Recruitment Advertising

Julia Owen made this Rhyddid Gwybodaeth request to Shrewsbury Colleges Group

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Mae'r ymateb i'r cais hwn yn hwyr iawn. Yn ôl y gyfraith, ym mhob amgylchiad, dylai Shrewsbury Colleges Group fod wedi ymateb erbyn hyn. (manylion). Gallwch gwyno drwy yn gofyn am adolygiad mewnol.

Dear Shrewsbury Sixth Form College,

Can you please provide me with your spend for permanent recruitment
over the last 12 months split by advertising, agency fees (please
confirm agency used), transfer fees, training etc.

Yours faithfully,

Julia Owen

Shrewsbury Colleges Group

2 Atodiad

Your message to [Shrewsbury Sixth Form College request email] couldn't be delivered.
info wasn't found at ssfc.ac.uk.
request-437941-9f6fd. . . Office 365 info
Action Required Recipient
Unknown To address
How to Fix It
The address may be misspelled or may not exist. Try one or more of the
following:
* Send the message again following these steps: In Outlook, open this
non-delivery report (NDR) and choose Send Again from the Report
ribbon. In Outlook on the web, select this NDR, then select the link
"To send this message again, click here." Then delete and retype the
entire recipient address. If prompted with an Auto-Complete List
suggestion don't select it. After typing the complete address, click
Send.
* Contact the recipient (by phone, for example) to check that the
address is correct.
* The recipient may have set up email forwarding to an incorrect
address. Ask them to check that any forwarding they've set up is
working correctly.
* Clear the recipient Auto-Complete List in Outlook or Outlook on the
web by following the steps in this article: [1]Fix email delivery
issues for error code 5.1.1 in Office 365, and then send the message
again. Retype the entire recipient address before selecting Send.
Was this helpful? [2]Send feedback to Microsoft.
--------------------------------------------------------------------------
More Info for Email Admins
Status code 554 5.4.14

Typically this error occurs because the recipient email address is
incorrect or doesn't exist at the destination domain. This can usually be
fixed by the sender. However, sometimes the issue needs to be fixed by the
recipient or the recipient's email admin. If the steps in the How to Fix
It section above don't fix the problem, and you're the email admin for the
recipient, try one or more of the following:

The email address exists and is correct - Confirm that the recipient
address exists, is correct, and is accepting messages.

Synchronize your directories - If you have a hybrid environment and are
using directory synchronization make sure the recipient's email address is
synced correctly in both Office 365 and in your on-premises directory.

Errant forwarding rule - Check for forwarding rules that aren't behaving
as expected. A forwarding rule can be configured by an admin via mail flow
rules or mailbox forwarding address settings, or by the recipient via the
Inbox Rules feature.

Mail flow settings and MX records are not correct - Misconfigured mail
flow settings or MX records can cause this error. Check your Office 365
mail flow settings to make sure your domain and any mail flow connectors
are set up correctly. Also, work with your domain registrar to make sure
the MX records for your domain are configured correctly.

Mail loop detected - This error also indicates that the receiving
organization's email settings are misconfigured, creating a mail loop when
a message is sent to an address that isn't found in their directory. This
usually won't disrupt mail flow for recipients that actually exist, but
the recipient's email admin should fix the misconfiguration to reduce the
chance of any other mail flow issues. A common cause for this loop is that
the recipient's domain is configured as "Internal Relay" when it should be
"Authoritative." Another common cause for the loop is that both the sender
and recipient are part of the same organization, but the sender's mailbox
is hosted by Office 365, while the recipient's mailbox is hosted
on-premises, and an outbound connector from Office 365 to the on-premises
email servers is missing or misconfigured. To fix this, the recipient's
email admin should create a correctly configured outbound connector in
Office 365 to route the message to the on-premises mailbox.

For more information and tips to fix this problem, see [3]Fix email
delivery issues for error code 5.4.14 in Office 365.
Original Message Details
Created Date: 10/11/2017 10:23:10 AM
Sender Address: [FOI #437941 email]
Recipient [Shrewsbury Sixth Form College request email]
Address:
Subject: Freedom of Information request - Recruitment Advertising
Error Details
Reported 554 5.4.14 Hop count exceeded - possible mail loop ATTR34
error: [VE1EUR02FT006.eop-EUR02.prod.protection.outlook.com]
DSN generated VI1PR0702MB3725.eurprd07.prod.outlook.com
by:
Remote VE1EUR02FT006.mail.protection.outlook.com
server:

