Ref: HOU035C085

Roedd y cais yn llwyddiannus.

Hans Van Den Broeck

Dear Clackmannanshire Council,

Regarding FOI Request and Reply
https://www.whatdotheyknow.com/request/f...

It appears that the requested data has suffered ‘corruption’?

For example more than 546 ‘Billing Postcodes’ out of a total 1,546 provided fail to match the ‘Occupier’ postcode displayed on the following site:
Scottish Assessors
http://www.saa.gov.uk/search.php?ST=adva...

031/032/10000/1 TESCO
Occupier Postcode = AL7 1AB
Billing Postcode = SO15 3WX
http://www.saa.gov.uk/search.php?SEARCHE...

041/410/001G0/9 ASDA
Occupier Postcode = LS11 5AD
Billing Postcode = SO15 3WX
http://www.saa.gov.uk/search.php?SEARCHE...

041/410/00600/7 ALDI
Occupier Postcode = EH48 2EA
Billing Postcode = EH48 2FB
http://www.saa.gov.uk/search.php?SEARCHE...

031/090/01900/9 LIDL
Occupier Postcode = EH54 8SE
Billing Postcode = SW19 4JS
http://www.saa.gov.uk/search.php?SEARCHE...

101/125/00812/0 MARKS & SPENCERS
Occupier Postcode = FK13 6HQ
Billing Postcode = M3 3HF
http://www.saa.gov.uk/search.php?SEARCHE...

042/060/81500/2 MCDONALDS RESTAURANTS
Occupier Postcode = NS2 8AW
Billing Postcode = FK10 4DB
http://www.saa.gov.uk/search.php?SEARCHE...

Which data is correct?

How can the situation be resolved?

Yours faithfully,

Hans Van Den Broeck

FOI, Clackmannanshire Council

4 Atodiad

Hi

Please see attachment below with response to your FOI.

(See attached file: HOU035C085.xls)

If you have any problems, let me know

Thanks
Pearl
[1]Inactive hide details for CustomerService/CLACKSCustomerService/CLACKS

CustomerService/CLACKS  To FOI/CLACKS@CLACKS
Sent by: Ashley cc
Meiklejohn/CLACKS Subject Fw: Freedom of Information request -
Ref: HOU035C085
21/03/2016 14:12

Customer Service Advisor
Customer Contact Centre
01259 45 00 00

dangos adrannau a ddyfynnir

Hans Van Den Broeck

Dear FOI,

The data has not changed.
These 5 out of 546 sample unmatching Postcodes still fail to match info on the SAA website.
031/032/10000/1
041/410/001G0/9
041/410/00600/7
031/090/01900/9
101/125/00812/0
042/060/81500/2

Should I be requesting info on 3 Postcodes?

Property Address & Postcode
+
Occupier Address & Postcode
+
Billing Address & Postcode

Yours sincerely,

Hans Van Den Broeck

FOI, Clackmannanshire Council

3 Atodiad

Hi

Please can you clarify the information you are looking for.  If this is
different from your original FOI, a new FOi will be created.

Thanks
Pearl

[1]Inactive hide details for Hans Van Den Broeck
<[FOI #323786 email]>Hans Van Den Broeck
<[FOI #323786 email]>

Hans Van Den Broeck To FOI
<[FOI #323786 email]>  <[email address]>
cc
21/03/2016 16:51 Subject Re: Fw: Freedom of
Information request
- Ref: HOU035C085

Dear FOI,
The data has not changed.
These 5 out of 546 sample unmatching Postcodes still fail to match info on
the SAA website.
031/032/10000/1
041/410/001G0/9
041/410/00600/7
031/090/01900/9
101/125/00812/0
042/060/81500/2
Should I be requesting info on 3 Postcodes?
Property Address & Postcode
+
Occupier Address & Postcode
+
Billing Address & Postcode
Yours sincerely,
Hans Van Den Broeck

dangos adrannau a ddyfynnir

Hans Van Den Broeck

Dear FOI,

"Please can you clarify the information you are looking for. If this is
different from your original FOI, a new FOi will be created."

