Regarding the cost of emergency hospitals

THOMAS OLDBURY made this Rhyddid Gwybodaeth request to NHS England

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Mae'r ymateb i'r cais hwn yn hwyr iawn. Yn ôl y gyfraith, ym mhob amgylchiad, dylai NHS England fod wedi ymateb erbyn hyn. (manylion). Gallwch gwyno drwy yn gofyn am adolygiad mewnol.

Dear NHS England,

I would like to enquire as to whether exhibition centres such as ExCeL London were compensated for the construction of the Nightingale Hospital, London (in addition to other emergency hospitals such as the proposed hospitals in the NEC Birmingham and Manchester Exhibition Centre), any ongoing rent, staff or utilities payments to these organisations, and costs paid to commercial contractors involved in their construction and maintenance.

Where costs are confidential due to business confidentiality clauses, please provide justification for the confidentiality of these costs.

Understanding the current circumstances I waive my right to a response within 20 working days, and would merely like a response to be made when the resources are available to handle my request.

Yours faithfully,
Thomas Oldbury

CONTACTUS, England (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear Customer,
 
Thank you for your email.
 
Due to the coronavirus (COVID-19) outbreak, NHS England has paused the
investigation of new and existing complaints. This enables clinical staff,
including GPs, to focus on front line patient care. It also enables our
complaints teams to provide vital support to the NHS.

We will continue to review and acknowledge all new complaints and will act
upon any concerns about patient safety or safeguarding. However, we will
not investigate the complaint or respond until further notice.

All customers awaiting a response to a complaint will be notified that the
investigation is on hold.

 

We will resume our complaints service as soon as possible. In the
meantime, thank you for your patience and understanding.

We are currently receiving a higher than usual volume of emails so it may
take us a little longer to respond. In the meantime, you may find the
following information helpful.
Please note: our normal working hours are 08:00 to 18:00 from Monday to
Friday (excluding Bank Holidays). Emails received at the weekend will not
be reviewed until the next working day.
How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to share feedback or make a
complaint.<https://www.england.nhs.uk/contact-us/co...>
What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service. All hospitals have a Patient
Advice and Liaison Service
(PALS)<https://www.nhs.uk/common-health-questio...>.
Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS
website<https://www.nhs.uk/Service-Search/Clinic...>
Does the NHS England Customer Contact Centre provide medical advice?
No. Our advisors are not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website<https://www.england.nhs.uk/about/>
How do you use my information?
NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website.<https://www.england.nhs.uk/contact-us/pr...>
NHS England Customer Contact Centre

dangos adrannau a ddyfynnir

FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear Thomas Oldbury,

Thank you for your communication dated 05 April 2020.

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website.

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

Yours sincerely, 

Freedom of Information
Corporate Communications Team
Transformation and Corporate Operations Directorate
NHS England
PO Box 16738
REDDITCH
B97 9PT
Tel: 0300 311 22 33

Email: [3][NHS England request email]

‘High quality care for all, now and for future generations’

 

dangos adrannau a ddyfynnir

FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear  Thomas Oldbury ,

We are writing with regard to your Freedom of Information (FOI) request
dated 05 April 2020.

Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will provide you
with a full response as soon as possible.

We apologise for any inconvenience this may cause. Please be aware that
you have the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Email: [1][email address]
Website: [2]www.ico.gov.uk

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

Yours sincerely,

Freedom of Information
Communications
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [4][NHS England request email]

‘Health and High quality care for all, now and for future generations’ 

 

 

dangos adrannau a ddyfynnir

Dear NHS England,

I would have expected a response by this date. Please could you update me on the status of my request.

Yours sincerely,

THOMAS OLDBURY

FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear Thomas Oldbury,

Thank you for your email dated 5 June 2020 requesting an update on the
status of your FOI request.

Your request is still being processed, however, please be assured that we
are working to provide you with a response as soon as possible.

