Regenter PFI Public Housing Contract and KPIs

Nick Martin made this Rhyddid Gwybodaeth request to Lewisham Borough Council

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Roedd y cais yn llwyddiannus.

Dear Lewisham Borough Council,

A. Is the Council allowed to share the full Regenter PFI public housing contract with the public, if so, please do so or share a link to where I may find the contract?

B. Is the Council allowed to share the contracts between Regenter and its contractors (Rydon, Pinnacle and others) with the public, if so, please do so or share the links to where I may find these?

C. Please may the Council detail the roles, responsibilities and budgets of each sub-contractor for financial years 2019/2020 and 2020/2021 respectively?

D. Please may the Council share all of the 2021/2022 financial year Key Performance Indicators (KPIs) associated with the Regenter housing contract?

E. Please may the Council share the 2019/2020 financial year KPIs and results for the Regenter contract highlighting which KPIs were exceeded and which failed to meet expectations?

F. Please may the Council share the 2020/2021 financial year KPIs and results for the Regenter contract highlighting which KPIs were exceeded and which failed to meet expectations?

G. Please may the Council confirm the end date of the Regenter contract?

H. Please may the Council confirm when (year) tendering for a new Contract is expected to start and where this will be advertised?

Yours faithfully,

Nick Martin

Foi, Customer, Lewisham Borough Council

Dear Nick,

Re: Freedom of Information Act 2000
Environmental Information Regulations 2004
Reference No: 8510817

Thank you for your recent request.

Your request is being considered and you will receive a response within the statutory timescale of 20 working days, subject to the application of any exemptions. Where consideration is being given to exemptions the 20 working day timescale may be extended to a period considered reasonable depending on the nature and circumstances of your request. In such cases you will be notified and, where possible, a revised time-scale will be indicated. In all cases we shall attempt to deal with your request at the earliest opportunity.

There may be a fee payable for the retrieval, collation and provision of the information requested where the request exceeds the statutory limit or where disbursements exceed £10. In such cases you will be informed in writing and your request will be suspended until we receive payment from you or your request is modified and/or reduced.

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If we are unable to provide you with the information requested we will notify you of this together with the reason(s) why and details of how you may appeal (if appropriate).

Please note that the directorate team may contact you for further information where we believe that the request is not significantly clear for us to respond fully.

Kind regards
Corporate Complaints, Casework and Information Governance Team

dangos adrannau a ddyfynnir

Lewisham Council,

Information request
Our reference: 8510817

dangos adrannau a ddyfynnir

Dear Lewisham Council,

The response to this request is late. By law, Lewisham Borough Council should normally have responded promptly and by 5 March 2021.

Yours sincerely,

Nick Martin

Dear Lewisham Council,

The response to this request is late. By law, Lewisham Borough Council should normally have responded by 5 March 2021.

Yours sincerely,

Nick Martin

Foi, Customer, Lewisham Borough Council

2 Atodiad

Dear Nick Martin

Re: Freedom of Information Act 2000
Environmental Information Regulations 2004
Reference No: 8510817

Thank you for your request for information held by London Borough of Lewisham. Please accept our sincere apologies for the delay in providing you with a response to your request.

I have included below a copy of your request, followed by the Council's response.

PART 1 of 7

A. Is the Council allowed to share the full Regenter PFI public housing contract with the public, if so, please do so or share a link to where I may find the contract?

Due to the number of documents, they will be sent attached to six further emails individual emails.

B. Is the Council allowed to share the contracts between Regenter and its contractors (Rydon, Pinnacle and others) with the public, if so, please do so or share the links to where I may find these?

Contracts between Regenter and other third parties are not held by London Borough of Lewisham

C. Please may the Council detail the roles, responsibilities and budgets of each sub-contractor for financial years 2019/2020 and 2020/2021 respectively?