Message Hops
HOP TIME (UTC) FROM TO WITH RELAY
TIME
10/11/2017 local (Exim 4.80) (envelope-from
1 10:23:10 foi titan.ukcod.org.uk <[FOI #437941 email]>) *
AM
10/11/2017 esmtps (TLS1.2:DHE_RSA_AES_128_CBC_SHA1:128) (Exim
2 10:23:11 titan.ukcod.org.uk ocelot.ukcod.org.uk 4.80) (envelope-from 1 sec
AM <[FOI #437941 email]>)
10/11/2017 Microsoft SMTP Server (version=TLS1_2,
3 10:23:11 mailer103.ukcod.org.uk HE1EUR02FT056.mail.protection.outlook.com cipher=TLS_RSA_WITH_AES_256_CBC_SHA256) *
AM
10/11/2017 Microsoft SMTP Server (version=TLS1_2,
4 10:23:12 HE1EUR02FT056.eop-EUR02.prod.protection.outlook.com DB6PR07CA0169.outlook.office365.com cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384) 1 sec
AM
10/11/2017 Microsoft SMTP Server (version=TLS1_2,
5 10:23:12 DB6PR07CA0169.eurprd07.prod.outlook.com AM0PR0702MB3714.eurprd07.prod.outlook.com cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256) *
AM
10/11/2017 Microsoft SMTP Server (version=TLS1_2,
6 10:23:14 EUR02-VE1-obe.outbound.protection.outlook.com VE1EUR02FT054.mail.protection.outlook.com cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384) 2 sec
AM
10/11/2017 Microsoft SMTP Server (version=TLS1_2,
7 10:23:14 VE1EUR02FT054.eop-EUR02.prod.protection.outlook.com HE1PR0701CA0078.outlook.office365.com cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384) *
AM
10/11/2017 Microsoft SMTP Server (version=TLS1_2,
8 10:23:15 HE1PR0701CA0078.eurprd07.prod.outlook.com AM0PR0702MB3716.eurprd07.prod.outlook.com cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256) 1 sec
AM
10/11/2017 Microsoft SMTP Server (version=TLS1_2,
9 10:23:16 EUR03-DB5-obe.outbound.protection.outlook.com HE1EUR02FT025.mail.protection.outlook.com cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384) 1 sec
AM
10/11/2017 Microsoft SMTP Server (version=TLS1_2,
10 10:23:17 HE1EUR02FT025.eop-EUR02.prod.protection.outlook.com HE1PR0701CA0078.outlook.office365.com cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384) 1 sec
AM
10/11/2017 Microsoft SMTP Server (version=TLS1_2,
11 10:23:18 HE1PR0701CA0078.eurprd07.prod.outlook.com VI1PR0702MB3725.eurprd07.prod.outlook.com cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256) 1 sec
AM

Original Message Headers

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by VI1PR0702MB3725.eurprd07.prod.outlook.com (2603:10a6:803:7::27) with
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(2a01:111:f400:7e05::209) by HE1PR0701CA0078.outlook.office365.com
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Transport; Wed, 11 Oct 2017 10:23:17 +0000
Authentication-Results: spf=neutral (sender IP is 94.245.120.82)
smtp.mailfrom=whatdotheyknow.com; ssfc.ac.uk; dkim=pass (signature was
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Received: from VE1EUR02FT054.eop-EUR02.prod.protection.outlook.com
(2a01:111:f400:7e06::206) by HE1PR0701CA0078.outlook.office365.com
(2603:10a6:3:64::22) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384) id 15.20.77.5 via Frontend
Transport; Wed, 11 Oct 2017 10:23:14 +0000
Authentication-Results-Original: spf=neutral (sender IP is 104.47.6.86)
smtp.mailfrom=whatdotheyknow.com; ssfc.ac.uk; dkim=pass (signature was
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header.from=whatdotheyknow.com;
Received-SPF: Neutral (protection.outlook.com: 104.47.6.86 is neither
permitted nor denied by domain of whatdotheyknow.com)
Received: from EUR02-VE1-obe.outbound.protection.outlook.com (104.47.6.86) by
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AM0PR0702MB3714.eurprd07.prod.outlook.com (2603:10a6:208:26::19) with
Microsoft SMTP Server (version=TLS1_2,
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Received: from HE1EUR02FT056.eop-EUR02.prod.protection.outlook.com
(2a01:111:f400:7e05::208) by DB6PR07CA0169.outlook.office365.com
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cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384) id 15.20.77.5 via Frontend
Transport; Wed, 11 Oct 2017 10:23:12 +0000
Authentication-Results-Original: spf=pass (sender IP is 46.43.39.103)
smtp.mailfrom=whatdotheyknow.com; ssfc.ac.uk; dkim=pass (signature was
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header.from=whatdotheyknow.com;
Received-SPF: Pass (protection.outlook.com: domain of whatdotheyknow.com
designates 46.43.39.103 as permitted sender) receiver=protection.outlook.com;
client-ip=46.43.39.103; helo=mailer103.ukcod.org.uk;
Received: from mailer103.ukcod.org.uk (46.43.39.103) by
HE1EUR02FT056.mail.protection.outlook.com (10.152.11.21) with Microsoft SMTP
Server (version=TLS1_2, cipher=TLS_RSA_WITH_AES_256_CBC_SHA256) id
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(Exim 4.80)
(envelope-from <[FOI #437941 email]>)
id 1e2EAQ-0005lb-Vg
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Received: from foi by titan.ukcod.org.uk with local (Exim 4.80)
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for [Shrewsbury Sixth Form College request email]; Wed, 11 Oct 2017 11:23:10 +0100
Date: Wed, 11 Oct 2017 11:23:10 +0100
From: Julia Owen <[FOI #437941 email]>
To: FOI requests at Shrewsbury Sixth Form College <[Shrewsbury Sixth Form College request email]>
Message-ID: <[email address]>
Subject: Freedom of Information request - Recruitment Advertising
MIME-Version: 1.0
Content-Type: text/plain;
charset=UTF-8
Content-Transfer-Encoding: 7bit
Return-Path: [FOI #437941 email]
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X-MS-Exchange-Transport-CrossTenantHeadersStamped: VI1PR0702MB3725

References

Visible links
1. http://go.microsoft.com/fwlink/?LinkId=3...
2. http://go.microsoft.com/fwlink/?LinkId=6...
3. http://go.microsoft.com/fwlink/?LinkId=3...

Sent request to Shrewsbury Colleges Group again, using a new contact address.