My FOI request has not changed.

The data supplied does not match the data on the Scottish Assessors Website.

For example
041/290/06400/8
http://www.saa.gov.uk/search.php?SEARCHE...

Property Address
SHERIFF COURT
COUNTY BUILDINGS
MAR STREET
ALLOA
FK10 1HR

Occupier
SCOTTISH COURT SERVICE PER KNIGHT FRANK
120 BOTHWELL STREET
GLASGOW
G2 7JS

Yet in the data you provided
Ratepayer Name Scottish Courts & Tribunal Service
Person / Org O
Billing House Name Per Bilfinger G V A
Billing Address 1 . P O Box 6079
Billing Address 2 Wolverhamption

Please open the links and compare with the data provided - 1 in 3 fail to match.

Yours sincerely,

Hans Van Den Broeck

FOI, Clackmannanshire Council

3 Atodiad

Hi

Thanks for your email.

The reason a lot of the billing addresses are different is because they
are sent to the customers agents and not to the customer. This is quite
common for large businesses to use an agent to deal with their payments.
We only have space for two addresses on the system, billing address and
property address. We have no requirement to keep a third address for the
business.

Hope this helps.

Thanks
Pearl

[1]Inactive hide details for Hans Van Den Broeck
<[FOI #323786 email]>Hans Van Den Broeck
<[FOI #323786 email]>

Hans Van Den Broeck To FOI
<[FOI #323786 email]>  <[email address]>
cc
22/03/2016 13:29 Subject Re: Fw: Freedom of
Information request
- Ref: HOU035C085

Dear FOI,
"Please can you clarify the information you are looking for.  If this is
different from your original FOI, a new FOi will be created."

My FOI request has not changed.
The data supplied does not match the data on the Scottish Assessors
Website.
For example
041/290/06400/8
[2]http://www.saa.gov.uk/search.php?SEARCHE...
Property Address
SHERIFF COURT
COUNTY BUILDINGS
MAR STREET
ALLOA
FK10 1HR
Occupier
SCOTTISH COURT SERVICE PER KNIGHT FRANK
120 BOTHWELL STREET
GLASGOW
G2 7JS
Yet in the data you provided
Ratepayer Name Scottish Courts & Tribunal Service
Person / Org O
Billing House Name Per Bilfinger G V A
Billing Address 1 . P O Box 6079
Billing Address 2 Wolverhamption
Please open the links and compare with the data provided - 1 in 3 fail to
match.
Yours sincerely,
Hans Van Den Broeck

dangos adrannau a ddyfynnir

Hans Van Den Broeck

Dear FOI,

I find it hard to believe that A "Scottish Court House" bills an England based entity for Business Rates
http://www.saa.gov.uk/search.php?SEARCHE...

Please confirm the Property and Billing Address of the following

041/290/06400/8

I will than contact the Scottish Assessors to provide further information.

In addition to 'Billing Adress' discrepancies I note inconsistency with "Property Address Postcodes"
1 example of many others

042/060/81500/2
http://www.saa.gov.uk/search.php?SEARCHE...

Property Adress PostCode on Scottish Assessors website
FK10 4DA

Property Address PostCode provided under my FOI request
FK10 4DB

Yours sincerely,

Hans Van Den Broeck

FOI, Clackmannanshire Council

3 Atodiad

Hi

The information provided on the spreadsheet is correct. The Scottish Court
Service does use an English based company as agents for their rates. They
probably use the same agent for payment of all their rates in Scotland.
The Assessor would not hold this inforamtion as they would hold the
information for the property not the agents.

I have checked the postcode FK10 4DB and this is correct. If you search
the web then the postcode we have is correct for the property in question.
If there is an issued with a difference postcode then the Assessor would
have to answer this query.