Pinnacle - Provide the Housing Management Service Rydon

Information relating to subcontractor budgets is not held by London Borough of Lewisham

D. Please may the Council share all of the 2021/2022 financial year Key Performance Indicators (KPIs) associated with the Regenter housing contract?

Please refer to the information provided in response to Questions E and F

E. Please may the Council share the 2019/2020 financial year KPIs and results for the Regenter contract highlighting which KPIs were exceeded and which failed to meet expectations?

Attached performance info (green = target achieved red = target failed)

F. Please may the Council share the 2020/2021 financial year KPIs and results for the Regenter contract highlighting which KPIs were exceeded and which failed to meet expectations?

Attached performance info

G. Please may the Council confirm the end date of the Regenter contract?

June 2027

H. Please may the Council confirm when (year) tendering for a new Contract is expected to start and where this will be advertised?

We confirm that this is not yet known

We hope you will find this information helpful.

You are free to use the information provided for your own purposes, including any non-commercial research you are doing and for the purposes of news reporting. Any other re-use, for example commercial publication, requires the permission of the copyright holder. You may apply for permission to re-use this information by submitting a request to [email address]

You have a right of appeal against this response which you can exercise by writing to:: [email address]

This must be requested within 40 working days of the date of this response.

If you remain dissatisfied after receiving this decision, you then also have a further right of appeal, which you can make in writing, stating your reasons to the regulating body, the Information Commissioner's Office. Contact details are outlined below:

https://ico.org.uk/global/contact-us/

Telephone: 0303 123 1113.

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Yours sincerely

Corporate Complaints & Casework Team
London Borough of Lewisham
Address: 1st Floor Laurence House, 1 Catford Road, London, SE6 4RU

dangos adrannau a ddyfynnir

Napier, Toine, Lewisham Borough Council

10 Atodiad

Dear Nick Martin

Re: Freedom of Information Act 2000
Environmental Information Regulations 2004 Reference No: 8510817

Thank you for your request for information held by London Borough of Lewisham. Please accept our sincere apologies for the delay in providing you with a response to your request.

I have included below a copy of your request, followed by the Council's response.

PART 3 of 7

A. Is the Council allowed to share the full Regenter PFI public housing contract with the public, if so, please do so or share a link to where I may find the contract?

Due to the number of documents, they will be sent attached to six further emails individual emails.

B. Is the Council allowed to share the contracts between Regenter and its contractors (Rydon, Pinnacle and others) with the public, if so, please do so or share the links to where I may find these?

Contracts between Regenter and other third parties are not held by London Borough of Lewisham

C. Please may the Council detail the roles, responsibilities and budgets of each sub-contractor for financial years 2019/2020 and 2020/2021 respectively?

Pinnacle - Provide the Housing Management Service Rydon

Information relating to subcontractor budgets is not held by London Borough of Lewisham

D. Please may the Council share all of the 2021/2022 financial year Key Performance Indicators (KPIs) associated with the Regenter housing contract?

Please refer to the information provided in response to Questions E and F

E. Please may the Council share the 2019/2020 financial year KPIs and results for the Regenter contract highlighting which KPIs were exceeded and which failed to meet expectations?

Attached performance info (green = target achieved red = target failed)

F. Please may the Council share the 2020/2021 financial year KPIs and results for the Regenter contract highlighting which KPIs were exceeded and which failed to meet expectations?

Attached performance info

G. Please may the Council confirm the end date of the Regenter contract?

June 2027

H. Please may the Council confirm when (year) tendering for a new Contract is expected to start and where this will be advertised?

We confirm that this is not yet known

We hope you will find this information helpful.

You are free to use the information provided for your own purposes, including any non-commercial research you are doing and for the purposes of news reporting. Any other re-use, for example commercial publication, requires the permission of the copyright holder. You may apply for permission to re-use this information by submitting a request to [email address]

You have a right of appeal against this response which you can exercise by writing to:: [email address]

This must be requested within 40 working days of the date of this response.

