Refuse collection operations costs and missed bins

The request was partially successful.

Michael Newberry

Dear Welwyn Hatfield Borough Council,

Under the Freedom Of Information Act I would like to request the following data:
- The number of households who received refuse waste collections in 2018, 2019 and 2020
- The cost of refuse collection operations for financial years 2018 - 2019, 2019 - 2020 and 2020 - 2021
- The percentage of bins missed during refuse collection rounds in 2018, 2019 and 2020

Yours faithfully,

Michael Newberry

freedom, Welwyn Hatfield Borough Council

Classification: Unrestricted

Dear Michael Newberry

 

Thank you for your request for information received on Monday 12^th April
2021. This has been logged under FO-7704

 

The Council’s policy is to release information unless an exemption can be
reasonably applied. The Council will respond within 20 working days by
either releasing the information or letting you know why it cannot release
the information. If for any reason it is not possible to respond within
the 20 days, we will let you know as soon as possible with the date by
which we anticipate we are able to respond.

 

For your information, the Freedom of Information Act 2000 and the
Environmental Information Regulations 2004 define a number of exemptions,
which may prevent release of the information you have requested. There
will be an assessment of your request and if any of the exemption
categories apply then the information may not be released. You will be
informed if this is the case, including your rights of appeal against the
refusal to disclose the information.

 

If the information you request concerns a third party then they may be
consulted prior to a decision being taken on whether or not to release the
information to you. You will be informed if this is the case.

 

If you have any queries or concerns then please contact the Freedom of
Information Team at [1][Welwyn Hatfield Borough Council request email].

 

Further information is also available from the Information Commissioner
at:

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

 

Website: [2]https://ico.org.uk/

 

Kind Regards,

William Douglas

Information Governance Team

Welwyn Hatfield Borough Council

Email: [3][Welwyn Hatfield Borough Council request email]

 

 

 

 

Please consider the environment before printing this email.

You can report missed bins, abandoned vehicles, fly-tipping, litter,
graffiti and flyposting as well as tell us about problems with litter and
dog bins Online. The information in this email is intended for the named
recipients only. It may be subject to public disclosure under the Freedom
of Information Act 2000. Unless the information is legally exempt from
disclosure, the confidentiality of this email and your reply cannot be
guaranteed. This email and any attachments may contain confidential
information and intellectual property (including copyright material). It
is only for the use of the addressee(s) in accordance with any
instructions contained within it. Please treat any personal and
sensitivity data that may be contained within this email in accordance
with the requirements of the General Data Protection Regulation (GDPR) and
the Data Protection Act 2018 (DPA). Such data should only be processed and
retained where there is a legitimate need to do so. Should you have a
legitimate need to share this information please make the recipient aware
of their responsibilities for handling this data in accordance with the
GDPR and DPA. If you are not the addressee, you are prohibited from
copying, forwarding, disclosing, saving or otherwise using it in any way.
If you receive this email in error, please immediately advise the sender
and delete it. Our IT supplier Sopra Steria may monitor the content of
emails within Welwyn Hatfield Borough Council's network to ensure
compliance with the Council's policies and procedures. Emails are
susceptible to alteration and their integrity (including origin) cannot be
assured. Welwyn Hatfield Borough Council and Sopra Steria shall not be
liable for any modification to a message, or for messages falsely sent.

The full Welwyn Hatfield Borough Council email disclaimer can be viewed at
www.welhat.gov.uk/emaildisclaimer.

Welwyn Hatfield Borough Council is committed to protecting your privacy
when you use our services. The Privacy Notice below explains how we use
information about you and how we protect your privacy.
http://www.welhat.gov.uk/privacy-notice

    

References

Visible links
1. mailto:[Welwyn Hatfield Borough Council request email]
2. https://ico.org.uk/
3. mailto:[Welwyn Hatfield Borough Council request email]

freedom, Welwyn Hatfield Borough Council

1 Attachment

Classification: Unrestricted

Dear Michael Newberry

 

Freedom of Information Request (ref:7704)

 

I am now writing in response to your request for information to Welwyn
Hatfield Borough Council (WHBC) dated Monday 12^th April 2021.

 

You asked a number of questions about refuse waste collections. Please see
our answers below in red.

 

- The number of households who received refuse waste collections in 2018,
2019 and 2020.

This is publicly available information. Please refer to either Waste Data
Flow or ONS national statistics. Any local authority is legally required
to offer households within its jurisdiction a waste and recycling
collection service

 

- The cost of refuse collection operations for financial years 2018 -
2019, 2019 - 2020 and 2020 – 2021

2018-2019  - circa £5.1

2019-2020  - circa £5.1m

2020-2021 - circa £4.6m

 

- The percentage of bins missed during refuse collection rounds in 2018,
2019 and 2020

2018-2019 - 0.20%

2019-2020 - 0.27%

2020-2021 - 0.20%

 

I hope this response is helpful, and satisfies your request, but if you
have any queries or concerns then please contact us at
[1][Welwyn Hatfield Borough Council request email]

 

I have attached a copy of the Freedom of Information complaint procedure.

 

Further information is also available from the Information Commissioner
at:

 

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

Telephone: 0303 123 1113

[2]www.informationcommissioner.gov.uk

 

Kind Regards,

 

Jonah Anthony

Information Governance Team

Welwyn Hatfield Borough Council

Email: [3][Welwyn Hatfield Borough Council request email]

 

 

 

 

Please consider the environment before printing this email.
You can report missed bins, abandoned vehicles, fly-tipping, litter,
graffiti and flyposting as well as tell us about problems with litter and
dog bins Online. The information in this email is intended for the named
recipients only. It may be subject to public disclosure under the Freedom
of Information Act 2000. Unless the information is legally exempt from
disclosure, the confidentiality of this email and your reply cannot be
guaranteed. This email and any attachments may contain confidential
information and intellectual property (including copyright material). It
is only for the use of the addressee(s) in accordance with any
instructions contained within it. Please treat any personal and
sensitivity data that may be contained within this email in accordance
with the requirements of the General Data Protection Regulation (GDPR) and
the Data Protection Act 2018 (DPA). Such data should only be processed and
retained where there is a legitimate need to do so. Should you have a
legitimate need to share this information please make the recipient aware
of their responsibilities for handling this data in accordance with the
GDPR and DPA. If you are not the addressee, you are prohibited from
copying, forwarding, disclosing, saving or otherwise using it in any way.
If you receive this email in error, please immediately advise the sender
and delete it. Our IT supplier Sopra Steria may monitor the content of
emails within Welwyn Hatfield Borough Council's network to ensure
compliance with the Council's policies and procedures. Emails are
susceptible to alteration and their integrity (including origin) cannot be
assured. Welwyn Hatfield Borough Council and Sopra Steria shall not be
liable for any modification to a message, or for messages falsely sent.

The full Welwyn Hatfield Borough Council email disclaimer can be viewed at
http://www.welhat.gov.uk/emaildisclaimer.

Welwyn Hatfield Borough Council is committed to protecting your privacy
when you use our services. The Privacy Notice below explains how we use
information about you and how we protect your privacy.
http://www.welhat.gov.uk/privacy-notice

References

Visible links
1. mailto:[Welwyn Hatfield Borough Council request email]
2. http://www.informationcommissioner.gov.uk/
3. mailto:[Welwyn Hatfield Borough Council request email]