback, so we
really value your thoughts on how we are doing. We will always make
changes where we can to improve our service. This will only take three
minutes to complete:

[8]http://www.smartsurvey.co.uk/s/NCCCcusto...

Dear Emily,

Thank you for your email of 3 October 2017 requesting information on the
well stimulation methods and chemicals and their volumes used at the
Horndean Wells from 1990-to the present time. The information you have
requested was not required as part of the permit and therefore was not
required to be submitted to the Environment Agency or its predecessors
prior to 1996.

Our technical team has confirmed that they do not hold any additional
information to that which you received in January 2017. For ease of
reference I have attached a copy of the information we sent to you in
January 2017.

Please get in touch if you have any further queries or contact us within
two months if you would like us to review the information we have sent.

For information on what you can expect from us and our full service
commitment to you, please click on this link;

[1]https://www.gov.uk/government/publicatio...

Kind regards

Customer Engagement | Environmental Planning and Engagement | Solent and
South Downs Area | 
Environment Agency | Guildbourne House, Chatsworth Road, Worthing, BN11
1LD
[2][email address]

National Contact Call Centre 03708 506506
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