If you remain dissatisfied after receiving this decision, you then also have a further right of appeal, which you can make in writing, stating your reasons to the regulating body, the Information Commissioner's Office. Contact details are outlined below:

https://ico.org.uk/global/contact-us/

Telephone: 0303 123 1113.

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Yours sincerely

Corporate Complaints & Casework Team
London Borough of Lewisham
Address: 1st Floor Laurence House, 1 Catford Road, London, SE6 4RU

dangos adrannau a ddyfynnir

Napier, Toine, Lewisham Borough Council

8 Atodiad

Dear Nick Martin

Re: Freedom of Information Act 2000
Environmental Information Regulations 2004 Reference No: 8510817

Thank you for your request for information held by London Borough of Lewisham. Please accept our sincere apologies for the delay in providing you with a response to your request.

I have included below a copy of your request, followed by the Council's response.

PART 4 of 7

A. Is the Council allowed to share the full Regenter PFI public housing contract with the public, if so, please do so or share a link to where I may find the contract?

Due to the number of documents, they will be sent attached to six further emails individual emails.

B. Is the Council allowed to share the contracts between Regenter and its contractors (Rydon, Pinnacle and others) with the public, if so, please do so or share the links to where I may find these?

Contracts between Regenter and other third parties are not held by London Borough of Lewisham

C. Please may the Council detail the roles, responsibilities and budgets of each sub-contractor for financial years 2019/2020 and 2020/2021 respectively?

Pinnacle - Provide the Housing Management Service Rydon

Information relating to subcontractor budgets is not held by London Borough of Lewisham

D. Please may the Council share all of the 2021/2022 financial year Key Performance Indicators (KPIs) associated with the Regenter housing contract?

Please refer to the information provided in response to Questions E and F

E. Please may the Council share the 2019/2020 financial year KPIs and results for the Regenter contract highlighting which KPIs were exceeded and which failed to meet expectations?

Attached performance info (green = target achieved red = target failed)

F. Please may the Council share the 2020/2021 financial year KPIs and results for the Regenter contract highlighting which KPIs were exceeded and which failed to meet expectations?

Attached performance info

G. Please may the Council confirm the end date of the Regenter contract?

June 2027

H. Please may the Council confirm when (year) tendering for a new Contract is expected to start and where this will be advertised?

We confirm that this is not yet known

We hope you will find this information helpful.

You are free to use the information provided for your own purposes, including any non-commercial research you are doing and for the purposes of news reporting. Any other re-use, for example commercial publication, requires the permission of the copyright holder. You may apply for permission to re-use this information by submitting a request to [email address]

You have a right of appeal against this response which you can exercise by writing to:: [email address]

This must be requested within 40 working days of the date of this response.

If you remain dissatisfied after receiving this decision, you then also have a further right of appeal, which you can make in writing, stating your reasons to the regulating body, the Information Commissioner's Office. Contact details are outlined below:

https://ico.org.uk/global/contact-us/

Telephone: 0303 123 1113.

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Yours sincerely

Corporate Complaints & Casework Team
London Borough of Lewisham
Address: 1st Floor Laurence House, 1 Catford Road, London, SE6 4RU

dangos adrannau a ddyfynnir

Foi, Customer, Lewisham Borough Council

14 Atodiad

Dear Nick Martin

Re: Freedom of Information Act 2000
Environmental Information Regulations 2004 Reference No: 8510817

Thank you for your request for information held by London Borough of Lewisham. Please accept our sincere apologies for the delay in providing you with a response to your request.

I have included below a copy of your request, followed by the Council's response.

PART 2 of 7

A. Is the Council allowed to share the full Regenter PFI public housing contract with the public, if so, please do so or share a link to where I may find the contract?

Due to the number of documents, they will be sent attached to six further emails individual emails.

B. Is the Council allowed to share the contracts between Regenter and its contractors (Rydon, Pinnacle and others) with the public, if so, please do so or share the links to where I may find these?