Once again please accept our apologies for the delay in responding to your
request. NHS England is currently facing unprecedented challenges during
the coronavirus (COVID-19) pandemic. Whilst we take our statutory duties
in respect of Freedom of Information seriously, we ask for your
understanding that, at this time, we have been unable to respond to your
request within the statutory timescale.

Please be aware that you have the right to apply directly to the
Information Commissioner for a decision. The Information Commissioner’s
Office (ICO) can be contacted at:

[1]https://ico.org.uk/global/contact-us/

Please note there is no charge for making an appeal.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

Yours sincerely,

Freedom of Information
Communications Team
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [3][NHS England request email]
 
 
 

dangos adrannau a ddyfynnir

Dear NHS England,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of NHS England's handling of my FOI request 'Regarding the cost of emergency hospitals'.

I have yet to receive a response to this FOI request.

Yours faithfully,

THOMAS OLDBURY

CONTACTUS, England (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

**THIS IS AN AUTOMATED RESPONSE**
 
Dear Customer,
 
Thank you for your email. We are currently receiving a higher than usual
volume of emails so it may take us a little longer to respond directly to
your email. In the meantime, you may find the following information
helpful.
 
Please note: our normal working hours are 08:00 to 18:00 from Monday to
Friday (excluding Bank Holidays). Emails received at the weekend will not
be reviewed until the next working day.
How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to share feedback or make a
complaint.[1]https://www.england.nhs.uk/contact-us/co...
What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service. All hospitals have a Patient
Advice and Liaison Service (PALS)
[2]https://www.nhs.uk/common-health-questio...
. Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS
website[3]https://www.nhs.uk/Service-Search/Clinic...
Does the NHS England Customer Contact Centre provide medical advice?
No. Our advisors are not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website[4]https://www.england.nhs.uk/about/
How do you use my information?
NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website.[5]https://www.england.nhs.uk/contact-us/pr...
NHS England Customer Contact Centre

dangos adrannau a ddyfynnir

FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Freedom of Information Request (Our Ref: FOI - 2004-1173122)

Dear Thomas Oldbury

You submitted a Freedom of Information (FOI) request on 5 April 2020.

This request reads:

“Freedom of Information request - Regarding the cost of emergency
hospitals

Dear NHS England,

I would like to enquire as to whether exhibition centres such as ExCeL
London were compensated for the construction of the Nightingale Hospital,
London (in addition to other emergency hospitals such as the proposed
hospitals in the NEC Birmingham and Manchester Exhibition Centre), any
ongoing rent, staff or utilities payments to these organisations, and
costs paid to commercial contractors involved in their construction and
maintenance. 

Where costs are confidential due to business confidentiality clauses,
please provide justification for the confidentiality of these costs.”

Whilst we take our statutory duties in respect of Freedom of Information
seriously, NHS England is currently facing unprecedented challenges during
the coronavirus (COVID-19) pandemic, including dealing with unparalleled
numbers of FOI requests which has led to significant delays in the
handling of some requests.

NHS England may hold information relevant to your request and we have
sought to provide a response to you although regretfully this has not yet
been possible and your case remains open. We apologise for the fact that
we have, so far, been unable to respond to your request.

Given the significant period of time which has passed since your request
was submitted, we are contacting you in order to establish whether you
still wish to pursue your request. Should you wish NHS England to continue
processing your request we ask that you confirm this by responding to this
email at [1][email address] by no later than 13 August 2021. If we do
not hear from you by this date, we will consider that you no longer wish
to pursue your request and will treat it as withdrawn.

Should you wish your request to remain open, we will endeavour to provide
a response to you as promptly as possible.

Yours sincerely,

Freedom of Information
Communications Team
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [NHS England request email]
 

dangos adrannau a ddyfynnir

Dear NHS England,

I am still interested in this request.

Yours sincerely,
Tom Oldbury

Dear FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24),

Please could I have an update on this request.

Yours sincerely,

THOMAS OLDBURY