Refuse collection operations costs and missed bins

The request was successful.

Michael Newberry

Dear Kingston upon Thames Borough Council,

Under the Freedom Of Information Act I would like to request the following data:
- The number of households who received refuse waste collections in 2018, 2019 and 2020
- The cost of refuse collection operations for financial years 2018 - 2019, 2019 - 2020 and 2020 - 2021
- The percentage of bins missed during refuse collection rounds in 2018, 2019 and 2020

Yours faithfully,

Michael Newberry

RBK FOI, Kingston upon Thames Borough Council

Dear Michael,
FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST - REF NO
- FOIK333 (please quote in correspondence)
I acknowledge your request for information received on 31/03/21 2018
relating to Refuse Collection Operations
Your request is being considered and, if it is held, you will receive the
information requested within the statutory timescale of 20 working days as
defined by the Freedom of Information Act 2000, subject to the information
not being exempt or containing a reference to a third party.
If appropriate, the information may be provided in paper copy, normal font
size.  If you require alternative formats, e.g. language, audio, large
print, etc. then please let us know.
For your information, the Act defines a number of exemptions which may
prevent release of the information you have requested.  There will be an
assessment and if any of the exemption categories apply then the
information will not be released.  You will be informed if this is the
case, including your rights of appeal.
If the information you request contains reference to a third party then
they may be consulted prior to a decision being taken on whether or not to
release the information to you.  You will be informed if this is the case.
A fee may be payable for this information.  This will be considered and
you will be informed if a fee is payable.  In this event the fee must be
paid before the information is processed and released.  The 20 working day
time limit is suspended until receipt of the payment.
Please be advised that in line with the Royal Borough of Kingston's
commitment to transparency, in due course an anonymous copy of your
request and our response may be published on our website.
Yours sincerely,

FOI Team

Royal Borough of Kingston upon Thames
London Borough of Sutton
[1]www.kingston.gov.uk
[2]www.sutton.gov.uk

show quoted sections

RBK Environment Team, Kingston upon Thames Borough Council

Dear Mr Newberry,

ENVIRONMENTAL INFORMATION REGULATIONS 2004 - INFORMATION REQUEST - REF NO
- FOIK333

 

I refer to your request for information concerning refuse collection
operations.

 

Please see the response to your questions below:

The number of households who received refuse waste collections in:

2018 = 67190
2019 = 67800
2020 = 68390

The cost of refuse collection operations for financial years:

2018 - 2019 - £4,284,674
2019 - 2020 - £3,823,000
2020 - 2021 - £4,007,000

The percentage of bins missed during refuse collection rounds in:

We do not hold information on percentage of missed collections but do have
information on the total number of missed collections reported in the
period requested;
2018 = 5755
2019 = 7429
2020  = 6951

If you are unhappy with the way in which your request has been handled you
have the right to ask for an internal review.  Please notify us in writing
as soon as possible with the grounds upon which you feel the appeal is
justified to: [1][Kingston upon Thames Borough Council request email] or by post to Customer Care,
Guildhall 2, Kingston upon Thames, Surrey, KT1 1EU.

We aim to respond to you within 20 working days of receiving your request.
If it is going to take longer we will let you know.

 

Should you still be dissatisfied with the outcome you have the right to
refer to the Information Commissioner: Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF [2]www.ico.org.uk

 

Yours sincerely,

Sue Gregory-Johnson

Corporate Head - Contracts
The Royal Borough of Kingston upon Thames
2nd Floor West
Guildhall 2
High Street
Kingston upon Thames
KT1 1EU
Tel: 020 8547 5002
[3]www.kingston.gov.uk
Disclaimers apply, for full details see :
([4]https://www.kingston.gov.uk/email-discla...)

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