Contracts between Regenter and other third parties are not held by London Borough of Lewisham

C. Please may the Council detail the roles, responsibilities and budgets of each sub-contractor for financial years 2019/2020 and 2020/2021 respectively?

Pinnacle - Provide the Housing Management Service Rydon

Information relating to subcontractor budgets is not held by London Borough of Lewisham

D. Please may the Council share all of the 2021/2022 financial year Key Performance Indicators (KPIs) associated with the Regenter housing contract?

Please refer to the information provided in response to Questions E and F

E. Please may the Council share the 2019/2020 financial year KPIs and results for the Regenter contract highlighting which KPIs were exceeded and which failed to meet expectations?

Attached performance info (green = target achieved red = target failed)

F. Please may the Council share the 2020/2021 financial year KPIs and results for the Regenter contract highlighting which KPIs were exceeded and which failed to meet expectations?

Attached performance info

G. Please may the Council confirm the end date of the Regenter contract?

June 2027

H. Please may the Council confirm when (year) tendering for a new Contract is expected to start and where this will be advertised?

We confirm that this is not yet known

We hope you will find this information helpful.

You are free to use the information provided for your own purposes, including any non-commercial research you are doing and for the purposes of news reporting. Any other re-use, for example commercial publication, requires the permission of the copyright holder. You may apply for permission to re-use this information by submitting a request to [email address]

You have a right of appeal against this response which you can exercise by writing to:: [email address]

This must be requested within 40 working days of the date of this response.

If you remain dissatisfied after receiving this decision, you then also have a further right of appeal, which you can make in writing, stating your reasons to the regulating body, the Information Commissioner's Office. Contact details are outlined below:

https://ico.org.uk/global/contact-us/

Telephone: 0303 123 1113.

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Yours sincerely

Corporate Complaints & Casework Team
London Borough of Lewisham
Address: 1st Floor Laurence House, 1 Catford Road, London, SE6 4RU

dangos adrannau a ddyfynnir

Foi, Customer, Lewisham Borough Council

Dear Nick Martin

Re: Freedom of Information Act 2000
Environmental Information Regulations 2004 Reference No: 8510817

Thank you for your request for information held by London Borough of Lewisham. Please accept our sincere apologies for the delay in providing you with a response to your request.

I have included below a copy of your request, followed by the Council's response.

PART 6 of 7

A. Is the Council allowed to share the full Regenter PFI public housing contract with the public, if so, please do so or share a link to where I may find the contract?

Due to the number of documents, they will be sent attached to six further emails individual emails.

B. Is the Council allowed to share the contracts between Regenter and its contractors (Rydon, Pinnacle and others) with the public, if so, please do so or share the links to where I may find these?

Contracts between Regenter and other third parties are not held by London Borough of Lewisham

C. Please may the Council detail the roles, responsibilities and budgets of each sub-contractor for financial years 2019/2020 and 2020/2021 respectively?

Pinnacle - Provide the Housing Management Service Rydon

Information relating to subcontractor budgets is not held by London Borough of Lewisham

D. Please may the Council share all of the 2021/2022 financial year Key Performance Indicators (KPIs) associated with the Regenter housing contract?

Please refer to the information provided in response to Questions E and F

E. Please may the Council share the 2019/2020 financial year KPIs and results for the Regenter contract highlighting which KPIs were exceeded and which failed to meet expectations?

Attached performance info (green = target achieved red = target failed)

F. Please may the Council share the 2020/2021 financial year KPIs and results for the Regenter contract highlighting which KPIs were exceeded and which failed to meet expectations?

Attached performance info

G. Please may the Council confirm the end date of the Regenter contract?

June 2027

H. Please may the Council confirm when (year) tendering for a new Contract is expected to start and where this will be advertised?

We confirm that this is not yet known

We hope you will find this information helpful.