I hope this helps,
Pearl

[1]Inactive hide details for Hans Van Den Broeck
<[FOI #323786 email]>Hans Van Den Broeck
<[FOI #323786 email]>

Hans Van Den Broeck To FOI
<[FOI #323786 email]>  <[email address]>
cc
22/03/2016 16:44 Subject Re: Fw: Freedom of
Information request
- Ref: HOU035C085

Dear FOI,
I find it hard to believe that A "Scottish Court House" bills an England
based entity for Business Rates
[2]http://www.saa.gov.uk/search.php?SEARCHE...
Please confirm the Property and Billing Address of the following
041/290/06400/8
I will than contact the Scottish Assessors to provide further information.
In addition to 'Billing Adress' discrepancies I note inconsistency with
"Property Address Postcodes"
1 example of many others
042/060/81500/2
[3]http://www.saa.gov.uk/search.php?SEARCHE...
Property Adress PostCode on Scottish Assessors website
FK10 4DA
Property Address  PostCode provided under my FOI request
FK10 4DB
Yours sincerely,
Hans Van Den Broeck

dangos adrannau a ddyfynnir

Hans Van Den Broeck

Dear FOI,

"I have checked the postcode FK10 4DB and this is correct. If you search
the web then the postcode we have is correct for the property in question."

Really?
Please open this link.

http://checkmypostcode.uk/fk104db#.VvPNu...
FK10 4DB a defunct large user postcode in Clackmannanshire
This postcode was deleted in December 1994.

Furthermore if one enters FK10 4DB on the Scottish Assessors website - a null entry is returned
http://www.saa.gov.uk/search.php?SEARCHE...

This is getting out of hand - may I sugest you pass this on to a more senior member of the team to handle?

Yours sincerely,

Hans Van Den Broeck

FOI, Clackmannanshire Council

3 Atodiad

Hi

These links do appear to be suggest that the postcode in question is
defunct.    It therefore appears that the business in question is
utilising an incorrect postcode.     Would you like us to bring this to
their attention so they can update their business stationery and let all
relevant parties know?  

Thanks Murray

Murray Sharp
Service Manager (Strategy & Revenues)
Housing & Community Safety
Services to Communities

[1]Inactive hide details for Hans Van Den Broeck
<[FOI #323786 email]>Hans Van Den Broeck
<[FOI #323786 email]>

Hans Van Den Broeck To FOI
<[FOI #323786 email]>  <[email address]>
cc
24/03/2016 11:30 Subject Re: Fw: Freedom of
Information request
- Ref: HOU035C085

Dear FOI,
"I have checked the postcode FK10 4DB and this is correct. If you search
the web then the postcode we have is correct for the property in
question."

Really?
Please open this link.
[2]http://checkmypostcode.uk/fk104db#.VvPNu...
FK10 4DB a defunct large user postcode in Clackmannanshire
This postcode was deleted in December 1994.
Furthermore if one enters FK10 4DB on the Scottish Assessors website - a
null entry is returned
[3]http://www.saa.gov.uk/search.php?SEARCHE...
This is getting out of hand - may I sugest you pass this on to a more
senior member of the team to handle?
Yours sincerely,
Hans Van Den Broeck

dangos adrannau a ddyfynnir

Hans Van Den Broeck

Dear FOI,

FK10 4DA
Freedom of Information : FIN04096F0 - FOI All Accounts With without Relief.xls
https://www.whatdotheyknow.com/request/2...

FK10 4DA in FOI FIN04096F0 extract you provided matches the Scottish Assessors website.

Yet the latest extract in FOI HOU035C085 fails to match, along with many "Property Address Postcodes" & "Billing Adress Postcodes".

I have a full extract of the Scottish Assessors database for Clackmannanshire and have a 100% match when running a query against data provided in FOI FIN04096F0 - compared to less than 65% match when running the same query against the latest data you provided in FOI HOU035C085.

FIN04096F0 - FOI All Accounts With without Relief.xls
https://www.whatdotheyknow.com/request/2...

FOI HOU035C085.
https://www.whatdotheyknow.com/request/3...

The data from the same source 'Clackmannanshire Council' has gone from 100% data match to less than 65% match in berween the two extracts.

I suggest it's an internal data provision problem and await the problem being rectified.

Yours sincerely,

Hans Van Den Broeck