Referrals from other Ombudsman services

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Dear Judicial Appointments and Conduct Ombudsman,

The Pensions Ombudsman Service has recently confirmed that it will not accept complaints that are referred to it by other Ombudsman services, instead requiring complainants to complete its own complaints form on the basis that the referred complaint is "not valid". It has failed to explain what it means by "not valid", but this refusal is apparently based on its belief that it will otherwise be in breach of data protection legislation.

Clearly, this policy leads directly to additional unnecessary form-filling on the part of the complainant and displays an unacceptable and unhelpful attitude towards the general public as the primary users of its services.

My query to you is "Do you accept complaints referred to you by other Ombudsman services or do you, like the Pensions Ombudsman Service, refuse such referrals and require complainants to complete your own complaints forms even when the referred complaint contains all necessary information for the complaint to be investigated?"

headofoffice, Judicial Appointments and Conduct Ombudsman

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headofoffice, Judicial Appointments and Conduct Ombudsman

1 Attachment

Dear R M Crorie,

 

Please find attached response to your recent Freedom of Information
request.

 

Yours sincerely

 

Joan Wilson

 

 

Joan Wilson

Joint Head of Office

Judicial Appointments and Conduct Ombudsman

Postal Point 1.55, 1^st Floor, The Tower

102 Petty France

London

SW1H 9AJ

 

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This e-mail and any attachments is intended only for the attention of the
addressee(s). Its unauthorised use, disclosure, storage or copying is not
permitted. If you are not the intended recipient, please destroy all
copies and inform the sender by return e-mail. Internet e-mail is not a
secure medium. Any reply to this message could be intercepted and read by
someone else. Please bear that in mind when deciding whether to send
material in response to this message by e-mail. This e-mail (whether you
are the sender or the recipient) may be monitored, recorded and retained
by the Ministry of Justice. Monitoring / blocking software may be used,
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