You are free to use the information provided for your own purposes, including any non-commercial research you are doing and for the purposes of news reporting. Any other re-use, for example commercial publication, requires the permission of the copyright holder. You may apply for permission to re-use this information by submitting a request to [email address]

You have a right of appeal against this response which you can exercise by writing to:: [email address]

This must be requested within 40 working days of the date of this response.

If you remain dissatisfied after receiving this decision, you then also have a further right of appeal, which you can make in writing, stating your reasons to the regulating body, the Information Commissioner's Office. Contact details are outlined below:

https://ico.org.uk/global/contact-us/

Telephone: 0303 123 1113.

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Yours sincerely

Corporate Complaints & Casework Team
London Borough of Lewisham
Address: 1st Floor Laurence House, 1 Catford Road, London, SE6 4RU

dangos adrannau a ddyfynnir

Foi, Customer, Lewisham Borough Council

19 Atodiad

Dear Nick Martin

Re: Freedom of Information Act 2000
Environmental Information Regulations 2004 Reference No: 8510817

Thank you for your request for information held by London Borough of Lewisham. Please accept our sincere apologies for the delay in providing you with a response to your request.

I have included below a copy of your request, followed by the Council's response.

PART 6 of 7

A. Is the Council allowed to share the full Regenter PFI public housing contract with the public, if so, please do so or share a link to where I may find the contract?

Due to the number of documents, they will be sent attached to six further emails individual emails.

B. Is the Council allowed to share the contracts between Regenter and its contractors (Rydon, Pinnacle and others) with the public, if so, please do so or share the links to where I may find these?

Contracts between Regenter and other third parties are not held by London Borough of Lewisham

C. Please may the Council detail the roles, responsibilities and budgets of each sub-contractor for financial years 2019/2020 and 2020/2021 respectively?

Pinnacle - Provide the Housing Management Service Rydon

Information relating to subcontractor budgets is not held by London Borough of Lewisham

D. Please may the Council share all of the 2021/2022 financial year Key Performance Indicators (KPIs) associated with the Regenter housing contract?

Please refer to the information provided in response to Questions E and F

E. Please may the Council share the 2019/2020 financial year KPIs and results for the Regenter contract highlighting which KPIs were exceeded and which failed to meet expectations?

Attached performance info (green = target achieved red = target failed)

F. Please may the Council share the 2020/2021 financial year KPIs and results for the Regenter contract highlighting which KPIs were exceeded and which failed to meet expectations?

Attached performance info

G. Please may the Council confirm the end date of the Regenter contract?

June 2027

H. Please may the Council confirm when (year) tendering for a new Contract is expected to start and where this will be advertised?

We confirm that this is not yet known

We hope you will find this information helpful.

You are free to use the information provided for your own purposes, including any non-commercial research you are doing and for the purposes of news reporting. Any other re-use, for example commercial publication, requires the permission of the copyright holder. You may apply for permission to re-use this information by submitting a request to [email address]

You have a right of appeal against this response which you can exercise by writing to:: [email address]

This must be requested within 40 working days of the date of this response.

If you remain dissatisfied after receiving this decision, you then also have a further right of appeal, which you can make in writing, stating your reasons to the regulating body, the Information Commissioner's Office. Contact details are outlined below:

https://ico.org.uk/global/contact-us/

Telephone: 0303 123 1113.

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Yours sincerely

Corporate Complaints & Casework Team
London Borough of Lewisham
Address: 1st Floor Laurence House, 1 Catford Road, London, SE6 4RU

dangos adrannau a ddyfynnir

Foi, Customer, Lewisham Borough Council

12 Atodiad

Dear Nick Martin

Re: Freedom of Information Act 2000
Environmental Information Regulations 2004 Reference No: 8510817

Thank you for your request for information held by London Borough of Lewisham. Please accept our sincere apologies for the delay in providing you with a response to your request.

I have included below a copy of your request, followed by the Council's response.

PART 7 of 7

A. Is the Council allowed to share the full Regenter PFI public housing contract with the public, if so, please do so or share a link to where I may find the contract?

Due to the number of documents, they will be sent attached to six further emails individual emails.

B. Is the Council allowed to share the contracts between Regenter and its contractors (Rydon, Pinnacle and others) with the public, if so, please do so or share the links to where I may find these?

Contracts between Regenter and other third parties are not held by London Borough of Lewisham

C. Please may the Council detail the roles, responsibilities and budgets of each sub-contractor for financial years 2019/2020 and 2020/2021 respectively?

Pinnacle - Provide the Housing Management Service Rydon

Information relating to subcontractor budgets is not held by London Borough of Lewisham

D. Please may the Council share all of the 2021/2022 financial year Key Performance Indicators (KPIs) associated with the Regenter housing contract?

Please refer to the information provided in response to Questions E and F

E. Please may the Council share the 2019/2020 financial year KPIs and results for the Regenter contract highlighting which KPIs were exceeded and which failed to meet expectations?

Attached performance info (green = target achieved red = target failed)

F. Please may the Council share the 2020/2021 financial year KPIs and results for the Regenter contract highlighting which KPIs were exceeded and which failed to meet expectations?

Attached performance info

G. Please may the Council confirm the end date of the Regenter contract?

June 2027

H. Please may the Council confirm when (year) tendering for a new Contract is expected to start and where this will be advertised?

We confirm that this is not yet known

We hope you will find this information helpful.

You are free to use the information provided for your own purposes, including any non-commercial research you are doing and for the purposes of news reporting. Any other re-use, for example commercial publication, requires the permission of the copyright holder. You may apply for permission to re-use this information by submitting a request to [email address]

You have a right of appeal against this response which you can exercise by writing to:: [email address]

This must be requested within 40 working days of the date of this response.

If you remain dissatisfied after receiving this decision, you then also have a further right of appeal, which you can make in writing, stating your reasons to the regulating body, the Information Commissioner's Office. Contact details are outlined below:

https://ico.org.uk/global/contact-us/

Telephone: 0303 123 1113.

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Yours sincerely

Corporate Complaints & Casework Team
London Borough of Lewisham
Address: 1st Floor Laurence House, 1 Catford Road, London, SE6 4RU

dangos adrannau a ddyfynnir

Lewisham Borough Council

18 Atodiad

The attached email with subject line 'RE: FOI - 8510817 RE: FOI request - Regenter PFI Public Housing Contract and KPIs 5 of 7' from sender [email address] contains potentially offensive language.

If you are expecting this email please open with caution otherwise please delete.

Gadawodd Paul W anodiad ()

Linking up the FOI requests below which share similar themes about Lewisham Council’s Regenter RB3 (Pinnacle PSG and Rydon) PFI housing contract.

Extend, End and evaluate the Regenter RB3 PFI Housing Contract
https://www.whatdotheyknow.com/request/e...

Regenter PFI Contract Termination Clauses and Costs to End Contract Early
https://www.whatdotheyknow.com/request/r...

Regulatory Breaches under Regenter PFI contract
https://www.whatdotheyknow.com/request/r...

Local authority and Regenter – Non-disclosure agreements and settlement agreements
https://www.whatdotheyknow.com/request/l...

Lewisham Council is unable but more worryingly is unwilling to hold Regenter RB3 and Pinnacle PSG to account for a range of ongoing contractual failings. The Council’s corporate complaints (corporatecomplaints@lewisham.gov.uk) and housing teams are stuck in a PFI contract which is too costly to get out of. Lewisham Council continues to be complicit in colluding with Regenter RB3 and Pinnacle PSG to cover up the failings of this dismal PFI contract which lacks transparency, accountability, demonstrates neglect and the opposite of value for money. On WhatDoTheyKnow.com under Lewisham Borough Council search Regenter PFI, Pinnacle and Rydon to find a range of issues raised about this contract.
https://www.whatdotheyknow.com/body/lewi...